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What is happening? Points are awarding correctly for the CPR and First Aid Activities, however, we are noticing that it may not be showing accurately on the member's Go365 Statement.

 

Who is affected? This is not a wide spread issue, not all members are affected.

 

What do I need to do? Nothing at this time, our IT department is aware of the situation and are currently working on a fix.

 

ETA? There is currently no ETA at this time. All updates will be added to this post as they are made available.

 

Please note: Points are awarded correctly on your account, they just may not be showing accurately on your Go365 Statement.

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What is happening? We've made some changes to the Message Center. This page will now only be used to store notifications.

 

 

Who is affected? All Go365 Members.

 

 

What does this mean? If you used secure messaging as a way to submit activity forms in the past, going forward you will need to upload them from the Activity Page on www.go365.com.

 

 

Ways to submit activities: From now on, you can upload your forms directly on the Activity Detail pages at www.go365.com. There is a new process to submit your Biometric Screenings to Go365. Follow How to submit a Biometric Screening for directions. You will still be able to submit prevention activities by following How to Submit a Preventive Exam?  or How to submit a Preventive Exam through the Go365 Mobile app?

 

 

Is there anything that I need to do? No actions are required. We encourage you to print any messages you wish to keep for your records, as you will not be able to view them  once the Secure Messaging tab is removed.

 

 

How do I contact Go365: You will still be able to reach Go365 at any time. Check out Contact Us  for all of the ways to contact Go365 if you have any questions or concerns.

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What is happening? There is an unable to join an employer created challenge due to “team full” error through the Go365 Mobile app.

 

Who is affected? All members trying to Join a Challenge through the Go365 Mobile app.

 

What do I need to do? Nothing at this time. Our IT department is aware of the issue and the fix is being escalated.

 

How can I Join my Challenge? You are able to join any and all challenges through a web browser at www.go365.com.

 

When will this be resolved? Our IT department has a fix in place and it will be escalated and resolved shortly. Any updates will be added to this post.

 

UPDATE** Issue is now resolved