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The Go365 recently underwent some updates.  We've discovered a couple glitches with the gift code ordering that we wanted to address with you and offer some troubleshooting to avoid the issues.  Here is what is happening:

 

  • Members are not receiving the gift codes via email.  They are inadvertently being sent to a test email address.
  • Gift codes for Target, Lowe's, Macy's, and Best Buy are subsequently not appearing in order history.

 

Amazon gift codes, after a short delay, will still appear in order history.  Both issues described above will be corrected on January 19.  We apologize for the inconvenience this may cause. If you already have made an order and aren't able to access your gift codes, please contact customer care via the message center on go365.com or by calling customer care via the number on your ID card.

 

To assure you get the gift codes sent to your email, please follow the below steps.

 

  1. After you make your selection, go to "View Cart."
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  2. Click on "Proceed to Checkout".
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  3. On the Checkout page, look to the left to the shipping information.  You'll see an incorrect email address (usually test@humana.com).  You'll need to update this to assure those gift codes get to your email
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  4. Click on "update shipping and contact information"
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  5. Reconfirm your physical address.  Then make sure you put your correct and current email address in the email fields.
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  6. Click on "Ship to this address".
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  7. Go to Order Summary on the right.   Click to agree to the Terms and Conditions.  Then, "Place Order".
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  8. You should receive the gift codes in your email shortly thereafter.
  9. If you still don't receive the gift codes via email, please reach out to customer care via the message center on go365.com or by calling the number on your ID card.

 

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What is Happening? Many users are unable to access their e-codes from their Mall Order History.  Amazon redemption codes are not properly appearing in the order history and therefore can’t be redeemed.  The link to the Target gift codes is also not appearing for many users.  Therefore, those users can’t enter the challenge key to access their e-codes.

 

What should I do? Nothing at this time.  Check back on Wednesday.  Our team is aware of the issue and is working on it.

 

When will this be resolved? Hopefully in the next 24-48 hours. We apologize for the inconvenience.

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What is happening? As of 1/1/18, the partnership between Weight Watchers and Humana will no longer be in place.

 

What does this mean? Some members, based on their details, had access to the Weight Watchers program in a subsidized capacity (the first 6 months for free).  As of 1/1/18, our plans will no longer offer the subsidy our members.

 

What if I am in the middle of my six month free subsidy?   For those currently enroll in their 6 month free subsidy, Go365/Humana will continue to provide Weight Watchers membership access to actively engaged members until the 6 month free subsidy ends or until the program terms at the plan term date (whichever occurs first).  The program will not be available for renewal.  New member registrations will not be accepted after 12-31-17.

 

What happens after the 6 months?  At that time, enrolled members will be offered a discounted membership rate from Weight Watchers if they choose to continue.

Members who are currently paying for a Weight Watchers membership at a discounted rate will not be impacted.

 

What should I do going forward?  Go365 offers a great coaching program.  Our coaches can assist you with your weight loss goals.  Find our more here (Health Coaching Space link)

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What is happening? A recent update for iOs is causing the beacon check-in function on the Go365 app to malfunction.

 

What does that mean? You may have experienced one of the following:

  • I cannot toggle on the beacon function
  • I cannot check in
  • I do not see the beacon in the “choose a beacon function”

 

Why is this happening? The iOs update now requires that each individual app be given separate permission to use location services.

 

How do I resolve this so my beacon check-ins work?  Follow this path on the iOs settings:

  1. Settings
  2. Privacy
  3. Find Go365
  4. Then select location services to be “Always On”

 

If you don’t change the Go365 app location settings to “Always On”, you will experience one of the errors described above.

 

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What is Happening?  The Go365 website (www.go365.com) and app will be undergoing routine maintenance on Friday Night (Dec 15th) and going into Saturday afternoon.

 

When:  Friday at 10 PM ET through Saturday at 1 PM ET

 

What does that mean?  The site could be unavailable during this time.  Some sections of the site and app, such as the Go365 Mall, may experience errors or will be unavailable while the maintenance is occurring. 

 

When should I try to accessing Go365 again?  To be safe, wait until Saturday evening or Sunday to access Go365.  Once maintenance is complete, the program should work as normal.

Many of you have plans that renew on January 1.  We usually get a lot of questions about what happens when plan years renew.   Below is a post that goes over all the details.  Feel free to add any additional questions in the comments.

 

What Happens When My Plan Year Renews

Go365 "Devices, Apps, and Fitness" Webinar

Date:  Tuesday, November 14, 2017

Starting Time:  11:00 am, Eastern Standard Time

How to registerClick here to register!

 

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Looking for more information on how to earn Go365 Points for being active?  We have a great opportunity for you as our Go365 Education Series will be presenting a webinar geared towards fitness devices and apps.

 

We’ll cover all you need to know to select the device for you and get it connected to Go365.   There will also be an open Question & Answers session for those who may have burning questions about fitness devices in the Go365 program.

 

All you need to do is register at the links provided and log into the webinar site to listen live to our presentation.

