I am sorry for any confusion; I am having our IT department investigate this issue. As soon as there is resolution I will post a reply here. Thank You for your patience.
I use my iPhone and Nike run app. I think I read somewhere there’s a max of 3000 athletic even points. That’s probably what happened. That’s a low maximum to have by the way. Michael Curtis (256)763-9910
I recently got a new phone (Samsung Galaxy a10e) and cannot login to the go365 app on the new phone. I can access the website, so there are no account issues. When I try to login, the app just spins and never advances. If I leave the app and come back, sometimes I can get in, but then my check ins fail. I have tried reinstalling and restarting the…(Show moreShow less)
Thank you for reaching out to us. I can see that you have had check-ins since your inquiry? Are you still having an issue logging in? Please let me know and I would be happy to take a closer look for you!
I workout x3-5 a week while wearing my Apple Watch, but according to my Go365 I haven’t done a workout all year? How do I get these workouts to where they count?
Can I manually input my workouts in to Fitbit app and get credits for my workouts? I workout x4-5 a week and haven’t gotten credit for anything besides my steps...I downloaded the Fitbit app and manually put in time and calories from my Apple Watch. I am missing out on a lot of workout points. Tommy Sent from my iPhone
Evidence for annual pelvic, etc exam submitted on August 14th. Resubmitted August 17th as points haven't appeared yet. When do you expect points to show up? Thanks for your help.
I can confirm that the 400 Points have been awarded. Be sure to check your Go365 Statement by the date of service, not the submission date. Keep up the great work!
I can confirm that you have actually met the yearly max of 150 Points for the Sleep Diary activity. Great job! You can earn Points for this activity, once again, after your policy renews!
I sincerely apologize for any inconvenience. I have sent your information to our technical team for resolution! Please check out the Welcome | Go365 Medicare Community for future Go365 information/questions, to ensure you are provided with correct information for your policy type.
i was given the nicotine test during my biometrics screening, but when i entered my results there was no place to show that the test was negative. i'd like to get my points for having a negative test, so how do i log the results and update my account?
When you complete your screening at an onsite, it can take up to 21-45 days to be fully processed through the system. This is because onsite results are collected and sent on a file feed to be processed and the process can take a couple of weeks. If the gave you a copy of your results, you can submit them directly online to be processed…
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