Skip navigation
1 2 3 Previous Next

Support

77 posts

go365 1.png

What is happening? There is a delay in Daily Workout Points and Steps awarding.

 

What days are affected? 11/9/18-Present

 

What should I do? Nothing, continue to sync your devices as normal. All Points and steps will be backdated and uploaded once resolved.

 

ETA? Currently there is not an ETA but our IT department is aware of the issue and they are working on a resolution.

 

11/13/18 - UPDATE: All data is now uploaded and backdated into our systems. Please allow 24-48 hours for the Points to be processed and awarded.

 

What is happening? Points are awarding correctly for the CPR and First Aid Activities, however, we are noticing that it may not be showing accurately on the member's Go365 Statement.

 

Who is affected? This is not a wide spread issue, not all members are affected.

 

What do I need to do? Nothing at this time, our IT department is aware of the situation and are currently working on a fix.

 

ETA? There is currently no ETA at this time. All updates will be added to this post as they are made available.

 

Please note: Points are awarded correctly on your account, they just may not be showing accurately on your Go365 Statement.

logo - commercial 2.PNG

 

What is happening? We've made some changes to the Message Center. This page will now only be used to store notifications.

 

 

Who is affected? All Go365 Members.

 

 

What does this mean? If you used secure messaging as a way to submit activity forms in the past, going forward you will need to upload them from the Activity Page on www.go365.com.

 

 

Ways to submit activities: From now on, you can upload your forms directly on the Activity Detail pages at www.go365.com. There is a new process to submit your Biometric Screenings to Go365. Follow How to submit a Biometric Screening for directions. You will still be able to submit prevention activities by following How to Submit a Preventive Exam?  or How to submit a Preventive Exam through the Go365 Mobile app?

 

 

Is there anything that I need to do? No actions are required. We encourage you to print any messages you wish to keep for your records, as you will not be able to view them  once the Secure Messaging tab is removed.

 

 

How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us  for all of the ways to contact Go365 if you have any questions or concerns.

Picture 1.PNG

 

 

What is happening? There is an unable to join an employer created challenge due to “team full” error through the Go365 Mobile app.

 

Who is affected? All members trying to Join a Challenge through the Go365 Mobile app.

 

What do I need to do? Nothing at this time. Our IT department is aware of the issue and the fix is being escalated.

 

How can I Join my Challenge? You are able to join any and all challenges through a web browser at www.go365.com.

 

When will this be resolved? Our IT department has a fix in place and it will be escalated and resolved shortly. Any updates will be added to this post.

 

UPDATE** Issue is now resolved

Running 1.PNG

 

 

What is happening? When creating or joining a Private Challenge on the Go365 Mobile app, the invitation link from a friend to join a challenge does not work.

 

How does this affect me? You will not be able to join private challenges.

 

What do I need to do? Nothing at this time. Our IT department is aware and they are currently working on this issue as a high priority. No tickets or reports are required. This does not affect your ability to join other Community or Sponsored Challenges.

 

ETA: Our IT department is testing a fix as a high priority. There currently is not a scheduled release at this time, however they are hopeful it will be fixed within a week.

 

*As updates are provided, they will be added to this post. 

logo - commercial 2.PNG

 

What is happening: We are phasing out our  secure messaging system. You may have used this to send Go365 a message about your account or submit an activity.

 

Who is affected: All Go365 Members.

 

What should I do: No actions are required. We encourage you to print any messages you wish to keep for your records, as you will not be able to view them  once the Secure Messaging tab is removed.

 

Ways to submit activities: From now on, you can upload your forms directly on the Activity Detail pages at www.go365.com. There is a new process to submit your Biometric Screenings to Go365. Follow How to submit a Biometric Screening for directions. You will still be able to submit prevention activities by following How to Submit a Preventive Exam? or How to submit a Preventive Exam through the Go365 Mobile app?

 

How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us for all of the ways to contact Go365 if you have any questions or concerns.

icon - post.PNG

 

What is happening? Go365 Application will be unavailable due to a scheduled update. You will not be able to login.

