What is happening: An error message displays when HumanaGear pedometers are plugged in for an upload.
What is the error message? It should look something like this: 'Looks like we don't have right fit'
What devices are affected? The HumanaGear g1.0 and g2.0 devices
What else might happen: You won’t see the last 30 days of steps when the device is plugged in.
What now? No worries, the steps are still being uploaded behind the scenes and should update every day overnight on your workout calendar. Because of this, it could take an extra day or two for Points to be awarded.
The issue should be resolved shortly
What if I really REALLY need my steps updated? You could do a manual workaround. Go to the daily workout calendar on your Go365 dashboard. Then click the button to sync your device (it only works for G1/2). Then refresh your browser or log out of go365/log back in.