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Enhanced Go365 Statement Now Available on the Mobile App


The Go365 mobile app now has a new and improved Go365 Statement.  You can still view the statement by tapping on the link on the main dashboard.  You will immediately see that it looks quite different. 

App Statement 1.png


The statement now includes a calendar.  The dots on the calendar indicate an activity was awarded points on that given day and the category of the activities.


You’ll also see circular icons next to each listing that shows what category the activity is from.


Wait, there’s more! If you tap a “Daily Workout” listing, you will see all the workout data from a given day.  So, yes, this means that your daily workout calendar is now accessible via the app.  You will be able to confirm that your workouts are transferring and use that information to determine how your daily workout points were awarded.


App Statement Workout Calendar.png

These enhancements were added to the most recent version of our iPhone app on August 31.  The next Android update will include the changes as well.

Want to support relief efforts for Hurricane Harvey?  Well, Go365 is now offering you the opportunity to donate towards the Red Cross’s relief effort by using your Bucks.  When you go to the Go365 mall, you’ll see the charity tile on the top of the Bucks section.  After you scroll down a bit, you’ll see the American Red Cross listed.  Within that listing, you can donate 1,000 Go365 Bucks.  That amounts to a $10 per donation.



The Go365 mobile app also has this option in the Go365 mall.



If you’ve been looking for an impactful way to spend those extra Bucks, this is it.  You can donate to the relief effort throughout the month of September.





App Login Error.PNG


What is Happening? Users of the Go365 mobile app for iPhone are receiving an error message when logging in.  This is a known issue and our team has found a resolution.


What is the message? It is "Login failed. We are unable to log you in right now. Please try again in a few minutes"


What should I do?  To resolve the matter, you will need to update the Go365 mobile app.  You can do this by going to the App Store and clicking on the “Updates” tab.  Once updated, the ability to login will be restored.


Hurricane Harvey Relief: Humana EAP and Work-Life Services Available to Public in Texas and Louisiana


With Hurricane Harvey affecting the coasts of Texas and Louisiana, Humana Inc, Go365’s parent company, is offering its EAP and Work-Life Services to all individuals in the affected areas.  Those wishing to use the services do not need to be Humana members.

In order to receive assistance, individuals should call XXX-XXX-XXXX

The EAP, Employee Assistance Program, provides the following support services:

  • Crisis support and stabilization and referral to their own BH insurance or community resources
  • Work Life
  • Legal
  • Financial
  • CIR Consultations
  • Management Consultations


Attached to this post are several documents that might be helpful to those in the affected areas. There are safety and preparation guides as well as more information.

We wish the best to those experiencing Hurricane Harvey.  Be safe and take care.

Nick with Go365

We need your feedback!

Posted by Nick with Go365 Aug 25, 2017

Thanks for using the Go365 Community!   We hope that it has been a helpful and pleasant experience.   Everyone has a different experiences and perspectives regarding their use of this community.  We'd love to learn more about it.


Should you have a moment, please check out the survey linked below.  There are 11 very short questions.  Every answer will help us provide a better experience for all users of the Go365 Community.


Go365 Community Member Feedback Survey

Thank you for your time!



- Nick, Go365 Community Manager

- Alicia, Go365 Community Moderator


What is Happening? 

The Go365 site is undergoing routine maintenance this weekend.  This means that access to the site will be temporarily unavailable. Access to the Go365 mobile app will also be unavailable.


When is it Happening? 

Friday, August 25 and into Saturday, August 26.  It will begin on Friday at 10 PM EST and end sometime after 7 AM EST on Saturday.


Who is Affected? 

All Go365 members.


What Should I do? 

Nothing at this time. If you need to access Go365, please wait until Saturday afternoon to log into the site or app.



What:  The Go365 systems will be undergoing some behind the scenes routine maintenance this weekend.  Because of this maintenance, there will likely be delays in Points awarding for various activities.


What Activities?   All activities within Go365 could be affected. This includes daily workouts, athletic events, conversations, and the rest of the self-guided activities.


When:  Friday, August 11 through Sunday August 13.  Activities could take up to 48 hours to appear on the Points Statement.  This means that activities submitted on Sunday might not appear until Tuesday.


Who it Affects:  All Go365 users.


We apologize for any inconvenience this may cause.


UPDATE (8/16):  Due to an overwhelming number of activity submissions this weekend, the routine maintenance was extended.  It could still take another 24-48 hours for some activities to be awarded points.  Some may show as zero on your statement with a message indicating that the activity cannot be awarded points.   Please note that those activities will be awarded soon.




What:  Polar workouts were no longer transferring to Go365 due to technical reasons.


When:  This started back on April 2, 2017.