 

How does this affect me? Members will not be able to access Go365 Application both web and mobile.

 

When will this happen?

Start:  8/17/2018 10:00:00 PM ET

End:    8/18/2018 12:00:00 AM ET

 

What do I need to do? Nothing at this time, it will be resolved once the update is complete.

 

If you need to contact Go365 please follow Contact Us for more information.

anytime fitness.PNG

 

As a Go365 member who earns Points by checking in at Anytime Fitness, this is to inform you that as of August 17 your preferred Anytime Fitness location will move to Beacon technology, changing how Go365 will verify your Anytime Fitness workouts and award Points. 

 

Action Required:

1. Download Go365 App

2. Go to the menu on the App and tap "Account & Settings"

3. Choose "Beacon" setting and make sure it's turned on

How Do I use the Beacon Check in?

 

Keep in mind that location services and Bluetooth must be on to wirelessly check in and get rewarded. You must also have a valid data connection to your smartphone carrier’s internet connection or available Wi-Fi connection.

 

That’s it!  Once your location has enabled the Beacon technology on August 17, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours!  You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.

 

However, not all locations will have Beacon technology.

 

Not to worry! Go365 offers more ways to earn up to 50 daily fitness points:

1. Use a compatible, connected fitness device such as a pedometer, fitness tracker (wearable devices or apps on your smartphone) or heart rate monitor. Use Device and Workout Guide to view a complete list.

2. Choose another participating fitness facility from our network of 30,000 nationwide locations

logo - commercial 2.PNG

 

What is happening? An error occurs while trying to log into the Go365 Community.

 

Why is this happening? There were updates over the weekend that caused a disconnect in the Go365 Community.

 

How does this affect me? You will be unable to login or post any content or questions.

 

What do I need to do? Nothing at this time. You will still be able to browse the posts and the information in the Go365 Community for any questions you may have.

 

When will it be fixed? Our IT department is working on a resolution. There is no time frame available at this time and any updates will be posted on this thread.

 

If you have an escalated issue, please follow the other forms of contact in Contact Us

 

8/14/2018 - UPDATE - Issue is resolved, you will be able to login as usual. Thank you for your patience!

Advocates.PNG

 

We need you 2.PNG

 

We are looking to expand our member involvement within our Go365 Community and would like your participation!

 

 

This would include:

Taking part in a welcome call with our Community Manager

Participating in training modules

Displaying positivity and excitement around the Go365 Program

Provide us feedback and insight on practices, product information, ect.

Directing others to helpful information

Generate positive responses to other member's posts

Help us grow our member’s knowledge base

 

 

What’s in it for you?

Welcome gift

After our 90 day pilot, we will look at other prizes (Go365 swag, movie tickets, gift cards ect)

 

Are you interested? If so, leave a comment below! We will reach out to you through a personal message with more information.

 

I am looking forward to working with you!

 

Sincerely,

Your Community Manager - Marie

Smart Home.PNG

 

 

Starting next month, 10 eligible members will win a consultation with an Amazon smart home services expert, Amazon smart home products, services and installation not to exceed a $10,000 value, plus $5,000 to assist with tax expenses by entering the “Go365 Be Smart, Get Healthier Contest.”

 

How do I enter?

 

Starting August 20, log into Go365.com (you won’t be able to enter via the Go365 mobile App). Click on the “Be Smart, Get Healthier” tile on your Dashboard to enter. Then you will be prompted to complete an official entry form and short essay, explaining how smart home technology can help you in your journey to get and stay healthier (maximum of 250 words). Essay submission will end on September 28, 2018.

 

How are winners picked?

 

Entries will be judged through three rounds: by the contest administrator, by  voting, and by a panel of Go365 judges. After the contest administrator selects 20 semi-finalists, Go365 members like you will be able to vote for their favorite essay  at Go365.com between November 5 and November 18. Then, in the third and final round, finalists’ entries will be evaluated by a panel of judges. The ten (10) Finalists with the highest scores after all three Rounds will be deemed potential Grand Prize Winners.

