go365admin3

Daily Workout Delay Update - 3.26.19 *Updated 4.2.19*

Blog Post created by go365admin3 on Mar 26, 2019

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What is happening: Some members may be noticing a delay in Daily Workout Points being awarded.

 

Who is affected: Devices have included Apple Health, Shealth and Beacon Check-Ins.

 

What do I need to do: Nothing at this time, our IT department is working on a fix. We will let you know if any further actions are required.

 

When will this be resolved: Our IT department is currently working on a resolution as a high priority. There is currently no ETA at this time. Any updates will be added to this post as they are received.

 

Please know that we will continue to keep you updated on any further actions needed. Thank you so much for your patience at this time.

 

3/29/19 UPDATE: Resolution is expected for early next week. As long as your device was connected previously, you can expect the following:

  • Steps will be backdated
  • Points will be awarded within 24-48 hours
  • Steps will filter to all challenges within 48-72 hours

 

4/2/19 UPDATE: Our IT department as implemented a fix early this morning. With the information backdating, it can take up to 72 hours for the process to be complete and your Points to award.

 

If you do not see your steps in 72 hours: please complete the following to refresh the connection. :

  • Uninstall your Go365 Mobile app
  • Restart your phone
  • Reinstall the Go365 Mobile app
  • Reconnect Apple Health or Shealth

 

Please note: After uninstalling and reinstalling, you may need to follow the new verification process. Please check out 2-Step Verification Process - FAQ's and More if you are having troubles.

 

Thank you so much for your continued patience!

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