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What is happening? Steps from Apple Health workouts may not be transferring over to Go365 (even when the Go365 app is logged into daily).

 

Who is it affecting? Some Apple Health users.  The issue could affect those using the Apple Watch or those using their phone to record steps.

 

What dates are affected? Step-based workouts uploaded since May 24 2017 could be affected.

 

What should I do? Here are some steps to resolve the matter and get your steps back on track:

 

  1. Delete the Go365 mobile app currently installed on your phone
  2. Re-install the Go365 app from the App Store
  3. Log into the Go365 app
  4. Re-connect the app to Apple Health:

 

  • Go into your profile by tapping the profile icon in the top left corner

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  • Then tap “App & device connections”

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  • Find Apple Health on the list and tap it to complete the connection

 

Following the instructions above will allow for the most recent version of the Go365 to re-establish its connection with your phone's Apple Health data.  Steps will transfer over each time you sign into the Go365 app.  Please allow up to 24 hours for everything to update after your initial login after the re-installation. 

What is happening?   Athletic events self-submitted online or through the mobile app are not awarding Points.  Regardless of the file type submitted as proof, self-submission triggers an error that says "Form Submission Failed."

 

Who does this affect? All Go365 members who are self-submitting athletic events

 

What is the ETA for resolution?  IT is working to resolve the issue.  The issue is expected to be resolved by 5/24.

 

What should I do? To receive Points for your submission, you can either wait until the issue has been resolved and resubmit your athletic event.  Otherwise, you can submit it through the Communication Center on Go365.com to be entered manually by a representative.  We apologize for the inconvenience.

 

What is happening?   Workouts from Polar devices are not transferring to Go365.

 

 

How long as this been happening?   Since the beginning of April 1, 2017

 

 

Who does this affect? All Go365 members who are uploading workouts via Polar

 

 

Why is this happening?  There have been some changes in the Polar data stream that aren’t allowing all the data to get to Go365 like it normally does.

 

 

What is the ETA for resolution?  As much as I would like to give a solid estimate for resolution, we don’t currently have one.  We are actively working with Polar to get this working again.  IT work can be unpredictable, so we want you to know it could be a a few weeks before we get this resolved.

 

 

What should I do? You don’t need to do anything at this time.  We are going to do everything we can to try to get the missing data reposted to your account.  However, if you have an urgent need for your workouts to be posted, please contact the Message Center on the Go365 dashboard.  When doing so, please provide documentation from polar regarding your missing workouts.  We suggest that you have several days/weeks in one file.

 

 

We apologize for the inconvenience of this workout delay.  We will continue to work with Polar to get everything back to full speed.

 

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UPDATE!   This issue has been resolved.  More here:

Polar Workouts Transfer Issue Resolved