Delay in Points Awarding for Daily Workouts - Resolved

Blog Post created by go365admin3 on Jun 26, 2018



What is happening: There is a current delay with Points being awarded for Daily Workouts. You will see your steps, heart rate or calorie data transfer, however, no Daily Workout Points will be awarded.


Who is affected: This is not limited to a specific device, it is affecting Daily Workouts for all devices.


What do I need to do: Nothing at this time. Please continue to sync your compatible device frequently to avoid missing data. Our IT department is currently working on a resolution as quickly as possible.


Update 6/28/2018: This issue has been resolved. Daily Workout Points and Bucks will be backdated within the next 24-48 hours. You may notice a slightly longer than normal time frame for your Points updating, please be sure to allow 24-48 hours for all Points to be awarded.