Fitbit Maintenance causing a delay in data being shared

Blog Post created by go365admin3 on Jun 11, 2018



What happened? Fitbit had scheduled maintenance on their site which caused an outage that affected Go365 from accessing your data.


When did it start? 6/4/2018


What does that mean? You may be seeing your Points delayed and your steps not uploading to Challenges.


What to do? The maintenance is complete but if you see that your steps are not uploading after 6/4/2018, please follow the process to disconnect your Fitbit from your Go365 account and reconnect it. Your steps will be backdated within the next 24-48 hours.


Please note: You will need to allow all data to be shared when you reconnect your device.


6/26/18 Update: Our IT department has discovered the issue and the delay with Fitbit steps has been resolved. Please note: It can take a full 24-48 hours after syncing or reconnecting your device for the steps to transfer to Go365.