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13 Posts authored by: go365admin3

Good afternoon!

 

At Go365, we are always working to improve our member experience. For this reason, the Go365 Mall will be temporarily unavailable for a short period of time. This will occur on May 20th from 10pm -1am EST. 

 

Thank you all for your continued patience! 

 

Keep up the great work! 

What is happening? There is maintenance scheduled in order to update the Go365 servers. 

 

What will be effected? The Go365 Mall will be unavailable as well as intermittent outages throughout the maintenance period on www.go365.com and the Go365 Mobile app. 

 

When is this happening? 5.7.20 - 5.8.20 between the hours of 12:00 AM-6:00 AM EST

 

What do I need to do? Nothing at this time, the updates are scheduled and are not a result of anything on your account.

 

Thank you all for your continued patience! 

 

Good morning!

 

We are currently experiencing an outage with our Community site. This may impact the appearance in layout and the inability to login. Our IT teams are diligently working on a resolution.

 

We apologize for any inconvenience this may cause. 

 

 

Are you looking to expand your knowledge and help out fellow members with the Go365 Program? Becoming a Go365 Community Advocate might be for you! 

 

 

What is a Go365 Community Advocate?

 

As a Go365 Community Advocate, you would help in building a positive member to member experience, as well as assist with directing others to helpful information and participate in activities to earn rewards!

 

What is needed to become a Go365 Advocate?

 

  • Complete tasks and training within the Go365 Community to earn badges and level up
  • Assist in directing others to helpful information
  • Participation in group discussions
  • Provide feedback, from yourself and others, on practices, product information ect.
  • Experience with the Go365 Program
  • Ability to provide motivation and positive engagement with others through likes and comments

 

What can you expect as a Go365 Community Advocate?

 

  • Access to helpful links and information
  • Additional training opportunities
  • Firsthand knowledge of known issues and updates
  • Direct access to our Go365 Admins and Moderators
  • Rewards and prizes 

 

How to apply?


Leave a comment below indicating your interest and you will be contacted by one of our Go365 Administrators.
 

Thank you for your interest, we are looking forward to working with you!

 

 

 

What is happening? The Go365 Mobile app is currently down as well as other Humana Mobile applications.

 

Who is experiencing this error? All members who use the Go365 Mobile app

 

What do I need to do? There is nothing that you need to do at this point. Please do not uninstall and reinstall at this time. 

 

ETA? Our IT department is working on this as a top priority and they are expecting a resolution as soon as possible.

 

Updates will be added to this post as they come in. 

 

Thank you for your patience!

 

UPDATE 1/10/20 : This has been resolved. You will be able to log into your Go365 Mobile app as usual. 

go365admin3

It's a New Year!

Posted by go365admin3 Jan 3, 2020

 

With ringing in the New Year, some updates were made to the terms and conditions for Humana.com and Go365.com. 

 

If you are having a problem signing into your Go365 account and you have Medical Insurance through Humana, please sign into your MyHumana account to accept the new terms and conditions. You will not be able to log into your Go365 account until they are accepted. 

 

Some other helpful information about your new plan year! 

 

What Happens When My Plan Year Renews 

How to Earn Points Guide 

Go365 Bucks 

What is happening? The Android version for the Go365 Mobile app has been crashing or closing for some users. The Challenges, and beacons check ins may also be affected as well. 

 

What do I need to do? Nothing at this time. Our IT department is working on a resolution and they will implement it as soon as possible. 

 

Thank you all so much for your patience! Updates will be posted to this thread as we have them. 

 

UPDATE:

11/14/19 - Our IT department has discovered the root cause and have currently set a fix to update overnight. 

What happened? Over night, Go365 made some changes to the Activities page on www.go365.com

 

You will now be able to view your recommended activities under their corresponding tab! This will make your activities easier to find by category! 

 

When you select "View Details" under the activity, it will take you to your Recommended Activities tab to get started on your wellness! 

 

 

 

Also added, were direct links to courses and conversations!

 

This will make finding and continuing your courses easier and more efficient when you are looking to start the next part of your course!