Update:  A fix was implemented this past weekend (July 22). Polar workouts will now transfer to Go365.


What else?   We are going to do our best to get all previous workouts pulled into the Go365 systems (back to 4/2).  This process could take a few days.  Once the workouts are received, the Points will award shortly thereafter.

What is happening? Attempts to login to the Go365 Community lead to a 500 Server Error.   This happens when users click “Login” or attempt to ask a question/leave a comment.


Why is this happening? The Go365 Community is undergoing some annual maintenance.


Who is it affecting? All Go365 Community members


When will this be resolved? Access to the Community via login will be restored on Tuesday morning (July 4).

In the meantime, you can access all existing content without needing to login.




What is happening?  Samsung Health data (steps/sleep) is not transferring to Go365.  Therefore workouts and sleep activities are not being credited Points.


Who is it affecting?  A subsection of Samsung Health users.  Not all users are affected, but many are.


What should I do?  Nothing at this time.  Our app team is aware of the problem and is working to resolve it shortly.  If you are affected, hang tight.  We'll get this resolved for you.

We'll post updates to this post when we have it.


Update 6/26/17:


The issues with Samsung Health (S-Health) have been resolved by our Go365 App Team.  In order to assure your steps transfer from S-Health, you'll need to download the newest version of the Go365 App.


Here's what you'll need to do to get your steps transferring from S-Health:

  • Delete GO365 app
  • Download GO365 app again
  • Reconnect S-Health(enable the categories in Samsung Health while connecting)
  • Logout and Login to Go365 App again


Please allow about 24 hours after your login for the recent steps to load to your workout calendar and Points Statement.   Backlogged workouts should be updating in the next day or two as well.



What is happening? The Go365 Mall is undergoing routine maintenance on Friday, June 23 from 9:00 PM EST until 10:00 AM EST on the morning of Saturday, June 24.


How does this affect access? During this maintenance, the Go365 Mall may be unavailable to users on both the website and mobile app.


What do I need to do? If you plan to make a purchase this weekend, make sure to do it before Friday evening or after the maintenance is complete.

HealthierU Grand Prize Contest

10 Grand Prize winners will win $10,000 toward a 529 Savings Plan of their choice!


On Monday, June 19, Go365 will launch a brand new contest!  This contest will award ten grand prizes consisting of $10,000 to be used in a 529 Savings Plan.  A 529 Savings Plan is a specialized tax-advantage account geared towards saving money for college tuition.


Here’s how it the contest works:

  • Submit a 250 word or less essay answering the following topic: Describe how winning this challenge will make a healthy difference in your, or a student’s financial ability to attend the college of their choice
  • Essay entry period opens June 19th and closes July 30, 2017
  • Notification of potential Grand Prize Winners: on or about October 24, 2017
  • 10 Grand Prize Winners will receive one (1) $10,000 check intended to be used for a 529 savings plan for college and one (1) $5,000 check intended to assist with tax expenses
  • For contest rules visit


How to enter:

Sign into your Go365 account and click the “See contest details” link on the HealthierU tile


Daily Drawings:

Members can also be entered to win one of 14 daily drawings in the HelathierU Voting Sweepstakes by signing in to Go365 and voting for their favorite contest essay.


Winners of the daily drawings can select a prize, valued at $125.00-$149.99 from these options:

  • Fitbit Charge® 2
  • Garmin Vivosmart® 3
  • Garmin Index™ Smart Scale
  • CamelBak® Fourteener™ 20
  • iPod nano® 16 GB


Voting period:

September 11, 2017-September 24, 2017

There’s a new Activity Log option on the Go365 app!  You can now earn Points for keeping a weekly meditation log!  In order to earn these points you will need to use the Stop, Breathe, & Think meditation app.   The Stop, Breathe, & Think app is a 2017 Webby Award winner for the Best Health App.  It is designed to be a fun and personalized tool to promote physical and mental well-being.  You can check out the official press release regarding the partnership here and get more information about the app here.


Here’s what you need to do:


  • Download Stop, Breathe & Think app from the Google Play or App Store
  • Be sure to create an account on the Stop, Breathe, & Think app
  • Log into Go365 App, and tap activities on bottom menu.
  • Tap "Set a weekly log for meditation" in scrolling banner OR tap "+" sign in upper right corner.
  • Tap Weekly Log, and select type "Meditation Log."
  • Make sure to connect the Stop, Breathe & Think app by selecting it from the Not Connected devices list on the meditation log page. You can also connect the app by tapping "More" on the Go365 app bottom menu bar, then tap "Account & Settings," then tap "App & device connections," and select the app from the "Not Connected" list.
  • Once the app is connected and the activity is active, you can start earning points for meditating!  Complete 3 or more guided meditation sessions per week, and you can earn 10 Points per week! You can choose your own meditation path or let the app select it for you. 



