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We’re excited to announce more Go365-eligible workout options to help you get rewarded for working on your well-being!


1. New daily workout type: Virtual/At-home workout

As of 6/3/2020, in addition to step, heart rate, calorie or gym workouts, you can now get rewarded for at-home workouts. You will simply upload proof (i.e. selfie, screenshot of workout, picture of workout video) online or in the Go365 App within seven days of the workout to get rewarded. A virtual workout awards 10 Points per day. Just as any other workout type it displays as a Daily Workout on your Go365 Statement and contributes to physical activity related Recommended Activities and workout bonuses such as lifetime and weekly bonuses. It is also subject to the daily workout Points calculation (example: member gets 11,000 steps on the same day as as submitting a virtual workout; member will get 11 Points for Daily Workouts).


See attached for sample images of the experience and acceptable file formats for proof.


To submit: 

Within the mobile app - click on Activities and tap the + button in the upper right "New Home Workout"


On, click on Activities - Select Daily Workout and click on view details - Scroll down to where is says "NEW Submit Photo Proof". Enter the activity date, and upload your image. Once complete, click on Submit.

2. Virtual fitness facility options: Echelon and Fitness On Demand (FOD)

As of 5/21/2020, you can now connect their Echelon or FOD account to Go365 to get credit as a participating fitness facility workout. You must go through via the Fitness Network Page to connect.


Instructions included in the attachments below:

•Echelon - How to connect flyer
•Fitness On Demand - How to connect flyer

Additionally, Go365 members will get:
•25-30% discount off Echelon equipment when making purchases through the Discounts category of the Go365 Mall. This is still being developed (more to come!!)
•Free access to FOD’s workouts now through September 30, 2020.



These changes are here to stay for YOU!

Good afternoon!


At Go365, we are always working to improve our member experience. For this reason, the Go365 Mall will be temporarily unavailable for a short period of time. This will occur on May 20th from 10pm -1am EST. 


Thank you all for your continued patience! 


Keep up the great work! 


Mall Outage

Posted by communitymanager May 18, 2020

Good afternoon!


At Go365, we are always working to improve our member experience. For this reason, we will have a short downtime on the Go365 Mall. This will occur on May 23rd from 11pm -3am EST. 


Following, things will be back up and running!


Our apologies for the inconvenience, and thank you for your patience!


Stay safe and healthy!

What is happening? There is maintenance scheduled in order to update the Go365 servers. 


What will be effected? The Go365 Mall will be unavailable as well as intermittent outages throughout the maintenance period on and the Go365 Mobile app. 


When is this happening? 5.7.20 - 5.8.20 between the hours of 12:00 AM-6:00 AM EST


What do I need to do? Nothing at this time, the updates are scheduled and are not a result of anything on your account.


Thank you all for your continued patience! 

Dear Go365 members,


This challenging time continues to call us to a different way of interacting with our world, our communities and our own well-being. Everyone at Go365®, myself included, is thinking of you. Each of our members is weathering the COVID-19 crisis in their own way, with unique challenges and struggles. We hear you and see your efforts every day – from those on the frontlines of the crisis to those who contribute by staying home and posting rainbows in your windows. We hear our members sharing encouraging messages for those who must be out in the world, doing the jobs that help the rest of us stay safe.


Go365 supports you through all aspects of your well-being: your health, your relationships and communities in which you belong, the feeling of being financially secure and activities that help you connect to bring purpose and joy in life.

Thank you ALL for making a difference in your own way.  


Thank you for continuing to look after yourself, your family members and communities, and for keeping health and well-being top of mind as we work through this unprecedented challenge together.



In wellness,

Jeff Reid
SVP Go365 and Humana Wellness

At Humana, your health and well-being are at the upmost importance to us. With that, we also recognize the potential impact this pandemic may have had on being eligible for different wellness opportunities through Go365. Our team is in full force to help ensure you are still able to earn your rewards!


Check out this FAQ on some of the changes/exceptions that we are allowing for the time being. 


Good morning!


We are currently experiencing an outage with our Community site. This may impact the appearance in layout and the inability to login. Our IT teams are diligently working on a resolution.


We apologize for any inconvenience this may cause. 



Are you looking to expand your knowledge and help out fellow members with the Go365 Program? Becoming a Go365 Community Advocate might be for you! 



What is a Go365 Community Advocate?


As a Go365 Community Advocate, you would help in building a positive member to member experience, as well as assist with directing others to helpful information and participate in activities to earn rewards!


What is needed to become a Go365 Advocate?


  • Complete tasks and training within the Go365 Community to earn badges and level up
  • Assist in directing others to helpful information
  • Participation in group discussions
  • Provide feedback, from yourself and others, on practices, product information ect.
  • Experience with the Go365 Program
  • Ability to provide motivation and positive engagement with others through likes and comments


What can you expect as a Go365 Community Advocate?


  • Access to helpful links and information
  • Additional training opportunities
  • Firsthand knowledge of known issues and updates
  • Direct access to our Go365 Admins and Moderators
  • Rewards and prizes 


How to apply?

Leave a comment below indicating your interest and you will be contacted by one of our Go365 Administrators.

Thank you for your interest, we are looking forward to working with you!




What is happening? The Go365 Mobile app is currently down as well as other Humana Mobile applications.


Who is experiencing this error? All members who use the Go365 Mobile app


What do I need to do? There is nothing that you need to do at this point. Please do not uninstall and reinstall at this time. 


ETA? Our IT department is working on this as a top priority and they are expecting a resolution as soon as possible.


