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Aka231141119197 in Support2 days ago (Show more)

I am not getting any points for using my HealthIQ and breathe apps. They are linked to my Go365 but I’m not getting any points for them.

I’m using my HealthIQ and Breathe apps daily to try and gain points however there’s not any points going on my Go365.

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go365admin3 (to Aka231141119197) 18 minutes ago (Show more Show less)

Thank you for reaching out to us with that information! I can see that your Health IQ account is connected and your information is coming through. I can see that it was connected recently and can take up to 24-48 hours for the information to transfer and your Points to award. Please be sure that you have the Daily Moment and Weekly Log…

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aka711212725763 in Support49 minutes ago (Show more)

Not getting any points when I upload my biking activities

No points for my biking activities

Aka2971797141 in Support1 month ago (Show more)

Why does this app continue to unsync w my samsung health? Ive had issues since ive signed up but could resync with.no problems. Now i cant sync them up. So none of my steps have been accounted for for the past few months. Super annoying

I can not sync go365 w Samsung health. It doesn't go passed the 2 step of syncing. I've had trouble w it disconnecting before but had little to no issue reconnecting them . Now they won't sync at all. It is super annoying bc none of my steps, sleep journal, daily work outs, etc are being accounted for. What's the point?

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Aka2971797141 (to go365admin3) 1 hour ago (Show more Show less)

I can.not add the screenshot to this. So what is the point? I still can not sync. I still have to verify my phone EVERY SINGLE TIME I LOG ON. This app is GARBAGE. I want to use the little points y'all have given me, cash them in and be done with this. This should not be this difficult, annoying or unmotivated!!!

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aka311203950849 in Support8 hours ago (Show more)

I have a new email address and a new number and a phone how can i access my account

I have a new device and phone number, I also have a new email, how can I change these things and access my account...

aka21011212848 in Support9 hours ago (Show more)

Why isn’t my iPhone health app no longer syncing with Go365 app, though it stays open in background?

I am losing steps because it does not sync with app daily.

teacher28 in Support10 hours ago (Show more)

I received a letter today about a $50 reward I supposedly received...which I never did. I was told to claim in my taxes. I can't claim something I never received. The site said it was delivered, but it never made it to me.

I once tried to reach out to someone to find out where it was. Never had any luck. It has been so long, I don't even remember what I did! It would be interesting to know who received my rewards.

aka2142051385 in Support11 hours ago (Show more)

Heart weight not showing in Challenge

My Heart iPhone app is being shown as connected but I show 0% weight loss even though the app shows a 2% weight loss. Not sure why it is not showing up

Aka99105152244 in Support4 days ago (Show more)

App login problem

Go365 application keeps saying that I am logging from new device. Then every time I have to read my email to get the code. It started with one of the recent updates. Is there any way to avoid this annoying behaviour?

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Aka99105152244 (to go365admin3) 14 hours ago (Show more Show less)

My device is Samsung Galaxy Note 9. Android level is 9.0. I have updated your app 3-4 months ago and have this problem since then. Thanks.

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Aka1117644659 in Support5 days ago (Show more)

I reached platinum and steps stopped syncing.

I reached platinum on 1/11 and my steps stopped syncing. I did notice I got credit for today's steps but not for 10 days prior. I've restarted app, Uninstalled and reinstalled app. I even spoke to Zoila, our workplaces go365 Rep in person today and she provided some IT help but it didn't fix it. I also didn't get points for checking into a beacon… (Show more)

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Aka1117644659 (to go365admin6) 14 hours ago (Show more Show less)

OK I talked to our rep and know what happenf with the work sponsored event so its all taken care of sorry! My points are updated up to today except I am still not getting credit for 4 days of steps. I checked phone app and website and they aren't there . Thank you for your help. Elaine On Jan 27, 2020 12:23 PM, "go365admin6" <

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Aka41021112078 in Support2 days ago (Show more)

I have a case number 1000119649633. Still having to add new device every time i go to go365 app. Need help

I have a case number 1000119649633. Still having to add new device everytime I open Go365 app.

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Aka41021112078 (to go365admin6) 14 hours ago (Show more Show less)

So this is normal. I thought you could go straight in without having to get a code everytime. Hmmmm. Ok. On Mon, Jan 27, 2020, 3:24 PM go365admin6 <

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