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I understand the frustration. Unfortunately, Apple Health is only able to share step data with Go365. MyFitness pal is a compatible app that is able to share information such as food and weight for the Weekly Logs.    I have double checked your account and I am only able to see that Apple Health has been sharing steps with Go365. You can verify…

Thank you for that information! Do you normally carry your phone and watch around for your workouts? Shealth can combine the steps tracked from your phone and watch, however, Go365 will treat your phone and watch as two separate devices and it will award for the one that will earn the most Points. This can cause a slight discrepancy in the step…

Thank you for that information! Do you normally carry your phone and watch around for your workouts? Shealth can combine the steps tracked from your phone and watch, however, Go365 will treat your phone and watch as two separate devices and it will award for the one that will earn the most Points. This can cause a slight discrepancy in the step…

I apologize for my confusion, what device are you using for your calorie workouts? Unfortunately, Apple Health will only share step data with Go365.

At your home computer, do you have any firewalls or a weak internet connection? If you do not want the app on your mobile phone, you can always use the internet browser on your phone to access www.go365.com 

Thank you for letting us know! I have noted the correct information and there is nothing that you will need to do further for this activity.    Please let us know if you have any further questions or concerns!

I apologize for the delay. Are your steps showing on your Fitbit account? Did you recently get a new phone or Fitbit?

I apologize for the frustration. I am taking your information to our IT department. I will send you a personal message with any updates. 

I apologize for the concern with your activities. Do you have your Apple Watch set as priority over your Apple Phone? Check out How Do I Set My Apple Watch as priority for steps? for more information.    Apple will only share step data with Go365, if you are doing another type of workout like calories or heart rate you will need to use a…