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Go365 is starting the first National Step Tournament!



What is it? It is a step challenge in which all Employer Groups with 2 or more Go365 members can compete against each other for the highest team average step count.



The winning teams will get:

  • A donation to their local chapter of Feeding America in their name.
  • Assistance with a press release in regards to the donation.
  • A teardrop award.
  • Bragging rights!



The donations will be as follows:

Feeding America

-2,326 meals donate in each company’s name that advances to Round 2

-6,500 meals donated in each company’s name that advances to Round 3

-Top 3 teams from each division will receive additional donations in their name:

                1st place: 50,000 Meals

                2nd place: 25,000 Meals

                3rd place: 10,000 Meals



Who is eligible? All employer groups having 2 or more eligible members that are active Go365 groups at the time of the tournament, with a Humana/Go365 effective date on or before 07/01/18 and have their principal place of business in US.



Who is not eligible? Groups with only a single employee, employees of Humana Inc. or its subsidiaries or affiliates (unless they are a spouse or eligible dependent of a subscriber on an eligible employer group plan), Medicare and Group Medicare members, Go365 Kids (under 18).



How does it work? The tournament will be completed in three rounds.

Enrollment PeriodTournament DatesUpload Period
Round 17/15-9/99/10-9/239/24-9/27
Round 210/2-10/1210/13-10/2610/27-10/31
Round 311/6-11/1611/17-11/3012/1-12/5



As the rounds complete, a certain number of companies in each division will continue on to the next round in a "knock out" style tournament.


DivisionRound 1 WinnersRound 2 Winners
Overall Winners
Small (2-99)25 per region (100 total)15 TotalTop 3
Medium (100-299)10 per region (40)15 TotalTop 3
Large (300-999)5 per region (20 total)5 TotalTop 3
Jumbo (1000+)  3 per region (12 total)5 TotalTop 3



What do I need to do? There are two main things that you will need to do. Join your Company's team and make sure that you have a compatible device connected to Go365. Your team name will be the name of your Company. You can check out Device and Workout Guide for a complete list of compatible devices with Go365. Once you have a compatible device or app, check out How do I connect a Fitness Device? for instructions.



How do I join?



How to join on the App

  1. Sign into Go365 app and access “Challenges” from menu
  2. Find and tap the “Go365 National Step Tournament” image under active sponsored challenges
  3. Tap “Join or create a team” then search for your Company’s name and follow the prompts to join that team


How to join on the Website

  1. Sign into and click “Check out Challenges” button from the Challenges dashboard tile
  2. Find the “Go365 National Step Tournament” image under active sponsored challenges and view details
  3. Search for your Company's name and click join team and follow prompts



How will I see the leaders? Leaderboards will be updated frequently on the Go365 Community. Once the tournament starts the link will be provided.



More information: There will be a webinar on the Go365 National Step Tournament. Follow to get to the information in our Videos and Webinars section of the Go365 Community. Click here to register.



*Please note there is a natural 24-48 hour delay after syncing your device for the steps to transfer to any challenges.



Any questions? Check out Contact Us for a list of ways to contact Go365.



No purchase necessary. Void where prohibited. Open to active Go365 Employer Groups with 2 or more eligible members (with effective date on or before 7/1/18) and principal place of business in U.S.  Subscriber, spouse, and dependents 18+ may participate. Must have Go365-compatible step-counting device. Dependents under 18, Medicare members, and Group Medicare members not eligible to participate. Employees of Humana and its subsidiaries/affiliates not eligible except as spouse/dependent of eligible non-Humana Group. One team entry per group. Must enroll separately for each of three Rounds, beginning 7/15/18 with final enrollment ending 11/16/18. Total amount donated in winners’ names $100,000; total value of additional prizes $420. Subject to Official Rules.

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What is happening: This summer, we will be phasing out our online secure messaging system.


Who is affected: All Go365 Members.


What should I do: No actions are required. It is important that you print any messages you wish to keep for your records, as you will not be able to view them online once the secure messaging tab is removed.


Ways to submit activities: There will be a new way to submit your Biometric Screening forms to Go365. This will be announced soon with directions on how to submit your Biometric Screening. You will still be able to submit prevention activities by following How to Submit a Preventive Exam? or How to submit a Preventive Exam through the Go365 Mobile app?


