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What:  Polar workouts were no longer transferring to Go365 due to technical reasons.

 

When:  This started back on April 2, 2017.

 

Update:  A fix was implemented this past weekend (July 22). Polar workouts will now transfer to Go365.

 

What else?   We are going to do our best to get all previous workouts pulled into the Go365 systems (back to 4/2).  This process could take a few days.  Once the workouts are received, the Points will award shortly thereafter.

What is happening? Attempts to login to the Go365 Community lead to a 500 Server Error.   This happens when users click “Login” or attempt to ask a question/leave a comment.

 

Why is this happening? The Go365 Community is undergoing some annual maintenance. 

 

Who is it affecting? All Go365 Community members

 

When will this be resolved? Access to the Community via login will be restored on Tuesday morning (July 4).

In the meantime, you can access all existing content without needing to login. 

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What is happening?  Samsung Health data (steps/sleep) is not transferring to Go365.  Therefore workouts and sleep activities are not being credited Points.

 

Who is it affecting?  A subsection of Samsung Health users.  Not all users are affected, but many are.

 

What should I do?  Nothing at this time.  Our app team is aware of the problem and is working to resolve it shortly.  If you are affected, hang tight.  We'll get this resolved for you.


We'll post updates to this post when we have it.

 

Update 6/26/17:  

 

The issues with Samsung Health (S-Health) have been resolved by our Go365 App Team.  In order to assure your steps transfer from S-Health, you'll need to download the newest version of the Go365 App.

 

Here's what you'll need to do to get your steps transferring from S-Health:

  • Delete GO365 app
  • Download GO365 app again
  • Reconnect S-Health(enable the categories in Samsung Health while connecting)
  • Logout and Login to Go365 App again

 

Please allow about 24 hours after your login for the recent steps to load to your workout calendar and Points Statement.   Backlogged workouts should be updating in the next day or two as well.

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What is happening? The Go365 Mall is undergoing routine maintenance on Friday, June 23 from 9:00 PM EST until 10:00 AM EST on the morning of Saturday, June 24.

 

How does this affect access? During this maintenance, the Go365 Mall may be unavailable to users on both the website and mobile app.

 

What do I need to do? If you plan to make a purchase this weekend, make sure to do it before Friday evening or after the maintenance is complete.

HealthierU Grand Prize Contest

10 Grand Prize winners will win $10,000 toward a 529 Savings Plan of their choice!

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On Monday, June 19, Go365 will launch a brand new contest!  This contest will award ten grand prizes consisting of $10,000 to be used in a 529 Savings Plan.  A 529 Savings Plan is a specialized tax-advantage account geared towards saving money for college tuition.

 

Here’s how it the contest works:

  • Submit a 250 word or less essay answering the following topic: Describe how winning this challenge will make a healthy difference in your, or a student’s financial ability to attend the college of their choice
  • Essay entry period opens June 19th and closes July 30, 2017
  • Notification of potential Grand Prize Winners: on or about October 24, 2017
  • 10 Grand Prize Winners will receive one (1) $10,000 check intended to be used for a 529 savings plan for college and one (1) $5,000 check intended to assist with tax expenses
  • For contest rules visit Go365contest.com

 

How to enter:

Sign into your Go365 account and click the “See contest details” link on the HealthierU tile

 

Daily Drawings:

Members can also be entered to win one of 14 daily drawings in the HelathierU Voting Sweepstakes by signing in to Go365 and voting for their favorite contest essay.

 

Winners of the daily drawings can select a prize, valued at $125.00-$149.99 from these options:

  • Fitbit Charge® 2
  • Garmin Vivosmart® 3
  • Garmin Index™ Smart Scale
  • CamelBak® Fourteener™ 20
  • iPod nano® 16 GB

 

Voting period:

September 11, 2017-September 24, 2017

There’s a new Activity Log option on the Go365 app!  You can now earn Points for keeping a weekly meditation log!  In order to earn these points you will need to use the Stop, Breathe, & Think meditation app.   The Stop, Breathe, & Think app is a 2017 Webby Award winner for the Best Health App.  It is designed to be a fun and personalized tool to promote physical and mental well-being.  You can check out the official press release regarding the partnership here and get more information about the app here.

