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What is happening:  An error message displays when HumanaGear pedometers are plugged in for an upload.

 

What is the error message? It should look something like this: 'Looks like we don't have right fit'

 

What devices are affected? The HumanaGear g1.0 and g2.0 devices

 

What else might happen:  You won’t see the last 30 days of steps when the device is plugged in.

 

What now?  No worries, the steps are still being uploaded behind the scenes and should update every day overnight on your workout calendar.  Because of this, it could take an extra day or two for Points to be awarded.

 

The issue should be resolved shortly

 

What if I really REALLY need my steps updated? You could do a manual workaround.   Go to the daily workout calendar on your Go365 dashboard.  Then click the button to sync your device (it only works for G1/2).  Then refresh your browser or log out of go365/log back in.

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What is happening? Steps from the weekend are not all updating on step challenge leader boards.

 

What are the affected dates?   Any workouts uploaded from this weekend through today (April 15-17).   Please not that steps prior to Saturday could also be delayed if they weren’t uploaded until this weekend.

 

Who is affected?  Members engaging in step challenges (sponsored or community created)

 

What should you do? Nothing at this time.  Our team is aware and working to resolve. Everything should update in the next 24-48 hours.

What is happening? Go365 app users on the iPhone are experiencing the app crashing upon login.

 

Why is this happening? The latest Apple iOs update made some changes that the Go365 app is not yet fully compatible with.  This is causing the Go365 app to crash because it isn’t able to read all of the HealthKit data.

 

Who is it affecting? Any users of iPhones running the latest iOs (10 and above) versions AND are sharing sleep data from HealthKit.

 

What should I do if this is affecting me? The Go365 app will be updated next week to account for the iOs changes.  You can wait for the update or you can change some settings in HealthKit.  You’ll need to disable sleep from being transferred to Go365.  Here’s how to do that:

 

  • Open the Apple HealthKit app
  • Go to Sources
  • Select Go365
  • Flip the switch next to Sleep Analysis

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Here are a handful of steps to follow to reset your password for your Go365 web account.  In order to do so, you will need to know your Go365 username.

 

 

 

 

 

 

 

 

  • From the Go365 homepage, select Sign in.

 

 

 

 

 

 

 

      

 

  • Select the Forgot Password Link.

 

 

 

 

 

 

To change your Password, please complete one of the following.

 

 

Select "Send me a link" to have a link sent to your email address. Follow the link in your email to reset your password.

 

 

Fill out your information and include the following

  • Member ID or Social Security number
  • Date of birth
  • Current zip code on file

 

 

 

When your information has been verified, you will see the following screen. 

Please be sure to follow the requirements below and that both password boxes match. 

 

• Password is case sensitive
• Must be a minimum of 8 to 15 characters
• Must have at least 1 number and 1 letter
• No spaces or special characters other than # * $ or @
• Cannot reuse current password or previous three passwords, including changes in case (Ex: Password1 to password1)
Username and password cannot be the same

 

 

 

Forgot your username? Follow the steps below to retrieve your username!

 

 

 

 

 

  • Select the Forgot username link

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Fill our your personal information to verify your account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • If all of the information is correct, select I verify

 

 

 

 

 

 

 

 

 

 

 

 

  • You will be presented with your username. You can then proceed to reset your password or return to Go365 to sign in

 

 

 

 

 

 

 

If you have any questions or need assistance, please follow Contact Us for more information.