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What is happening? When creating or joining a Private Challenge on the Go365 Mobile app, the invitation link from a friend to join a challenge does not work.


How does this affect me? You will not be able to join private challenges.


What do I need to do? Nothing at this time. Our IT department is aware and they are currently working on this issue as a high priority. No tickets or reports are required. This does not affect your ability to join other Community or Sponsored Challenges.


ETA: Our IT department is testing a fix as a high priority. There currently is not a scheduled release at this time, however they are hopeful it will be fixed within a week.


*As updates are provided, they will be added to this post. 

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What is happening: We are phasing out our  secure messaging system. You may have used this to send Go365 a message about your account or submit an activity.


Who is affected: All Go365 Members.


What should I do: No actions are required. We encourage you to print any messages you wish to keep for your records, as you will not be able to view them  once the Secure Messaging tab is removed.


Ways to submit activities: From now on, you can upload your forms directly on the Activity Detail pages at There is a new process to submit your Biometric Screenings to Go365. Follow How to submit a Biometric Screening for directions. You will still be able to submit prevention activities by following How to Submit a Preventive Exam? or How to submit a Preventive Exam through the Go365 Mobile app?


How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us for all of the ways to contact Go365 if you have any questions or concerns.

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What is happening? Go365 Application will be unavailable due to a scheduled update. You will not be able to login.


How does this affect me? Members will not be able to access Go365 Application both web and mobile.


When will this happen?

Start:  8/17/2018 10:00:00 PM ET

End:    8/18/2018 12:00:00 AM ET


What do I need to do? Nothing at this time, it will be resolved once the update is complete.


If you need to contact Go365 please follow Contact Us for more information.

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As a Go365 member who earns Points by checking in at Anytime Fitness, this is to inform you that as of August 17 your preferred Anytime Fitness location will move to Beacon technology, changing how Go365 will verify your Anytime Fitness workouts and award Points. 


Action Required:

1. Download Go365 App

2. Go to the menu on the App and tap "Account & Settings"

3. Choose "Beacon" setting and make sure it's turned on

How Do I use the Beacon Check in?


Keep in mind that location services and Bluetooth must be on to wirelessly check in and get rewarded. You must also have a valid data connection to your smartphone carrier’s internet connection or available Wi-Fi connection.


That’s it!  Once your location has enabled the Beacon technology on August 17, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours!  You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.


However, not all locations will have Beacon technology.


Not to worry! Go365 offers more ways to earn up to 50 daily fitness points:

1. Use a compatible, connected fitness device such as a pedometer, fitness tracker (wearable devices or apps on your smartphone) or heart rate monitor. Use Device and Workout Guide to view a complete list.

2. Choose another participating fitness facility from our network of 30,000 nationwide locations

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What is happening? An error occurs while trying to log into the Go365 Community.


Why is this happening? There were updates over the weekend that caused a disconnect in the Go365 Community.


How does this affect me? You will be unable to login or post any content or questions.


What do I need to do? Nothing at this time. You will still be able to browse the posts and the information in the Go365 Community for any questions you may have.


When will it be fixed? Our IT department is working on a resolution. There is no time frame available at this time and any updates will be posted on this thread.


If you have an escalated issue, please follow the other forms of contact in Contact Us


8/14/2018 - UPDATE - Issue is resolved, you will be able to login as usual. Thank you for your patience!



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We are looking to expand our member involvement within our Go365 Community and would like your participation!



This would include:

Taking part in a welcome call with our Community Manager

Participating in training modules

Displaying positivity and excitement around the Go365 Program

Provide us feedback and insight on practices, product information, ect.

Directing others to helpful information

Generate positive responses to other member's posts

Help us grow our member’s knowledge base


What’s in it for you?

  • Helping others achieve their goals
  • Go365 Swag and items


Are you interested? If so, leave a comment below! We will reach out to you through a personal message with more information.


I am looking forward to working with you!



Your Community Manager - Marie

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Starting next month, 10 eligible members will win a consultation with an Amazon smart home services expert, Amazon smart home products, services and installation not to exceed a $10,000 value, plus $5,000 to assist with tax expenses by entering the “Go365 Be Smart, Get Healthier Contest.”


How do I enter?


Starting August 20, log into (you won’t be able to enter via the Go365 mobile App). Click on the “Be Smart, Get Healthier” tile on your Dashboard to enter. Then you will be prompted to complete an official entry form and short essay, explaining how smart home technology can help you in your journey to get and stay healthier (maximum of 250 words). Essay submission will end on September 28, 2018.


How are winners picked?


Entries will be judged through three rounds: by the contest administrator, by  voting, and by a panel of Go365 judges. After the contest administrator selects 20 semi-finalists, Go365 members like you will be able to vote for their favorite essay  at between November 5 and November 18. Then, in the third and final round, finalists’ entries will be evaluated by a panel of judges. The ten (10) Finalists with the highest scores after all three Rounds will be deemed potential Grand Prize Winners.


The winners will be announced in January 2019.


What are the prizes?


The Grand Prize will go to 10 winners, and the prize will include:


  • Consultation with a smart home services expert to determine which products and services to select
  • Amazon smart home services, products, and installation
  • $5,000 check to assist with tax expenses
  • Approximate retail value (ARV) up to $15,000


In addition, there will be a promotional sweepstakes throughout the  voting round. A daily random drawing will award one prize. Those 14 sweepstakes winners will get:

  • Choice of one (1) item from the following list: Two (2) Amazon Echo Dot™ devices; Philips® Hue™ White Smart Bulb Starter Kit; Amazon Cloud Cam™; Echo Spot™; Amazon Fire® Tablet HD
  • ARV ranging $99.99 to $149.99


You can find all contest and sweepstakes rules in the Official Rules.




NO PURCHASE NECESSARY TO ENTER OR WIN; VOID WHERE PROHIBITED. This is not a game of chance. Open to anyone who is a resident of and physically located in the fifty (50) United States (includes District of Columbia), entrant must be 18 years of age or older and of the age of majority in their state of residence, and a Go365 member at time of entry. MA/MAPD (Medicare Advantage/Medicare Advantage with Prescription Drug coverage) members and Group Medicare (via Humana Medicare Employer Plan) members are NOT eligible to enter or win. Employees of Go365, LLC, employees of Humana Inc. assigned to Go365, and employees of GMR Marketing LLC are NOT eligible to enter/ win; nor are the immediate family members (parent, spouse, child, sibling) of such employees or the immediate household of such employees, whether or not related. Enter 12:01 a.m. CT on 8/20/18 to 11:59 p.m. CT on 9/28/18. Voting between 11/5/18 and 11/18/18. Limit 1 entry per Go365 Member. For entry details and official rules, click <<here>>. Sponsored by Go365, LLC, 550 W. Adams Street, Chicago, Illinois 60661. Amazon is not a sponsor or co-sponsor of the Contest.