 

Here’s what you need to do:

 

  • Download Stop, Breathe & Think app from the Google Play or App Store
  • Be sure to create an account on the Stop, Breathe, & Think app
  • Log into Go365 App, and tap activities on bottom menu.
  • Tap "Set a weekly log for meditation" in scrolling banner OR tap "+" sign in upper right corner.
  • Tap Weekly Log, and select type "Meditation Log."
  • Make sure to connect the Stop, Breathe & Think app by selecting it from the Not Connected devices list on the meditation log page. You can also connect the app by tapping "More" on the Go365 app bottom menu bar, then tap "Account & Settings," then tap "App & device connections," and select the app from the "Not Connected" list.
  • Once the app is connected and the activity is active, you can start earning points for meditating!  Complete 3 or more guided meditation sessions per week, and you can earn 10 Points per week! You can choose your own meditation path or let the app select it for you. 


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Things to know:

 

  • Be sure to complete the full Meditation - select your feelings/mood, do one of the prescribed meditations all the way through, and share how you feel after (none of that data is sent to Go365, but the program checks to ensure the full experience was completed before sending to us that the user "meditated")
  • Please note that you can earn 10 Points each week for the weekly log activities (this limit includes the weight/food logs as well).

Many of our members renew their plan years on July 1 or January 1.  Technically, a plan year could renew on any date, so keep that in mind when reading this.  If you aren’t sure when your plan year renews, check with someone else at work. They’ll probably know.  If all else fails, check with your benefits administrator. 

 

A lot of questions come up when a new plan year begins.  What happens to my Points?  What happens to my Status?  What about my Bucks?  These are all great questions and we hope to address them below.   Here is what happens when your plan year renews.

 

Points

 

When a new plan year begins, your Points technically reset back to 0.  Keep in mind that Points are what determine your status level and can’t be spend.  Reverting back to 0 happens every year with points and does not take away from your rewards potential.

 

10% Carryover Credit

 

To get you started off on the right foot, you will be awarded a 10% carryover credit based on the total Points earned in the previous plan year.  Example:

 

Previous Year Points Total: 20,000

New Plan Year 10% Carryover Credit: 2,000

 

The 10% carryover credit applies to ALL of the points earned on the plan as a whole.  This means that the Points earned by the subscriber, kids, spouses, and adult dependents are all lumped into one total.  The 10% is based on that entire total.  The carryover credit Points will be credited to the subscriber.  You will not see them as a line item on the statement.

 

Bucks

 

Bucks are what you spend for Rewards in Go365.  You will earn 1 Buck for each Point earned.  The Bucks earned in Go365 are available to you for a full three plan years after they are earned.  Therefore, Bucks earned in Year 1 would not expire until the end of Year 4.  This means that most, if not all, of your Bucks will carry over into the new plan year.  Generally speaking, unless you’ve been hoarding since day one, you should see all your Bucks in your balance at the start of the new plan year.

 

Status Levels

 

When Go365 launched, there was a change in how Status Levels worked.  Here’s a post that discusses that fact.  Your status level will reset to Blue at the start of a new year. There is not a Rewards Status in Go365.

 

Bonus Bucks

 

When you move up to Silver, Gold, or Platinum Status, you will earn Bonus Bucks!  See the chart below for a full explanation of Bucks you can earn with each Status Level.  Maintaining the Status Level earned in the previous plan year will allow you to double the Bonus Bucks when you hit that level again!

 

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Earn Points Again!


Some activities in Go365 are limited to earning Points once per plan year.  Other activities may also have slightly different yearly limits.  Well, because of the new plan year, you can do those activities again.  Here are a few examples of activities that you can complete again to earn points.