 

The winners will be announced in January 2019.

 

What are the prizes?

 

The Grand Prize will go to 10 winners, and the prize will include:

 

  • Consultation with a smart home services expert to determine which products and services to select
  • Amazon smart home services, products, and installation
  • $5,000 check to assist with tax expenses
  • Approximate retail value (ARV) up to $15,000

 

In addition, there will be a promotional sweepstakes throughout the  voting round. A daily random drawing will award one prize. Those 14 sweepstakes winners will get:

  • Choice of one (1) item from the following list: Two (2) Amazon Echo Dot™ devices; Philips® Hue™ White Smart Bulb Starter Kit; Amazon Cloud Cam™; Echo Spot™; Amazon Fire® Tablet HD
  • ARV ranging $99.99 to $149.99

 

You can find all contest and sweepstakes rules in the Official Rules.

 

 

 

NO PURCHASE NECESSARY TO ENTER OR WIN; VOID WHERE PROHIBITED. This is not a game of chance. Open to anyone who is a resident of and physically located in the fifty (50) United States (includes District of Columbia), entrant must be 18 years of age or older and of the age of majority in their state of residence, and a Go365 member at time of entry. MA/MAPD (Medicare Advantage/Medicare Advantage with Prescription Drug coverage) members and Group Medicare (via Humana Medicare Employer Plan) members are NOT eligible to enter or win. Employees of Go365, LLC, employees of Humana Inc. assigned to Go365, and employees of GMR Marketing LLC are NOT eligible to enter/ win; nor are the immediate family members (parent, spouse, child, sibling) of such employees or the immediate household of such employees, whether or not related. Enter 12:01 a.m. CT on 8/20/18 to 11:59 p.m. CT on 9/28/18. Voting between 11/5/18 and 11/18/18. Limit 1 entry per Go365 Member. For entry details and official rules, click <<here>>. Sponsored by Go365, LLC, 550 W. Adams Street, Chicago, Illinois 60661. Amazon is not a sponsor or co-sponsor of the Contest.

step tournament 1.PNG

 

 

Go365 is starting the first National Step Tournament!

 

 

What is it? It is a step challenge in which all Employer Groups with 2 or more Go365 members can compete against each other for the highest team average step count.

 

 

The winning teams will get:

  • A donation to their local chapter of Feeding America in their name.
  • Assistance with a press release in regards to the donation.
  • A teardrop award.
  • Bragging rights!

 

 

The donations will be as follows:

Feeding America

-2,326 meals donate in each company’s name that advances to Round 2

-6,500 meals donated in each company’s name that advances to Round 3

-Top 3 teams from each division will receive additional donations in their name:

                1st place: 50,000 Meals

                2nd place: 25,000 Meals

                3rd place: 10,000 Meals

 

 

Who is eligible? All employer groups having 2 or more eligible members that are active Go365 groups at the time of the tournament, with a Humana/Go365 effective date on or before 07/01/18 and have their principal place of business in US.

 

 

Who is not eligible? Groups with only a single employee, employees of Humana Inc. or its subsidiaries or affiliates (unless they are a spouse or eligible dependent of a subscriber on an eligible employer group plan), Medicare and Group Medicare members, Go365 Kids (under 18).

 

 

How does it work? The tournament will be completed in three rounds.

Enrollment PeriodTournament DatesUpload Period
Round 17/15-9/99/10-9/239/24-9/27
Round 210/2-10/1210/13-10/2610/27-10/31
Round 311/6-11/1611/17-11/3012/1-12/5

 

 

As the rounds complete, a certain number of companies in each division will continue on to the next round in a "knock out" style tournament.

 

DivisionRound 1 WinnersRound 2 Winners
Overall Winners
Small (2-99)25 per region (100 total)15 TotalTop 3
Medium (100-299)10 per region (40)15 TotalTop 3
Large (300-999)5 per region (20 total)5 TotalTop 3
Jumbo (1000+)  3 per region (12 total)5 TotalTop 3

 

 

What do I need to do? There are two main things that you will need to do. Join your Company's team and make sure that you have a compatible device connected to Go365. Your team name will be the name of your Company. You can check out Device and Workout Guide for a complete list of compatible devices with Go365. Once you have a compatible device or app, check out How do I connect a Fitness Device? for instructions.