 

Go365 Education series provides the knowledge and inspiration for wellness leaders and Go365 Champs. These focused sessions are designed to provide you with the information you need to know and how to use the knowledge to help you and others engage in Go365. Join our Go365 and wellness experts each month for sessions on specific topics you have asked for. Each 30 minute session will contain detailed information, tools and resources, and a live Q&A session to answer the questions you have.

 

The second Tuesday of each Month we will focus on important topics. Share with your wellness team, your Go365 Champs, or anyone who is promoting Go365 and wellness!

 

Register for the “Devices, Apps, and Fitness” Webinar

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What’s Happening?   Users are experiencing issues logging into the Go365 mobile app.  A “login failed” message may appear  or the load screen may continue to cycle without loading anything.

 

Who does it affect? App users on both the Android and Apple versions of the Go365 app.

 

When did this start?  The morning of Monday, November 6.

 

What do I need to do? Nothing at this time.  Our app team is working to resolve the matter.

 

When will it be resolved? Access to the app should be restored shortly.  Please try again later today or tomorrow.

 

In the meantime, you can access Go365 via the website, www.go365.com.

What’s going on?   Garmin workouts may not be transferring to Go365 for some users.

 

Who does it affect?  Garmin users who have their account linked to Go365.

 

When did this start?  Workouts dating back to Oct 4 may not have transferred to Go365.

 

What should I do?   Nothing at this time.  Our team is working with Garmin to resolve the data issues.

 

When will it be fixed?   We are hoping to have this resolved in the next 24-48 hours.

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What:  Amazon Gift Codes are currently out of stock

 

Why:  Higher than normal purchase volumes.

 

When will they be stocked again?   By the end of the day on Tuesday, October 3.

 

We appreciate your patience and understanding while these are being re-stocked.  In the meantime, Target, Macy's, Lowe's, and iTunes are all still in stock and available.

Enhanced Go365 Statement Now Available on the Mobile App

 

The Go365 mobile app now has a new and improved Go365 Statement.  You can still view the statement by tapping on the link on the main dashboard.  You will immediately see that it looks quite different. 

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The statement now includes a calendar.  The dots on the calendar indicate an activity was awarded points on that given day and the category of the activities.

 

You’ll also see circular icons next to each listing that shows what category the activity is from.

 

Wait, there’s more! If you tap a “Daily Workout” listing, you will see all the workout data from a given day.  So, yes, this means that your daily workout calendar is now accessible via the app.  You will be able to confirm that your workouts are transferring and use that information to determine how your daily workout points were awarded.

 

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These enhancements were added to the most recent version of our iPhone app on August 31.  The next Android update will include the changes as well.

Want to support relief efforts for Hurricane Harvey?  Well, Go365 is now offering you the opportunity to donate towards the Red Cross’s relief effort by using your Bucks.  When you go to the Go365 mall, you’ll see the charity tile on the top of the Bucks section.  After you scroll down a bit, you’ll see the American Red Cross listed.  Within that listing, you can donate 1,000 Go365 Bucks.  That amounts to a $10 per donation.

 

 

The Go365 mobile app also has this option in the Go365 mall.

 

 

If you’ve been looking for an impactful way to spend those extra Bucks, this is it.  You can donate to the relief effort throughout the month of September.

 

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What is Happening? Users of the Go365 mobile app for iPhone are receiving an error message when logging in.  This is a known issue and our team has found a resolution.

 

What is the message? It is "Login failed. We are unable to log you in right now. Please try again in a few minutes"

 

What should I do?  To resolve the matter, you will need to update the Go365 mobile app.  You can do this by going to the App Store and clicking on the “Updates” tab.  Once updated, the ability to login will be restored.

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Hurricane Harvey Relief: Humana EAP and Work-Life Services Available to Public in Texas and Louisiana

 

With Hurricane Harvey affecting the coasts of Texas and Louisiana, Humana Inc, Go365’s parent company, is offering its EAP and Work-Life Services to all individuals in the affected areas.  Those wishing to use the services do not need to be Humana members.

In order to receive assistance, individuals should call XXX-XXX-XXXX

The EAP, Employee Assistance Program, provides the following support services:

  • Crisis support and stabilization and referral to their own BH insurance or community resources
  • Work Life
  • Legal
  • Financial
  • CIR Consultations
  • Management Consultations

 

Attached to this post are several documents that might be helpful to those in the affected areas. There are safety and preparation guides as well as more information.

We wish the best to those experiencing Hurricane Harvey.  Be safe and take care.

Nick with Go365

We need your feedback!

Posted by Nick with Go365 Aug 25, 2017

Thanks for using the Go365 Community!   We hope that it has been a helpful and pleasant experience.   Everyone has a different experiences and perspectives regarding their use of this community.  We'd love to learn more about it.

 

Should you have a moment, please check out the survey linked below.  There are 11 very short questions.  Every answer will help us provide a better experience for all users of the Go365 Community.

 

Go365 Community Member Feedback Survey


Thank you for your time!

 

 

- Nick, Go365 Community Manager

- Alicia, Go365 Community Moderator