Things to know:


  • Be sure to complete the full Meditation - select your feelings/mood, do one of the prescribed meditations all the way through, and share how you feel after (none of that data is sent to Go365, but the program checks to ensure the full experience was completed before sending to us that the user "meditated")
  • Please note that you can earn 10 Points each week for the weekly log activities (this limit includes the weight/food logs as well).

Many of our members renew their plan years on July 1 or January 1.  Technically, a plan year could renew on any date, so keep that in mind when reading this.  If you aren’t sure when your plan year renews, check with someone else at work. They’ll probably know.  If all else fails, check with your benefits administrator. 


A lot of questions come up when a new plan year begins.  What happens to my Points?  What happens to my Status?  What about my Bucks?  These are all great questions and we hope to address them below.   Here is what happens when your plan year renews.




When a new plan year begins, your Points technically reset back to 0.  Keep in mind that Points are what determine your status level and can’t be spend.  Reverting back to 0 happens every year with points and does not take away from your rewards potential.


10% Carryover Credit


To get you started off on the right foot, you will be awarded a 10% carryover credit based on the total Points earned in the previous plan year.  Example:


Previous Year Points Total: 20,000

New Plan Year 10% Carryover Credit: 2,000


The 10% carryover credit applies to ALL of the points earned on the plan as a whole.  This means that the Points earned by the subscriber, kids, spouses, and adult dependents are all lumped into one total.  The 10% is based on that entire total.  The carryover credit Points will be credited to the subscriber.  You will not see them as a line item on the statement.




Bucks are what you spend for Rewards in Go365.  You will earn 1 Buck for each Point earned.  The Bucks earned in Go365 are available to you for a full three plan years after they are earned.  Therefore, Bucks earned in Year 1 would not expire until the end of Year 4.  This means that most, if not all, of your Bucks will carry over into the new plan year.  Generally speaking, unless you’ve been hoarding since day one, you should see all your Bucks in your balance at the start of the new plan year.


Status Levels


When Go365 launched, there was a change in how Status Levels worked.  Here’s a post that discusses that fact.  Your status level will reset to Blue at the start of a new year. There is not a Rewards Status in Go365.


Bonus Bucks


When you move up to Silver, Gold, or Platinum Status, you will earn Bonus Bucks!  See the chart below for a full explanation of Bucks you can earn with each Status Level.  Maintaining the Status Level earned in the previous plan year will allow you to double the Bonus Bucks when you hit that level again!


Bonus Bucks Chart.png


Earn Points Again!

Some activities in Go365 are limited to earning Points once per plan year.  Other activities may also have slightly different yearly limits.  Well, because of the new plan year, you can do those activities again.  Here are a few examples of activities that you can complete again to earn points.


  • Health Assessment
  • Biometrics Screening
  • Courses*
  • Conversations*
  • Calculators


*Need to be tied to a Recommended Activity to earn Points


Biometrics Credit


You may notice an unexpected bump in your Points total at the turn of a new plan year.  In many cases, this is linked to a healthy living credit.  This credit of Points happens when you submitted in-range biometrics results in the previous plan year.  The screenings eligible for this upfront credit are blood pressure, cholesterol, and glucose.


Since those three screenings don’t often significantly change from year to year, you can receive your points for them at the start of a new year simply by submitting in-range results in the previous plan year.  This means that you receive the Points for both the screening AND in-range results.  Here’s an example:


In-range screenings in previous plan year:

Blood Pressure Points – 400 Points

In-Range Blood Pressure – 400 Points

Cholesterol Screening – 400 Points

In-Range Cholesterol – 400 Points

Total Points for these in-range screenings -  1600 Points

In-Range credits awarded at start of new year 1600 Points


You’ll see entries on your statement for both the screening and in-range results.  They will be assigned a date that corresponds with the start of your new plan year.



Go365 Changes:  Status Levels on Your Dashboard

Where did all these extra Points come from?  I just started a new plan year.

How do Bonus Bucks work?

What happens to my Points when a new plan year starts?

What is happening? Scheduled maintenance is being performed for the Humana Pedometers. This will cause Go365 Members with a Humana Pedometer to be unable to upload, register, unregister or view new data during the scheduled time.


Who is it affecting? Go365 Members who are using Humana G1.0 Pedometers and Humana G2.0 Pedometers.


What dates are affected?  The maintenance will start 6/2/2017 at 10:00 PM EST and continue through 6/3/2017 at 10:00 AM EST.


What should I do?  Nothing is required to be done for resolution. Humana Pedometer uploads will resume as usual after the scheduled maintenance is complete.