Updates will be added to this post as they come in. 


Thank you for your patience!


UPDATE 1/10/20 : This has been resolved. You will be able to log into your Go365 Mobile app as usual. 


It's a New Year!

Posted by go365admin3 Jan 3, 2020


With ringing in the New Year, some updates were made to the terms and conditions for and 


If you are having a problem signing into your Go365 account and you have Medical Insurance through Humana, please sign into your MyHumana account to accept the new terms and conditions. You will not be able to log into your Go365 account until they are accepted. 


Some other helpful information about your new plan year! 


What Happens When My Plan Year Renews 

How to Earn Points Guide 

Go365 Bucks 


Go365 Bucks

Posted by communitymanager Dec 13, 2019

Want to check your bucks balance or expiration? Here is how:


Via the Go365 Mobile app:


Sign into your mobile app, your bucks balance will show up on the dashboard screen.


You can also click on Shop. You will be brought to the mall where you can see your balance, as well as shop for different rewards!


***Bucks expiration data is not available within the Mobile App experience.




Sign into your account

Once signed in, your bucks balance will display on the home page:


From here, you can click on the link  - Shop the Go365 Mall:


This will reflect not only your bucks balance, but also if you have any expiring soon.


Common Bucks Questions:


What are Bonus Bucks?  Bonus Bucks are additional Bucks earned for reaching new Status levels during the program year. Bonus Bucks are not tied to Points and increase the member's buying power in the Go365 Mall. Bonus bucks are awarded for the following: Reaching a new Status level or Reaching the prior year's highest Status level.


  • 500 Bonus Bucks for Silver
  • 1,500 Bonus Bucks for Gold
  • 5,000 Bonus Bucks for Platinum


When you re-earn your previous year’s highest Status, you’ll receive an extra Bonus Bucks award! For example, if you achieved Gold Status for 2019 and again for 2020, you’ll receive 500 Bonus Bucks for reaching Silver, 1,500 Bonus Bucks for achieving Gold plus another 1,500 for re-earning Gold Status! Only the highest earned Status level from the previous plan year will qualify for the additional Bonus Bucks. 


Please note: Adult dependents and spouses/domestic partners can also earn Bonus Bucks. Their award amount is 1/2 of the award that the subscriber receives (250 for Silver, 750 for Gold and 2,500 for Platinum). Minor children are not eligible for Bonus Bucks.


What is the maximum number of bucks or rewards I can earn each program year? The maximum number of bucks or rewards an adult member can earn each program year is 30,000. 


How to determine if you have reached the maximum number of Bucks - The maximum Bucks are determined off of the following:


  • Total number of Bucks earned from Points (per adult)
  • Bonus Bucks (per adult)
  • Bucks received from the 10% roll over (subscriber only)


If there are multiple adults on the policy, the total number of Points on your Dashboard will reflect the families combined earned total. To determine the Points that you have earned alone, log into your Go365 account at and select "View Go365 Statement." Filter the statement to "Program Year" and the total Points will reflect only Points earned by you.


To view your Bonus Bucks earned, filter the Go365 Statement to "Bucks only Earnings"


Please note: Only your earned Points and Bucks will be visible, due to personal information you will not be able to see any amount earned by another adult on your policy. 


Do Bucks earned by minor children in the Go365 Kids category contribute to my Bucks maximum? Bucks earned from Go365 Kids activities will add to the family total, however, they do not contribute towards the primary subscriber's maximum Bucks. Go365 Kids have their own category maximums for activities, check out the post below for more information. 


Go365 Kids - How to earn Points and Activities  


How long do I have until my bucks expire? This will vary by plan, please check your Go365 Mall (via the instructions above) to determine your bucks expiration. 


What is the difference between points and bucks? Points determine your Go365 status, while bucks are your rewards earned for completing different activities. These bucks are what you can use to purchase rewards within the Go365 Mall. 


Check out the ways to earn:

How to Earn Points Guide 





Our home page is changing! 


Don't be alarmed when you see the new home page after 12/13/2019, our site is still available, we just wanted to enhance the overall design. 


The site may be inaccessible during the later evening of 12/13/19 while this change is being made. We apologize for the inconvenience. 


Here is a preview of what it will look like:



Have questions or encountering issues when attempting to sign in? No worries - we are here to help!


Here are a few helpful links that will offer additional guidance. 


How to register to Go365 


Forgot your Username or Password?  


2-Step Verification Process - FAQ's and More  

The holidays can be stressful as you begin to think about gift-giving, decorating and travel, all of which can add up financially. Your Go365 Bucks can be a great resource for offsetting costs. We encourage you to check your Bucks balance and check out the Go365 Mall to help breathe a little easier.


Remember, you can see the newest rewards available when you sort by “Newest” online. We continue to add the latest, from new merchandise to the latest compatible devices. Recent additions include Garmin's Forerunner 45 and Forerunner 245 plus Fitbit's Ace 2 and Versa 2. You can even donate your Bucks to a new charity, Fearless 261, a global non-profit that uses running and education to empower women.


Don't forget earlier this year we added the Fitbit Inspire (available for 2,500 Bucks through the end of 2019!) and Fitbit accessories were added to the Fitbit Mall Tile in the Discounts category. Even better, Fitbit is offering a reduced price on the majority of their Fitbit items in the Mall through the end of 2019 (1,000 Bucks off the already discounted items)!


Happy spending and well wishes this holiday season!



Humana or Go365 does not endorse any product or equipment available in the Go365 Mall.