The Go365 program (and HumanaVitality before it) requires that workouts be verified. Step trackers verify workouts by sensing and recording movement. Heart rate monitors have a sensor that can count heartbeats. Calorie counting watches/wearables use GPS to determine movement and calculate calories burned based on your weight. In the case of Runkeeper, qualified workouts are to be recorded by using the phone’s GPS.
Runkeeper workouts that aren’t verified via the phone’s GPS are not qualified for Points in the Go365 program. That means you would need to record a workout outside in order to have the GPS record and verify the workout. Manually logged and tracked workouts are not eligible for Points.
We understand that many individuals were inadvertently receiving Points for manually tracked Runkeeper workouts. This glitch in our workout system was corrected in early February. As of then, individuals who are manually logging workouts in Runkeeper will not receive points.
The rules of workouts have not changed. Our intent has always been to accept verified data for workouts. We apologize for any confusion caused by the glitch that was awarding points. If your workouts are being affected by this system fix, please consider trying another compatible fitness device.