Skip navigation
1 2 3 Previous Next

Support

97 posts

 

Have questions or encountering issues when attempting to sign in? No worries - we are here to help!

 

Here are a few helpful links that will offer additional guidance. 

 

How to register to Go365 

 

Forgot your Username or Password?  

 

2-Step Verification Process - FAQ's and More  

The holidays can be stressful as you begin to think about gift-giving, decorating and travel, all of which can add up financially. Your Go365 Bucks can be a great resource for offsetting costs. We encourage you to check your Bucks balance and check out the Go365 Mall to help breathe a little easier.

 

Remember, you can see the newest rewards available when you sort by “Newest” online. We continue to add the latest, from new merchandise to the latest compatible devices. Recent additions include Garmin's Forerunner 45 and Forerunner 245 plus Fitbit's Ace 2 and Versa 2. You can even donate your Bucks to a new charity, Fearless 261, a global non-profit that uses running and education to empower women.

 

Don't forget earlier this year we added the Fitbit Inspire (available for 2,500 Bucks through the end of 2019!) and Fitbit accessories were added to the Fitbit Mall Tile in the Discounts category. Even better, Fitbit is offering a reduced price on the majority of their Fitbit items in the Mall through the end of 2019 (1,000 Bucks off the already discounted items)!

 

Happy spending and well wishes this holiday season!

 

 

Humana or Go365 does not endorse any product or equipment available in the Go365 Mall.

What is happening? The Android version for the Go365 Mobile app has been crashing or closing for some users. The Challenges, and beacons check ins may also be affected as well. 

 

What do I need to do? Nothing at this time. Our IT department is working on a resolution and they will implement it as soon as possible. 

 

Thank you all so much for your patience! Updates will be posted to this thread as we have them. 

 

UPDATE:

11/14/19 - Our IT department has discovered the root cause and have currently set a fix to update overnight. 

What happened? Over night, Go365 made some changes to the Activities page on www.go365.com

 

You will now be able to view your recommended activities under their corresponding tab! This will make your activities easier to find by category! 

 

When you select "View Details" under the activity, it will take you to your Recommended Activities tab to get started on your wellness! 

 

 

 

Also added, were direct links to courses and conversations!

 

This will make finding and continuing your courses easier and more efficient when you are looking to start the next part of your course!

 

Be sure that you have the corresponding Recommended Activity set in order to earn Points for your courses and conversations. If the activity was not set or the course or conversation was not recommended, Points will not be awarded. 

 

What is happening? There is a Go365 mobile app update available for iPhone users. If the update is not completed, a "Login Failed" error may be received when attempting to sign in.

 

Who is affected? Apple iPhone users only.

 

What does that mean? If you have an iPhone, and use the Go365 mobile app, you must complete the most recent Go365 mobile app update.

 

What do I need to do? iPhone users must access the App Store > Search Go365 > Update > Open. Completing this process should allow you to sign in as usual. If you cannot locate the update within the App Store, please delete the Go365 mobile app and then reinstall.

 

*Be sure to double check that any connected apps/devices are still connected post update, especially Apple Health.

 

How to connect Apple Health

 

 

 

What is happening? Strava has made some changes on their end that has disconnected Go365 member Strava accounts from Go365.

 

Who is affected? Strava users only.

 

What does that mean? This was a positive change made by Strava in regards to security permissions, but unfortunately it disconnected accounts to force the refresh/acceptance of the new permissions.

 

What do I need to do? In order for Go365 to continue to receive workout data from Strava users, members must reconnect their Strava account to ensure Go365 can continue to have access to their activities. Not reconnecting will halt any data transfer to Go365 from Strava.

 

 

How to connect Strava

 

 

What is happening? There is a current delay for steps and workout data starting from 10/3/19 to present. 

 

Who is affected? All devices and apps are being affected at this time.

 

What does that mean? You may notice a delay in your Daily Workouts awarding from recent dates.

 

What do I need to do? Nothing at this time, our IT department is aware and is currently working on a resolution. All Daily Workout data will be backdated to your account.

 

Updates will be added as they are received.

 

UPDATE 10/10/19: The underlying issue has been resolved. Please allow up to 48 hours for the steps to backdate and the Points to award. 

 

What is happening? You may be seeing a "Login Failed" or "Maintenance" error when logging into your Go365 account.

 

Who is affected? The Go365 Mobile app and www.go365.com as well as MyHumana and www.humana.com 

 

What do I need to do? Nothing at this time, our IT department is aware and is working on a resolution. Please be assured that this is a top priority and it will be resolved as soon as possible.

 

Updates will be added as we have them to keep you informed! 

 

UPDATE 10/1/19: The cause was discovered and has been resolved. The fix continues to process, however, most members will experience no issues moving forward.

 

If you are still experiencing an error after tomorrow, please contact Go365 through the secured chat or ask a question in the Go365 Community! 

Some troubleshooting steps may require you to check if your internet browser is set to auto clear your cookies and internet history. Here are some steps for the different browsers and how to disable that option. 

 

Browsers:

 

For Chrome
1. Open Google Chrome .
2. Click Settings. (In the address bar you can type; chrome://settings
3. Click on "Content Settings
4. Click on “Cookies”
5. Under the "Cookies" section, unselect "Keep local data until I quit my browser"

 

 

For IE
1. Open IE .
2. Click Tools (also shown as a gear)

3. Internet Options
4. Under “General tab”, go to “Browsing history” section and unselect “Delete browsing history on exit”

 

 

For Safari
1. Open Safari
2. Click Preferences (they can click Command+comma)
3. Under “General tab”, go to “Remove history items” section and change it to never.