 

 

How do I join?

 

 

How to join on the App

  1. Sign into Go365 app and access “Challenges” from menu
  2. Find and tap the “Go365 National Step Tournament” image under active sponsored challenges
  3. Tap “Join or create a team” then search for your Company’s name and follow the prompts to join that team

 

How to join on the Website

  1. Sign into Go365.com and click “Check out Challenges” button from the Challenges dashboard tile
  2. Find the “Go365 National Step Tournament” image under active sponsored challenges and view details
  3. Search for your Company's name and click join team and follow prompts

 

 

How will I see the leaders? Leaderboards will be updated frequently on the Go365 Community. Once the tournament starts the link will be provided.

 

 

More information: There will be a webinar on the Go365 National Step Tournament. Follow https://community.go365.com/events/1016 to get to the information in our Videos and Webinars section of the Go365 Community. Click here to register.

 

 

*Please note there is a natural 24-48 hour delay after syncing your device for the steps to transfer to any challenges.

 

 

Any questions? Check out Contact Us for a list of ways to contact Go365.

 

 

No purchase necessary. Void where prohibited. Open to active Go365 Employer Groups with 2 or more eligible members (with effective date on or before 7/1/18) and principal place of business in U.S.  Subscriber, spouse, and dependents 18+ may participate. Must have Go365-compatible step-counting device. Dependents under 18, Medicare members, and Group Medicare members not eligible to participate. Employees of Humana and its subsidiaries/affiliates not eligible except as spouse/dependent of eligible non-Humana Group. One team entry per group. Must enroll separately for each of three Rounds, beginning 7/15/18 with final enrollment ending 11/16/18. Total amount donated in winners’ names $100,000; total value of additional prizes $420. Subject to Official Rules.

logo - commercial 2.PNG

 

What is happening: This summer, we will be phasing out our online secure messaging system.

 

Who is affected: All Go365 Members.

 

What should I do: No actions are required. It is important that you print any messages you wish to keep for your records, as you will not be able to view them online once the secure messaging tab is removed.

 

Ways to submit activities: There will be a new way to submit your Biometric Screening forms to Go365. This will be announced soon with directions on how to submit your Biometric Screening. You will still be able to submit prevention activities by following How to Submit a Preventive Exam? or How to submit a Preventive Exam through the Go365 Mobile app?

 

How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us for all of the ways to contact Go365 if you have any questions or concerns.

Moves.PNG

What is happening: The Moves app will no longer be available for use as of 7/31/2018. Moves sent out a notification to all active members advising that the last day to login will be 7/30/2018.

 

What does this mean: As of 7/31/2018, Moves will no longer be active and you will not be able to login to view your data. Moves will also no longer share data with Go365.

 

What should I do: Before 7/31/2018, please go to the Device and Workout Guide to view a complete list of compatible devices and free apps. When you are ready to connect a new device, please go to How do I connect a Fitness Device? for assistance with connecting it to Go365.

 

How do I contact Go365: If you wish to speak with a Go365 representative for assistance setting up a new compatible device, please follow the steps in Contact Us for further assistance.

running-runner-long-distance-fitness-40751.jpeg

 

Today, you will see a new change with the Challenges Point structure.

 

As a Go365 member, you will no longer get Points for creating or joining a team or joining a Challenge. You will receive 50 Points for participating in a Challenge (up to 100 Points each month).

 

What counts as “participation” in a Challenge? As long as you upload data with a Go365-compatible device at least once during a Challenge, you will have verified participation. Aside from step data for a step challenge, this also includes uploading your weight to a weight loss challenge.

 

Points will award once data syncs to the challenge, and can be found under the Personalized Activities category within your Go365 Statement.

 

These changes have been put in place to improve the Challenge experience. The Point restructuring is to reward people who make an effort to actively engage in the Challenges.