Many of you have plans that renew on January 1. We usually get a lot of questions about what happens when plan years renew. Below is a post that goes over all the details. Feel free to add any additional questions in the comments.
Looking for more information on how to earn Go365 Points for being active? We have a great opportunity for you as our Go365 Education Series will be presenting a webinar geared towards fitness devices and apps.
We’ll cover all you need to know to select the device for you and get it connected to Go365. There will also be an open Question & Answers session for those who may have burning questions about fitness devices in the Go365 program.
All you need to do is register at the links provided and log into the webinar site to listen live to our presentation.
Go365 Education series provides the knowledge and inspiration for wellness leaders and Go365 Champs. These focused sessions are designed to provide you with the information you need to know and how to use the knowledge to help you and others engage in Go365. Join our Go365 and wellness experts each month for sessions on specific topics you have asked for. Each 30 minute session will contain detailed information, tools and resources, and a live Q&A session to answer the questions you have.
The second Tuesday of each Month we will focus on important topics. Share with your wellness team, your Go365 Champs, or anyone who is promoting Go365 and wellness!
Enhanced Go365 Statement Now Available on the Mobile App
The Go365 mobile app now has a new and improved Go365 Statement. You can still view the statement by tapping on the link on the main dashboard. You will immediately see that it looks quite different.
The statement now includes a calendar. The dots on the calendar indicate an activity was awarded points on that given day and the category of the activities.
You’ll also see circular icons next to each listing that shows what category the activity is from.
Wait, there’s more! If you tap a “Daily Workout” listing, you will see all the workout data from a given day. So, yes, this means that your daily workout calendar is now accessible via the app. You will be able to confirm that your workouts are transferring and use that information to determine how your daily workout points were awarded.
These enhancements were added to the most recent version of our iPhone app on August 31. The next Android update will include the changes as well.
Want to support relief efforts for Hurricane Harvey? Well, Go365 is now offering you the opportunity to donate towards the Red Cross’s relief effort by using your Bucks. When you go to the Go365 mall, you’ll see the charity tile on the top of the Bucks section. After you scroll down a bit, you’ll see the American Red Cross listed. Within that listing, you can donate 1,000 Go365 Bucks. That amounts to a $10 per donation.
The Go365 mobile app also has this option in the Go365 mall.
If you’ve been looking for an impactful way to spend those extra Bucks, this is it. You can donate to the relief effort throughout the month of September.
What is Happening? Users of the Go365 mobile app for iPhone are receiving an error message when logging in. This is a known issue and our team has found a resolution.
What is the message? It is "Login failed. We are unable to log you in right now. Please try again in a few minutes"
What should I do? To resolve the matter, you will need to update the Go365 mobile app. You can do this by going to the App Store and clicking on the “Updates” tab. Once updated, the ability to login will be restored.
Hurricane Harvey Relief: Humana EAP and Work-Life Services Available to Public in Texas and Louisiana
With Hurricane Harvey affecting the coasts of Texas and Louisiana, Humana Inc, Go365’s parent company, is offering its EAP and Work-Life Services to all individuals in the affected areas. Those wishing to use the services do not need to be Humana members.
In order to receive assistance, individuals should call XXX-XXX-XXXX
The EAP, Employee Assistance Program, provides the following support services:
Crisis support and stabilization and referral to their own BH insurance or community resources
Attached to this post are several documents that might be helpful to those in the affected areas. There are safety and preparation guides as well as more information.
We wish the best to those experiencing Hurricane Harvey. Be safe and take care.
Thanks for using the Go365 Community! We hope that it has been a helpful and pleasant experience. Everyone has a different experiences and perspectives regarding their use of this community. We'd love to learn more about it.
Should you have a moment, please check out the survey linked below. There are 11 very short questions. Every answer will help us provide a better experience for all users of the Go365 Community.
What: The Go365 systems will be undergoing some behind the scenes routine maintenance this weekend. Because of this maintenance, there will likely be delays in Points awarding for various activities.
What Activities? All activities within Go365 could be affected. This includes daily workouts, athletic events, conversations, and the rest of the self-guided activities.
When: Friday, August 11 through Sunday August 13. Activities could take up to 48 hours to appear on the Points Statement. This means that activities submitted on Sunday might not appear until Tuesday.
Who it Affects: All Go365 users.
We apologize for any inconvenience this may cause.
UPDATE (8/16): Due to an overwhelming number of activity submissions this weekend, the routine maintenance was extended. It could still take another 24-48 hours for some activities to be awarded points. Some may show as zero on your statement with a message indicating that the activity cannot be awarded points. Please note that those activities will be awarded soon.
What: Polar workouts were no longer transferring to Go365 due to technical reasons.
When: This started back on April 2, 2017.
Update: A fix was implemented this past weekend (July 22). Polar workouts will now transfer to Go365.
What else? We are going to do our best to get all previous workouts pulled into the Go365 systems (back to 4/2). This process could take a few days. Once the workouts are received, the Points will award shortly thereafter.