How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us for all of the ways to contact Go365 if you have any questions or concerns.


What is happening: The Moves app will no longer be available for use as of 7/31/2018. Moves sent out a notification to all active members advising that the last day to login will be 7/30/2018.


What does this mean: As of 7/31/2018, Moves will no longer be active and you will not be able to login to view your data. Moves will also no longer share data with Go365.


What should I do: Before 7/31/2018, please go to the Device and Workout Guide to view a complete list of compatible devices and free apps. When you are ready to connect a new device, please go to How do I connect a Fitness Device? for assistance with connecting it to Go365.


How do I contact Go365: If you wish to speak with a Go365 representative for assistance setting up a new compatible device, please follow the steps in Contact Us for further assistance.



Today, you will see a new change with the Challenges Point structure.


As a Go365 member, you will receive 50 Points for participating in a Challenge (up to 100 Points each month). That means you will no longer get Points for creating or joining a team or joining a Challenge. What counts as “participation” in a Challenge? As long as you upload data with a Go365-compatible device at least once during a Challenge, you will have verified participation.


These changes have been put in place to improve the Challenge experience. The Point restructuring is to reward people who make an effort to actively engage in the Challenges.



What is happening: There is a current delay with Points being awarded for Daily Workouts. You will see your steps, heart rate or calorie data transfer, however, no Daily Workout Points will be awarded.


Who is affected: This is not limited to a specific device, it is affecting Daily Workouts for all devices.


What do I need to do: Nothing at this time. Please continue to sync your compatible device frequently to avoid missing data. Our IT department is currently working on a resolution as quickly as possible.


Update 6/28/2018: This issue has been resolved. Daily Workout Points and Bucks will be backdated within the next 24-48 hours. You may notice a slightly longer than normal time frame for your Points updating, please be sure to allow 24-48 hours for all Points to be awarded.

We're deeply committed to continually improve your experience with Go365, and one change you'll be seeing is the elimination of the "Personalized Activities" category. Items that previously showed up under Personalized Activities on the Go365 Statement will be moved to more intuitive categories, specifically the following:


  • Activities tied to overarching goals (for example, maternity management program, medication adherence, etc.), Courses, Conversations, and Health Coaching will go under the Recommended Activities category
  • Weekly Logs, New Habits, Daily Moments and Sleep 7+ Hours App activities will be found under the Health Living category
  • Challenge activities will be found under the Fitness category



What happened? Fitbit had scheduled maintenance on their site which caused an outage that affected Go365 from accessing your data.


When did it start? 6/4/2018


What does that mean? You may be seeing your Points delayed and your steps not uploading to Challenges.


What to do? The maintenance is complete but if you see that your steps are not uploading after 6/4/2018, please follow the process to disconnect your Fitbit from your Go365 account and reconnect it. Your steps will be backdated within the next 24-48 hours.


Please note: You will need to allow all data to be shared when you reconnect your device.


6/26/18 Update: Our IT department has discovered the issue and the delay with Fitbit steps has been resolved. Please note: It can take a full 24-48 hours after syncing or reconnecting your device for the steps to transfer to Go365.


Anytime Fitness

Posted by go365admin3 Jun 8, 2018

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What is happening? Go365 is currently working with Anytime Fitness to review our partnership and connection process.


Who is affected? Only members needing to connect a new Anytime Fitness membership to Go365. If you have connected your Anytime Fitness account in the past, you will not be affected.


What does this mean for me? You will not see Anytime Fitness locations on Go365. Please utilize a compatible fitness device or other participating facility in the meantime.


What do I need to do? Watch for updates on, here on the Go365 Community, and by email.


Contact us: For questions, please visit our Support page, use the chat option on, or call the number on the back of your ID card.

For those of you who have been using a Jawbone device to connect with the Go365 app, please be aware that Jawbone is no longer compatible. Jawbone declared bankruptcy and closure in 2017 and for some time continued to provide support for their existing devices. However, Go365 no longer supports Jawbone as the technology is expected to become defunct at some point.


If you're wondering about which fitness device works for you, check out our quick video about this very topic! If you want to read about both the devices AND apps that can be connected to the Go365 app, please check out this grid for your reference.

