go365admin3

Current Login Issues - 2-Step Verification - 9/27/19

Blog Post created by go365admin3 on Sep 26, 2019

What is happening? While logging in, you may experience a loading screen, or need to re-verify your device with each login.

 

What is affected? The Go365 Mobile app and Go365 Website.

 

What do I need to do? Nothing at this time, our IT department is aware of the issue and is currently working on a resolution. 

 

ETA? There is currently not an ETA at this time. 

 

Updates will be added to this post as they are available. 

 

9/27/19 UPDATE:

 

If you were experiencing the loading issue after the verification. This issue has been resolved and you will now be able to complete the verification process. 

 

If you are having to re-verify your device each time you login, please be sure that you do not have your browser set to auto clearing and that you are not using the incognito browser. Please check out the post below to disable this option. 

 

How to disable auto clearing of cookies 

 

You may need to clear the cache and cookies on your Go365 Mobile app, follow the steps below for directions. 

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

Outcomes