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Thank you for reaching out to us with your concern! Are you listed as the spouse on the policy? Only the primary member of the account is able to complete a purchase with the Bucks. 

Thank you for reaching out to us with your question. I can see that your Biometric Screening has been processed. The Biometric Screening will award up to 2000 Points for having it completed and up to an additional 2000 Points for having your results withing healthy range. Last plan year, if you had in range results for blood pressure, blood…

That is a great question! Check out the Device and Workout Guide for a complete list of compatible devices and Connect your devices! for information on connecting your devices to Go365. 

That is a great question! You only need to add your Humana member ID for any documentation, as well as your name and date of birth. 

Thank you for reaching out to us with your concern! Biometric Screenings can take a couple of weeks to process from a partnered clinic.    If your screening was not completed through an onsite or a partnered clinic, you will want to follow the process in the link below to submit your results.    How to submit a Biometric Screening     I can see…

Thank you for reaching out to us with your concern! I will take a closer look at your account and send you a personal message with any updates. 

Thank you for reaching out to us with your concern! I can see that your Shealth was recently connected to Go365. It can take an additional 48 hours for the steps to transfer to any active challenges once they have uploaded to Go365.    I can see that your steps have uploaded to Go365. Your steps will be showing in your challenges shortly! 

Thank you for bringing this to our attention! I can see that your sleep is coming through. Do you hit at least 5 nights of 7+ hours of sleep within the same week? The weeks run Sunday-Saturday. I am not seeing that they are coming over within the same week.