 

  • Health Assessment
  • Biometrics Screening
  • Courses*
  • Conversations*
  • Calculators

 

*Need to be tied to a Recommended Activity to earn Points

 

Biometrics Credit

 

You may notice an unexpected bump in your Points total at the turn of a new plan year.  In many cases, this is linked to a healthy living credit.  This credit of Points happens when you submitted in-range biometrics results in the previous plan year.  The screenings eligible for this upfront credit are blood pressure, cholesterol, and glucose.

 

Since those three screenings don’t often significantly change from year to year, you can receive your points for them at the start of a new year simply by submitting in-range results in the previous plan year.  This means that you receive the Points for both the screening AND in-range results.  Here’s an example:

 

In-range screenings in previous plan year:

Blood Pressure Points – 400 Points

In-Range Blood Pressure – 400 Points

Cholesterol Screening – 400 Points

In-Range Cholesterol – 400 Points

Total Points for these in-range screenings -  1600 Points

In-Range credits awarded at start of new year 1600 Points

 

You’ll see entries on your statement for both the screening and in-range results.  They will be assigned a date that corresponds with the start of your new plan year.

 

 

Go365 Changes:  Status Levels on Your Dashboard

Where did all these extra Points come from?  I just started a new plan year.

How do Bonus Bucks work?

What happens to my Points when a new plan year starts?

What is happening? Scheduled maintenance is being performed for the Humana Pedometers. This will cause Go365 Members with a Humana Pedometer to be unable to upload, register, unregister or view new data during the scheduled time.

 

Who is it affecting? Go365 Members who are using Humana G1.0 Pedometers and Humana G2.0 Pedometers.

 

What dates are affected?  The maintenance will start 6/2/2017 at 10:00 PM EST and continue through 6/3/2017 at 10:00 AM EST.

 

What should I do?  Nothing is required to be done for resolution. Humana Pedometer uploads will resume as usual after the scheduled maintenance is complete.

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What is happening? Steps from Apple Health workouts may not be transferring over to Go365 (even when the Go365 app is logged into daily).

 

Who is it affecting? Some Apple Health users.  The issue could affect those using the Apple Watch or those using their phone to record steps.

 

What dates are affected? Step-based workouts uploaded since May 24 2017 could be affected.

 

What should I do? Here are some steps to resolve the matter and get your steps back on track:

 

  1. Delete the Go365 mobile app currently installed on your phone
  2. Re-install the Go365 app from the App Store
  3. Log into the Go365 app
  4. Re-connect the app to Apple Health:

 

  • Go into your profile by tapping the profile icon in the top left corner

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  • Then tap “App & device connections”

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  • Find Apple Health on the list and tap it to complete the connection

 

Following the instructions above will allow for the most recent version of the Go365 to re-establish its connection with your phone's Apple Health data.  Steps will transfer over each time you sign into the Go365 app.  Please allow up to 24 hours for everything to update after your initial login after the re-installation. 

What is happening?   Athletic events self-submitted online or through the mobile app are not awarding Points.  Regardless of the file type submitted as proof, self-submission triggers an error that says "Form Submission Failed."

 

Who does this affect? All Go365 members who are self-submitting athletic events

 

What is the ETA for resolution?  IT is working to resolve the issue.  The issue is expected to be resolved by 5/24.

 

What should I do? To receive Points for your submission, you can either wait until the issue has been resolved and resubmit your athletic event.  Otherwise, you can submit it through the Communication Center on Go365.com to be entered manually by a representative.  We apologize for the inconvenience.

 

What is happening?   Workouts from Polar devices are not transferring to Go365.

 

 

How long as this been happening?   Since the beginning of April 1, 2017

 

 

Who does this affect? All Go365 members who are uploading workouts via Polar

 

 

Why is this happening?  There have been some changes in the Polar data stream that aren’t allowing all the data to get to Go365 like it normally does.

