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What is happening: There is a current delay with Points being awarded for Daily Workouts. You will see your steps, heart rate or calorie data transfer, however, no Daily Workout Points will be awarded.

 

Who is affected: This is not limited to a specific device, it is affecting Daily Workouts for all devices.

 

What do I need to do: Nothing at this time. Please continue to sync your compatible device frequently to avoid missing data. Our IT department is currently working on a resolution as quickly as possible.

 

Update 6/28/2018: This issue has been resolved. Daily Workout Points and Bucks will be backdated within the next 24-48 hours. You may notice a slightly longer than normal time frame for your Points updating, please be sure to allow 24-48 hours for all Points to be awarded.

We're deeply committed to continually improve your experience with Go365, and one change you'll be seeing is the elimination of the "Personalized Activities" category. Items that previously showed up under Personalized Activities on the Go365 Statement will be moved to more intuitive categories, specifically the following:

 

  • Activities tied to overarching goals (for example, maternity management program, medication adherence, etc.), Courses, Conversations, and Health Coaching will go under the Recommended Activities category
  • Weekly Logs, New Habits, Daily Moments and Sleep 7+ Hours App activities will be found under the Health Living category
  • Challenge activities will be found under the Fitness category

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What happened? Fitbit had scheduled maintenance on their site which caused an outage that affected Go365 from accessing your data.

 

When did it start? 6/4/2018

 

What does that mean? You may be seeing your Points delayed and your steps not uploading to Challenges.

 

What to do? The maintenance is complete but if you see that your steps are not uploading after 6/4/2018, please follow the process to disconnect your Fitbit from your Go365 account and reconnect it. Your steps will be backdated within the next 24-48 hours.

 

Please note: You will need to allow all data to be shared when you reconnect your device.

 

6/26/18 Update: Our IT department has discovered the issue and the delay with Fitbit steps has been resolved. Please note: It can take a full 24-48 hours after syncing or reconnecting your device for the steps to transfer to Go365.

go365admin3

Anytime Fitness

Posted by go365admin3 Jun 8, 2018

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What is happening? Go365 is currently working with Anytime Fitness to review our partnership and connection process.

 

Who is affected? Only members needing to connect a new Anytime Fitness membership to Go365. If you have connected your Anytime Fitness account in the past, you will not be affected.

 

What does this mean for me? You will not see Anytime Fitness locations on Go365. Please utilize a compatible fitness device or other participating facility in the meantime.

 

What do I need to do? Watch for updates on Go365.com, here on the Go365 Community, and by email.

 

Contact us: For questions, please visit our Support page, use the chat option on Go365.com, or call the number on the back of your ID card.

For those of you who have been using a Jawbone device to connect with the Go365 app, please be aware that Jawbone is no longer compatible. Jawbone declared bankruptcy and closure in 2017 and for some time continued to provide support for their existing devices. However, Go365 no longer supports Jawbone as the technology is expected to become defunct at some point.

 

If you're wondering about which fitness device works for you, check out our quick video about this very topic! If you want to read about both the devices AND apps that can be connected to the Go365 app, please check out this grid for your reference.