Login Error - Go365 Mobile app and Website - Updated 10/1/19

Blog Post created by go365admin3 on Oct 1, 2019


What is happening? You may be seeing a "Login Failed" or "Maintenance" error when logging into your Go365 account.


Who is affected? The Go365 Mobile app and www.go365.com as well as MyHumana and www.humana.com 


What do I need to do? Nothing at this time, our IT department is aware and is working on a resolution. Please be assured that this is a top priority and it will be resolved as soon as possible.


Updates will be added as we have them to keep you informed! 


UPDATE 10/1/19: The cause was discovered and has been resolved. The fix continues to process, however, most members will experience no issues moving forward.


If you are still experiencing an error after tomorrow, please contact Go365 through the secured chat or ask a question in the Go365 Community!