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What is happening?  Samsung Health data (steps/sleep) is not transferring to Go365.  Therefore workouts and sleep activities are not being credited Points.

 

Who is it affecting?  A subsection of Samsung Health users.  Not all users are affected, but many are.

 

What should I do?  Nothing at this time.  Our app team is aware of the problem and is working to resolve it shortly.  If you are affected, hang tight.  We'll get this resolved for you.


We'll post updates to this post when we have it.

 

Update 6/26/17:  

 

The issues with Samsung Health (S-Health) have been resolved by our Go365 App Team.  In order to assure your steps transfer from S-Health, you'll need to download the newest version of the Go365 App.

 

Here's what you'll need to do to get your steps transferring from S-Health:

  • Delete GO365 app
  • Download GO365 app again
  • Reconnect S-Health(enable the categories in Samsung Health while connecting)
  • Logout and Login to Go365 App again

 

Please allow about 24 hours after your login for the recent steps to load to your workout calendar and Points Statement.   Backlogged workouts should be updating in the next day or two as well.