Skip navigation
1 2 3 4 Previous Next

Support

48 posts

Many of you have plans that renew on January 1.  We usually get a lot of questions about what happens when plan years renew.   Below is a post that goes over all the details.  Feel free to add any additional questions in the comments.

 

What Happens When My Plan Year Renews

Go365 "Devices, Apps, and Fitness" Webinar

Date:  Tuesday, November 14, 2017

Starting Time:  11:00 am, Eastern Standard Time

How to registerClick here to register!

 

Humana_Business-1548.jpg

Looking for more information on how to earn Go365 Points for being active?  We have a great opportunity for you as our Go365 Education Series will be presenting a webinar geared towards fitness devices and apps.

 

We’ll cover all you need to know to select the device for you and get it connected to Go365.   There will also be an open Question & Answers session for those who may have burning questions about fitness devices in the Go365 program.

 

All you need to do is register at the links provided and log into the webinar site to listen live to our presentation.

 

Go365 Education series provides the knowledge and inspiration for wellness leaders and Go365 Champs. These focused sessions are designed to provide you with the information you need to know and how to use the knowledge to help you and others engage in Go365. Join our Go365 and wellness experts each month for sessions on specific topics you have asked for. Each 30 minute session will contain detailed information, tools and resources, and a live Q&A session to answer the questions you have.

 

The second Tuesday of each Month we will focus on important topics. Share with your wellness team, your Go365 Champs, or anyone who is promoting Go365 and wellness!

 

Register for the “Devices, Apps, and Fitness” Webinar

app loading error.png

 

What’s Happening?   Users are experiencing issues logging into the Go365 mobile app.  A “login failed” message may appear  or the load screen may continue to cycle without loading anything.

 

Who does it affect? App users on both the Android and Apple versions of the Go365 app.

 

When did this start?  The morning of Monday, November 6.

 

What do I need to do? Nothing at this time.  Our app team is working to resolve the matter.

 

When will it be resolved? Access to the app should be restored shortly.  Please try again later today or tomorrow.

 

In the meantime, you can access Go365 via the website, www.go365.com.

What’s going on?   Garmin workouts may not be transferring to Go365 for some users.

 

Who does it affect?  Garmin users who have their account linked to Go365.

 

When did this start?  Workouts dating back to Oct 4 may not have transferred to Go365.

 

What should I do?   Nothing at this time.  Our team is working with Garmin to resolve the data issues.

 

When will it be fixed?   We are hoping to have this resolved in the next 24-48 hours.

logo amazon.png

What:  Amazon Gift Codes are currently out of stock

 

Why:  Higher than normal purchase volumes.

 

When will they be stocked again?   By the end of the day on Tuesday, October 3.

 

We appreciate your patience and understanding while these are being re-stocked.  In the meantime, Target, Macy's, Lowe's, and iTunes are all still in stock and available.

Enhanced Go365 Statement Now Available on the Mobile App

 

The Go365 mobile app now has a new and improved Go365 Statement.  You can still view the statement by tapping on the link on the main dashboard.  You will immediately see that it looks quite different. 

App Statement 1.png

 

The statement now includes a calendar.  The dots on the calendar indicate an activity was awarded points on that given day and the category of the activities.

 

You’ll also see circular icons next to each listing that shows what category the activity is from.

 

Wait, there’s more! If you tap a “Daily Workout” listing, you will see all the workout data from a given day.  So, yes, this means that your daily workout calendar is now accessible via the app.  You will be able to confirm that your workouts are transferring and use that information to determine how your daily workout points were awarded.

 

App Statement Workout Calendar.png

These enhancements were added to the most recent version of our iPhone app on August 31.  The next Android update will include the changes as well.

Want to support relief efforts for Hurricane Harvey?  Well, Go365 is now offering you the opportunity to donate towards the Red Cross’s relief effort by using your Bucks.  When you go to the Go365 mall, you’ll see the charity tile on the top of the Bucks section.  After you scroll down a bit, you’ll see the American Red Cross listed.  Within that listing, you can donate 1,000 Go365 Bucks.  That amounts to a $10 per donation.

 

 

The Go365 mobile app also has this option in the Go365 mall.

 

 

If you’ve been looking for an impactful way to spend those extra Bucks, this is it.  You can donate to the relief effort throughout the month of September.

 

harvey.png

 

harvey2.PNG

App Login Error.PNG

 

What is Happening? Users of the Go365 mobile app for iPhone are receiving an error message when logging in.  This is a known issue and our team has found a resolution.

