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Some troubleshooting steps may require you to check if your internet browser is set to auto clear your cookies and internet history. Here are some steps for the different browsers and how to disable that option. 

 

Browsers:

 

For Chrome
1. Open Google Chrome .
2. Click Settings. (In the address bar you can type; chrome://settings
3. Click on "Content Settings
4. Click on “Cookies”
5. Under the "Cookies" section, unselect "Keep local data until I quit my browser"

 

 

For IE
1. Open IE .
2. Click Tools (also shown as a gear)

3. Internet Options
4. Under “General tab”, go to “Browsing history” section and unselect “Delete browsing history on exit”

 

 

For Safari
1. Open Safari
2. Click Preferences (they can click Command+comma)
3. Under “General tab”, go to “Remove history items” section and change it to never.

 

 

For Firefox
1. Open Firefox
2. Click the menu button and choose Options.
3. Select the Privacy & Security panel and go to the History section.
4. In the drop-down menu next to Firefox will, choose Use custom settings for history.

5. Uncheck the box for Clear history when Firefox closes.

 

 

Go365 Mobile app:

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

What is happening? While logging in, you may experience a loading screen, or need to re-verify your device with each login.

 

What is affected? The Go365 Mobile app and Go365 Website.

 

What do I need to do? Nothing at this time, our IT department is aware of the issue and is currently working on a resolution. 

 

ETA? There is currently not an ETA at this time. 

 

Updates will be added to this post as they are available. 

 

9/27/19 UPDATE:

 

If you were experiencing the loading issue after the verification. This issue has been resolved and you will now be able to complete the verification process. 

 

If you are having to re-verify your device each time you login, please be sure that you do not have your browser set to auto clearing and that you are not using the incognito browser. Please check out the post below to disable this option. 

 

How to disable auto clearing of cookies 

 

You may need to clear the cache and cookies on your Go365 Mobile app, follow the steps below for directions. 

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

What is happening? Some members may experience an error, such as TFA Pending Registration, while trying to login or complete the verification process on www.go365.com

 

What is affected? www.go365.com 

 

What do I need to do? Nothing at this time. Our IT department is working on the issue as we speak. Please be assured that they are working on a quick resolution. 

 

What can I do? If you would like to check your Go365 account, please use the Go365 Mobile app for the time being. 

 

Please be assured that this error does not affect your account and you will continue to earn Points and Bucks. Any updates will be added to this post as we have them. 

 

9/11/19 Update: This has been resolved. You may need to follow the process to uninstall the Go365 Mobile app and reinstall. If you are still receiving the error, please Contact Us 

Samsung has fixed their issue with sHealth connecting to all their partners including Humana.

 

Please uninstall/reinstall your Go365 application and reconnect your device to ensure valid sync takes place. 

 

We would need members to download the latest version of Go365 mobile app for iOS.  It's version 4.1.0.

 

For more information, check here:

 

How to connect Samsung Health  

 

What is happening: Steps are being delayed from certain devices starting on 8/30/19. 

 

What devices are affected: Apple Health and Shealth apps and corresponding devices and watches.

 

What do I need to do: Nothing at this time, our IT department is working on a resolution and steps and Points will be backdated. 

 

ETA: There is currently no ETA at this time.

 

Updates will be provided as we have them!

 

Update 9/4/19: Apple Health delay (iOS Users) 9/4/9 - Please be sure that you have the version 4.0.1 of the Go365 Mobile app. 

 

Some important notes: Points can take up to 24-48 hours to fully award. Please be sure that if you had to uninstall and reinstall the Go365 Mobile app that you reconnect Apple Health or Shealth. 

 

How to connect Apple Health  

How to connect Samsung Health  

 

Update 9/6/19: Samsung Health Update 10.21.2019 - The Shealth issue has been resolved. Please be sure that when you reinstall the Go365 Mobile app that you reconnect Shealth and allow all data to be shared.