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What is happening? You may be experiencing an occasional "general validation exception error" when logging into the Go365 Mobile app.


Why is this happening? Technical issues are causing the occasional error with the IOS version of the Go365 Mobile app.


How do I resolve the error? Our IT department is advising to restart your phone instead of removing and reinstalling the Go365 Mobile app.


When will it be fixed? Our Mobile app team is working constantly to find a resolution. Currently there is no time frame on when this issue will be resolved.

Are you looking for a different way to learn everything there is to know about Go365?  In addition to the blogs, documents, and videos already available on the Go365 Community, you can now join us for our member webinars!  Each 30-minute presentation digs into our most popular Go365 topics followed by an open forum to ask all your questions.  The topics include:

  • Syncing Devices
  • The Go365 Mobile App
  • Getting Started with Go365


View a calendar of upcoming webinars and sign-up via links on our brand new Videos and Webinars space.   In addition to information on our webinars, this new space allows you to view all of our Go365 informational videos and past webinar presentations.

We have several webinars coming up in the new four months.   Here’s our upcoming slate:


Get Going With Go365 Webinar (April 18)

Know & Go: Go365 App Webinar (April 18)

Sync up with Go365 Webinar (May 15)

Know & Go: Go365 App Webinar (May 16 - A)

Know & Go: Go365 App Webinar (May 16-B)

Sync up with Go365 Webinar (May 17)


More information about each webinar is available within the events listed above.  Those interested in attending do need to register in advance.  Registration can be done via a link available within each event listing.


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This is just a heads up! The Go365 Challenges feature will undergo a system update starting 10 pm Tuesday, March 20 through 8 am Wednesday, March 21, Eastern Time. During this time, you won't be able to do log into Challenges and you may experience a slight delay with your devices syncing. Thank you for your patience while we work our magic behind the scenes!


What is Happening?    The Go365 challenge system will be undergoing maintenance for enhancements.  While undergoing maintenance, challenges will be unavailable.  Because of this, there will be delays with step/weight data being transferred to challenges.


When is this happening?  The maintenance will occur from 10 PM ET on Thursday March 1 through 8 AM ET on Friday March 2.


Who is affected?  All Go365 users


Just the app or the website too?   Challenges will not be available on the app or website during the maintenance.


What do I need to do?  Nothing at this time.  When the maintenance is complete, challenge data will be pulled.  Challenges should update within 24-48 hours.

The Go365 recently underwent some updates.  We've discovered a couple glitches with the gift code ordering that we wanted to address with you and offer some troubleshooting to avoid the issues.  Here is what is happening:


  • Members are not receiving the gift codes via email.  They are inadvertently being sent to a test email address.
  • Gift codes for Target, Lowe's, Macy's, and Best Buy are subsequently not appearing in order history.


Amazon gift codes, after a short delay, will still appear in order history.  Both issues described above will be corrected on January 19.  We apologize for the inconvenience this may cause. If you already have made an order and aren't able to access your gift codes, please contact customer care via the message center on or by calling customer care via the number on your ID card.


To assure you get the gift codes sent to your email, please follow the below steps.


  1. After you make your selection, go to "View Cart."
  2. Click on "Proceed to Checkout".
  3. On the Checkout page, look to the left to the shipping information.  You'll see an incorrect email address (usually  You'll need to update this to assure those gift codes get to your email
  4. Click on "update shipping and contact information"
  5. Reconfirm your physical address.  Then make sure you put your correct and current email address in the email fields.
  6. Click on "Ship to this address".
  7. Go to Order Summary on the right.   Click to agree to the Terms and Conditions.  Then, "Place Order".
  8. You should receive the gift codes in your email shortly thereafter.
  9. If you still don't receive the gift codes via email, please reach out to customer care via the message center on or by calling the number on your ID card.



What is Happening? Many users are unable to access their e-codes from their Mall Order History.  Amazon redemption codes are not properly appearing in the order history and therefore can’t be redeemed.  The link to the Target gift codes is also not appearing for many users.  Therefore, those users can’t enter the challenge key to access their e-codes.


What should I do? Nothing at this time.  Check back on Wednesday.  Our team is aware of the issue and is working on it.


When will this be resolved? Hopefully in the next 24-48 hours. We apologize for the inconvenience.