 

What is the message? It is "Login failed. We are unable to log you in right now. Please try again in a few minutes"

 

What should I do?  To resolve the matter, you will need to update the Go365 mobile app.  You can do this by going to the App Store and clicking on the “Updates” tab.  Once updated, the ability to login will be restored.

phone1.jpg

Hurricane Harvey Relief: Humana EAP and Work-Life Services Available to Public in Texas and Louisiana

 

With Hurricane Harvey affecting the coasts of Texas and Louisiana, Humana Inc, Go365’s parent company, is offering its EAP and Work-Life Services to all individuals in the affected areas.  Those wishing to use the services do not need to be Humana members.

In order to receive assistance, individuals should call XXX-XXX-XXXX

The EAP, Employee Assistance Program, provides the following support services:

  • Crisis support and stabilization and referral to their own BH insurance or community resources
  • Work Life
  • Legal
  • Financial
  • CIR Consultations
  • Management Consultations

 

Attached to this post are several documents that might be helpful to those in the affected areas. There are safety and preparation guides as well as more information.

We wish the best to those experiencing Hurricane Harvey.  Be safe and take care.

Nick with Go365

We need your feedback!

Posted by Nick with Go365 Aug 25, 2017

Thanks for using the Go365 Community!   We hope that it has been a helpful and pleasant experience.   Everyone has a different experiences and perspectives regarding their use of this community.  We'd love to learn more about it.

 

Should you have a moment, please check out the survey linked below.  There are 11 very short questions.  Every answer will help us provide a better experience for all users of the Go365 Community.

 

Go365 Community Member Feedback Survey


Thank you for your time!

 

 

- Nick, Go365 Community Manager

- Alicia, Go365 Community Moderator

banner1.jpg

What is Happening? 

The Go365 site is undergoing routine maintenance this weekend.  This means that access to the site will be temporarily unavailable. Access to the Go365 mobile app will also be unavailable.

 

When is it Happening? 

Friday, August 25 and into Saturday, August 26.  It will begin on Friday at 10 PM EST and end sometime after 7 AM EST on Saturday.

 

Who is Affected? 

All Go365 members.

 

What Should I do? 

Nothing at this time. If you need to access Go365, please wait until Saturday afternoon to log into the site or app.

phone1.jpg

 

What:  The Go365 systems will be undergoing some behind the scenes routine maintenance this weekend.  Because of this maintenance, there will likely be delays in Points awarding for various activities.

 

What Activities?   All activities within Go365 could be affected. This includes daily workouts, athletic events, conversations, and the rest of the self-guided activities.

 

When:  Friday, August 11 through Sunday August 13.  Activities could take up to 48 hours to appear on the Points Statement.  This means that activities submitted on Sunday might not appear until Tuesday.

 

Who it Affects:  All Go365 users.

 

We apologize for any inconvenience this may cause.

 

UPDATE (8/16):  Due to an overwhelming number of activity submissions this weekend, the routine maintenance was extended.  It could still take another 24-48 hours for some activities to be awarded points.  Some may show as zero on your statement with a message indicating that the activity cannot be awarded points.   Please note that those activities will be awarded soon.

 

polar.jpg

 

What:  Polar workouts were no longer transferring to Go365 due to technical reasons.

 

When:  This started back on April 2, 2017.

 

Update:  A fix was implemented this past weekend (July 22). Polar workouts will now transfer to Go365.

 

What else?   We are going to do our best to get all previous workouts pulled into the Go365 systems (back to 4/2).  This process could take a few days.  Once the workouts are received, the Points will award shortly thereafter.

What is happening? Attempts to login to the Go365 Community lead to a 500 Server Error.   This happens when users click “Login” or attempt to ask a question/leave a comment.

 

Why is this happening? The Go365 Community is undergoing some annual maintenance.

 

Who is it affecting? All Go365 Community members

 

When will this be resolved? Access to the Community via login will be restored on Tuesday morning (July 4).

In the meantime, you can access all existing content without needing to login.

lunchcast1.png

s-health-samsung.png

 

What is happening?  Samsung Health data (steps/sleep) is not transferring to Go365.  Therefore workouts and sleep activities are not being credited Points.

 

Who is it affecting?  A subsection of Samsung Health users.  Not all users are affected, but many are.

 

What should I do?  Nothing at this time.  Our app team is aware of the problem and is working to resolve it shortly.  If you are affected, hang tight.  We'll get this resolved for you.


We'll post updates to this post when we have it.

 

Update 6/26/17:

 

The issues with Samsung Health (S-Health) have been resolved by our Go365 App Team.  In order to assure your steps transfer from S-Health, you'll need to download the newest version of the Go365 App.

 

Here's what you'll need to do to get your steps transferring from S-Health:

  • Delete GO365 app
  • Download GO365 app again
  • Reconnect S-Health(enable the categories in Samsung Health while connecting)
  • Logout and Login to Go365 App again

 

Please allow about 24 hours after your login for the recent steps to load to your workout calendar and Points Statement.   Backlogged workouts should be updating in the next day or two as well.