What is happening: Steps are being delayed from certain devices starting on 8/30/19.
What devices are affected: Apple Health and Shealth apps and corresponding devices and watches.
What do I need to do: Nothing at this time, our IT department is working on a resolution and steps and Points will be backdated.
ETA: There is currently no ETA at this time.
Updates will be provided as we have them!
Update 9/4/19: Apple Health delay (iOS Users) 9/4/9 - Please be sure that you have the version 4.0.1 of the Go365 Mobile app.
Some important notes: Points can take up to 24-48 hours to fully award. Please be sure that if you had to uninstall and reinstall the Go365 Mobile app that you reconnect Apple Health or Shealth.
Update 9/6/19: Samsung Health Update 9.6.19 - The Shealth issue has been resolved. Please be sure that when you reinstall the Go365 Mobile app that you reconnect Shealth and allow all data to be shared.