 

Be sure that you have the corresponding Recommended Activity set in order to earn Points for your courses and conversations. If the activity was not set or the course or conversation was not recommended, Points will not be awarded. 

 

Some troubleshooting steps may require you to check if your internet browser is set to auto clear your cookies and internet history. Here are some steps for the different browsers and how to disable that option. 

 

Browsers:

 

For Chrome
1. Open Google Chrome .
2. Click Settings. (In the address bar you can type; chrome://settings
3. Click on "Content Settings
4. Click on “Cookies”
5. Under the "Cookies" section, unselect "Keep local data until I quit my browser"

 

 

For IE
1. Open IE .
2. Click Tools (also shown as a gear)

3. Internet Options
4. Under “General tab”, go to “Browsing history” section and unselect “Delete browsing history on exit”

 

 

For Safari
1. Open Safari
2. Click Preferences (they can click Command+comma)
3. Under “General tab”, go to “Remove history items” section and change it to never.

 

 

For Firefox
1. Open Firefox
2. Click the menu button and choose Options.
3. Select the Privacy & Security panel and go to the History section.
4. In the drop-down menu next to Firefox will, choose Use custom settings for history.

5. Uncheck the box for Clear history when Firefox closes.

 

 

Go365 Mobile app:

 

Iphone:

To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.

 

Android:

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.

 

As a Go365 member who earns points by checking in at your participating fitness facility, some of the facilities are moving to Beacon Technology. This will change how Go365 verifies your workouts.

 

Below is a list of facilities making the change, and the date that you will need to begin using your Go365 App to connect with the Beacon, for your fitness center check-in.

 

Facility NameFacility will be Beacon only on:
YMCA OF GREATER WAUKESHA COUNTY9/1/19
YMCA CENTRAL KENTUCKY 10/1/19
FRANKFORT KENTUCKY YMCA10/1/19
YMCA SAN ANTONIO11/1/19
HEUSER HEALTH11/1/19
YMCA PABST FARMS12/1/19
YMCA WATERTOWN12/1/19

 

How to use the Beacon:

Follow the directions in the link below to set up your Beacon check in.

 

The specified item was not found. 

 

That’s it! Once your location has enabled the Beacon technology, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours! You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.

 

To protect your information and to keep your account secure, Humana has implemented a 2-step verification process. If you are finding some trouble with the new process, check out the FAQ's here:

 

Sign in help | Go365 

 

For more information on the 2-Step verification process, check out 2-Step Verification Experience

 

You can also view further troubleshooting information here:  2-Step Verification Process & Troubleshooting Tips 

 

What is happening? Points are awarding correctly for the CPR and First Aid Activities, however, we are noticing that it may not be showing accurately on the member's Go365 Statement.

 

Who is affected? This is not a wide spread issue, not all members are affected.

 

What do I need to do? Nothing at this time, our IT department is aware of the situation and are currently working on a fix.

 

ETA? There is currently no ETA at this time. All updates will be added to this post as they are made available.

 

Please note: Points are awarded correctly on your account, they just may not be showing accurately on your Go365 Statement.

anytime fitness.PNG

 

As a Go365 member who earns Points by checking in at Anytime Fitness, this is to inform you that as of August 17 your preferred Anytime Fitness location will move to Beacon technology, changing how Go365 will verify your Anytime Fitness workouts and award Points. 

 

Action Required:

1. Download Go365 App

2. Go to the menu on the App and tap "Account & Settings"

3. Choose "Beacon" setting and make sure it's turned on

The specified item was not found.

 

Keep in mind that location services and Bluetooth must be on to wirelessly check in and get rewarded. You must also have a valid data connection to your smartphone carrier’s internet connection or available Wi-Fi connection.

 

That’s it!  Once your location has enabled the Beacon technology on August 17, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours!  You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.

 

However, not all locations will have Beacon technology.

 

Not to worry! Go365 offers more ways to earn up to 50 daily fitness points:

1. Use a compatible, connected fitness device such as a pedometer, fitness tracker (wearable devices or apps on your smartphone) or heart rate monitor. Use Device and Workout Guide to view a complete list.

2. Choose another participating fitness facility from our network of 30,000 nationwide locations