 

 

For Firefox
1. Open Firefox
2. Click the menu button and choose Options.
3. Select the Privacy & Security panel and go to the History section.
4. In the drop-down menu next to Firefox will, choose Use custom settings for history.

5. Uncheck the box for Clear history when Firefox closes.

 

 

Go365 Mobile app:

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

What is happening? While logging in, you may experience a loading screen, or need to re-verify your device with each login.

 

What is affected? The Go365 Mobile app and Go365 Website.

 

What do I need to do? Nothing at this time, our IT department is aware of the issue and is currently working on a resolution. 

 

ETA? There is currently not an ETA at this time. 

 

Updates will be added to this post as they are available. 

 

9/27/19 UPDATE:

 

If you were experiencing the loading issue after the verification. This issue has been resolved and you will now be able to complete the verification process. 

 

If you are having to re-verify your device each time you login, please be sure that you do not have your browser set to auto clearing and that you are not using the incognito browser. Please check out the post below to disable this option. 

 

How to disable auto clearing of cookies 

 

You may need to clear the cache and cookies on your Go365 Mobile app, follow the steps below for directions. 

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

What is happening? Some members may experience an error, such as TFA Pending Registration, while trying to login or complete the verification process on www.go365.com

 

What is affected? www.go365.com 

 

What do I need to do? Nothing at this time. Our IT department is working on the issue as we speak. Please be assured that they are working on a quick resolution. 

 

What can I do? If you would like to check your Go365 account, please use the Go365 Mobile app for the time being. 

 

Please be assured that this error does not affect your account and you will continue to earn Points and Bucks. Any updates will be added to this post as we have them. 

 

9/11/19 Update: This has been resolved. You may need to follow the process to uninstall the Go365 Mobile app and reinstall. If you are still receiving the error, please Contact Us 

Samsung has fixed their issue with sHealth connecting to all their partners including Humana.

 

Please uninstall/reinstall your Go365 application and reconnect your device to ensure valid sync takes place. 

 

We would need members to download the latest version of Go365 mobile app for iOS.  It's version 4.1.0.

 

For more information, check here:

 

How to connect Samsung Health  

 

What is happening: Steps are being delayed from certain devices starting on 8/30/19. 

 

What devices are affected: Apple Health and Shealth apps and corresponding devices and watches.

 

What do I need to do: Nothing at this time, our IT department is working on a resolution and steps and Points will be backdated. 

 

ETA: There is currently no ETA at this time.

 

Updates will be provided as we have them!

 

Update 9/4/19: Apple Health delay (iOS Users) 9/4/9 - Please be sure that you have the version 4.0.1 of the Go365 Mobile app. 

 

Some important notes: Points can take up to 24-48 hours to fully award. Please be sure that if you had to uninstall and reinstall the Go365 Mobile app that you reconnect Apple Health or Shealth. 

 

How to connect Apple Health  

How to connect Samsung Health  

 

Update 9/6/19: Samsung Health Update 10.21.2019 - The Shealth issue has been resolved. Please be sure that when you reinstall the Go365 Mobile app that you reconnect Shealth and allow all data to be shared. 

Did you know the average plate size is 20 percent larger than it was 50 years ago? And, not surprisingly, when people have larger plates, they eat more calories.  Portion sizes have grown over the years, which can make us eat more without even realizing it. No wonder so many Americans find it hard to manage their weight!

An important key to weight management is to understand portion sizes and watch how much you eat. The good news is that measuring portions doesn’t have to include intricate weighing. You can use your hand or other everyday objects to estimate portion sizes.  Here are some options:

 

Food (1 portion)

Approximate Size

3 oz  Meat/Poultry

Palm of  your hand or a deck of cards

1.5 oz  cheese

3 stacked  dice or your index finger (string cheese)

½ cup  cooked rice, pasta

A handful or  a tennis ball

1 cup  milk/yogurt

One fist or  a baseball

1 cup  vegetables

Baseball  or one fist

1 Tbsp fats  and oils

Poker Chip  

On the go?  Check out this printable wallet-sized portion control guide:  http://connect.humana.com/sites/CSO/hcswb/WellBeing%20Materials/Misc%20Well-Being%20Dimension%20Tools/Health%20Pillar/PocketPortionControlCard.pdf

 

And here are some portion control tips for you:

·         Use a small dinner plate or salad plate

·         Fill half your plate with non-starchy veggies such as carrots, green beans, broccoli, or asparagus

·         Avoid eating out of the package. Instead, opt for a portion size amount in a bowl or plate

·         Split meals at restaurants, or take half home for another meal

 

Try it out!  Measure your portions for two or three days and see what you notice. How do your portions compare? Where might you reduce portion sizes? Discuss your findings with your coach! 

 

Reference

https://medlineplus.gov/ency/patientinstructions/000337.htm

 

As a Go365 member who earns points by checking in at your participating fitness facility, some of the facilities are moving to Beacon Technology. This will change how Go365 verifies your workouts.

 

Below is a list of facilities making the change, and the date that you will need to begin using your Go365 App to connect with the Beacon, for your fitness center check-in.

 

Facility NameFacility will be Beacon only on:
YMCA OF GREATER WAUKESHA COUNTY9/1/19
YMCA CENTRAL KENTUCKY 10/1/19
FRANKFORT KENTUCKY YMCA10/1/19
YMCA SAN ANTONIO11/1/19
HEUSER HEALTH11/1/19
YMCA PABST FARMS12/1/19
YMCA WATERTOWN12/1/19

 

How to use the Beacon:

Follow the directions in the link below to set up your Beacon check in.

 

How Do I use the Beacon Check in? 

 

That’s it! Once your location has enabled the Beacon technology, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours! You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.