 

 

What is the ETA for resolution?  As much as I would like to give a solid estimate for resolution, we don’t currently have one.  We are actively working with Polar to get this working again.  IT work can be unpredictable, so we want you to know it could be a a few weeks before we get this resolved.

 

 

What should I do? You don’t need to do anything at this time.  We are going to do everything we can to try to get the missing data reposted to your account.  However, if you have an urgent need for your workouts to be posted, please contact the Message Center on the Go365 dashboard.  When doing so, please provide documentation from polar regarding your missing workouts.  We suggest that you have several days/weeks in one file.

 

 

We apologize for the inconvenience of this workout delay.  We will continue to work with Polar to get everything back to full speed.

 

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UPDATE!   This issue has been resolved.  More here:

Polar Workouts Transfer Issue Resolved

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What is happening:  An error message displays when HumanaGear pedometers are plugged in for an upload.

 

What is the error message? It should look something like this: 'Looks like we don't have right fit'

 

What devices are affected? The HumanaGear g1.0 and g2.0 devices

 

What else might happen:  You won’t see the last 30 days of steps when the device is plugged in.

 

What now?  No worries, the steps are still being uploaded behind the scenes and should update every day overnight on your workout calendar.  Because of this, it could take an extra day or two for Points to be awarded.

 

The issue should be resolved shortly

 

What if I really REALLY need my steps updated? You could do a manual workaround.   Go to the daily workout calendar on your Go365 dashboard.  Then click the button to sync your device (it only works for G1/2).  Then refresh your browser or log out of go365/log back in.

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What is happening? Steps from the weekend are not all updating on step challenge leader boards.

 

What are the affected dates?   Any workouts uploaded from this weekend through today (April 15-17).   Please not that steps prior to Saturday could also be delayed if they weren’t uploaded until this weekend.

 

Who is affected?  Members engaging in step challenges (sponsored or community created)

 

What should you do? Nothing at this time.  Our team is aware and working to resolve. Everything should update in the next 24-48 hours.

What is happening? Go365 app users on the iPhone are experiencing the app crashing upon login.

 

Why is this happening? The latest Apple iOs update made some changes that the Go365 app is not yet fully compatible with.  This is causing the Go365 app to crash because it isn’t able to read all of the HealthKit data.

 

Who is it affecting? Any users of iPhones running the latest iOs (10 and above) versions AND are sharing sleep data from HealthKit.

 

What should I do if this is affecting me? The Go365 app will be updated next week to account for the iOs changes.  You can wait for the update or you can change some settings in HealthKit.  You’ll need to disable sleep from being transferred to Go365.  Here’s how to do that:

 

  • Open the Apple HealthKit app
  • Go to Sources
  • Select Go365
  • Flip the switch next to Sleep Analysis

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Here are a handful of steps to follow to reset your password for your Go365 web account.  In order to do so, you will need to know your Go365 username. 

 

When on the Go365 homepage, look for the “Forgot username or password” links right below the login fields.  It will be above the “Sign in” button.  Click on “password”.

homepage.pngNext you will need to enter your username into the field requesting it.  Then you will click the “Continue” button.  If you do not know your username, click the “Forgot your username?” link. 

 

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You will be presented four options to help verify your identity.   The first one is the Security Question.  With this one you need to answer a question relating to you which you would have established when creating your Go365 account.  Type in your answer and hit continue.  If you are unable to answer correctly after 5 attempts, your account will be locked and you’ll need to call customer care.

 

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You can also enter your Social Security number or Medicare ID number as methods to verify your identity.  You’ll need to enter the corresponding number and then hit “Continue”

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The final option would be to use your mobile phone to verify your identity.  This option is only available if you agreed to use your phone for that purposes in your account profile.  You will see the last four digits of your mobile phone number displayed behind 6 Xs.  Click the “Send Text” button.   You’ll receive a passcode as a text message on your phone.  Enter that code and click the “Continue” button.

 

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Once your identity is verified, follow the instructions on screen to create a new password.

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