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The Go365 recently underwent some updates.  We've discovered a couple glitches with the gift code ordering that we wanted to address with you and offer some troubleshooting to avoid the issues.  Here is what is happening:

 

  • Members are not receiving the gift codes via email.  They are inadvertently being sent to a test email address.
  • Gift codes for Target, Lowe's, Macy's, and Best Buy are subsequently not appearing in order history.

 

Amazon gift codes, after a short delay, will still appear in order history.  Both issues described above will be corrected on January 19.  We apologize for the inconvenience this may cause. If you already have made an order and aren't able to access your gift codes, please contact customer care via the message center on go365.com or by calling customer care via the number on your ID card.

 

To assure you get the gift codes sent to your email, please follow the below steps.

 

  1. After you make your selection, go to "View Cart."
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  2. Click on "Proceed to Checkout".
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  3. On the Checkout page, look to the left to the shipping information.  You'll see an incorrect email address (usually test@humana.com).  You'll need to update this to assure those gift codes get to your email
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  4. Click on "update shipping and contact information"
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  5. Reconfirm your physical address.  Then make sure you put your correct and current email address in the email fields.
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  6. Click on "Ship to this address".
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  7. Go to Order Summary on the right.   Click to agree to the Terms and Conditions.  Then, "Place Order".
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  8. You should receive the gift codes in your email shortly thereafter.
  9. If you still don't receive the gift codes via email, please reach out to customer care via the message center on go365.com or by calling the number on your ID card.

 

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What is Happening? Many users are unable to access their e-codes from their Mall Order History.  Amazon redemption codes are not properly appearing in the order history and therefore can’t be redeemed.  The link to the Target gift codes is also not appearing for many users.  Therefore, those users can’t enter the challenge key to access their e-codes.

 

What should I do? Nothing at this time.  Check back on Wednesday.  Our team is aware of the issue and is working on it.

 

When will this be resolved? Hopefully in the next 24-48 hours. We apologize for the inconvenience.

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What is happening? As of 1/1/18, the partnership between Weight Watchers and Humana will no longer be in place.

 

What does this mean? Some members, based on their details, had access to the Weight Watchers program in a subsidized capacity (the first 6 months for free).  As of 1/1/18, our plans will no longer offer the subsidy our members.

 

What if I am in the middle of my six month free subsidy?   For those currently enroll in their 6 month free subsidy, Go365/Humana will continue to provide Weight Watchers membership access to actively engaged members until the 6 month free subsidy ends or until the program terms at the plan term date (whichever occurs first).  The program will not be available for renewal.  New member registrations will not be accepted after 12-31-17.

 

What happens after the 6 months?  At that time, enrolled members will be offered a discounted membership rate from Weight Watchers if they choose to continue.

Members who are currently paying for a Weight Watchers membership at a discounted rate will not be impacted.

 

What should I do going forward?  Go365 offers a great coaching program.  Our coaches can assist you with your weight loss goals.  Find our more here (Health Coaching Space link)