Skip navigation


8 Posts authored by: go365admin3

You may have noticed a new look to your Recommended Activities with Go365! Check out the updates below!



Supporting Activities - Now you can view the activities that are aligned with the Recommended Activity right underneath the activity itself. Just select the "View Supporting Activities" drop down. It will list all of the activities associated with that specific activity to help you keep better track if they have been completed. 




Started Activities vs Not Started - There is a clear difference in which have been started and which have not. As well as a detailed list of the supported activities. 




New Symbols - There are also new symbols to indicate which supporting activities have been awarded or are available.


A clear or empty circle, means the activity has not been completed or awarded while the activity has been set or recommended. 


A green check mark means that the activity has been completed and awarded for you.


An orange caution symbol means that this activity is not eligible for Points until the Recommended Activity has been started. 



Please note: Courses and Conversations will show recommended, however, Points will not be awarded for completion until the Recommended Activity has been started. Courses must also be completed within the time frame of the Recommended Activity. 


Activities are recommended based off of an individual's overall Go365 Profile. There are many different  variations of the recommended activities and may not be recommended or available to all members. 



Its that time of year! Get ready to join your company's team and participate in the 2020 National Step Challenge! 



Enrollment begins: September 9, 2020 - October 6, 2020

Challenge begins: October 14, - November 11,2020



Be sure to enroll and have a compatible app or device connected to your Go365 account before the enrollment period ends!



Click the links below for more information on the 2020 National Step Challenge!

2020 National Step Challenge Official Rules 

2020 National Step Challenge FAQ 

2020 National Step Challenge 

2020 National Step Challenge - Steps to Join! 

2020 Go365 National Step Challenge 


Other helpful documents about Devices and Challenges! 

Device and Workout Guide 

Connect your devices! 

How Your Workout Data is Sent and Verified with Go365 

All about Challenges with Go365 

In our continued effort to enhance the Go365 program to meet your needs, some activities have been temporarily changed through the end of the year.



Challenge Participation

Effective now through 12.31.20, you will now receive 100 Points for participating in a challenge for a max of 200 Points per month.

Please note: This is a temporary update and will revert to the standard 50 Points per challenge for a max of 100 Points per month on 1.1.21


Living Easy: Stress & Resiliency Course

Effective now through 12.31.20, you will now receive Points for completing this course regardless of having it tied to a recommended activity. Courses will earn 400 Points within 72 hours of completion.

Please note: This is a temporary update and will revert back to the standard on 1.1.21. The SelfHelp Works Courses only award when they are tied to a set recommended activity, if completed within the time frame. This update only applies to the Stress & Resilience Course and does not include any of the other SelfHelp Works courses. 




Stay healthy and keep up the great work! 



Are you looking to expand your knowledge and help out fellow members with the Go365 Program? Becoming a Go365 Community Advocate might be for you! 



What is a Go365 Community Advocate?


As a Go365 Community Advocate, you would help in building a positive member to member experience, as well as assist with directing others to helpful information and participate in activities to earn rewards!


What is needed to become a Go365 Advocate?


  • Complete tasks and training within the Go365 Community to earn badges and level up
  • Assist in directing others to helpful information
  • Participation in group discussions
  • Provide feedback, from yourself and others, on practices, product information ect.
  • Experience with the Go365 Program
  • Ability to provide motivation and positive engagement with others through likes and comments


What can you expect as a Go365 Community Advocate?


  • Access to helpful links and information
  • Additional training opportunities
  • Firsthand knowledge of known issues and updates
  • Direct access to our Go365 Admins and Moderators
  • Rewards and prizes 


How to apply?

Leave a comment below indicating your interest and you will be contacted by one of our Go365 Administrators.

Thank you for your interest, we are looking forward to working with you!



Some troubleshooting steps may require you to check if your internet browser is set to auto clear your cookies and internet history. Here are some steps for the different browsers and how to disable that option. 




For Chrome
1. Open Google Chrome .
2. Click Settings. (In the address bar you can type; chrome://settings
3. Click on "Content Settings
4. Click on “Cookies”
5. Under the "Cookies" section, unselect "Keep local data until I quit my browser"



For IE
1. Open IE .
2. Click Tools (also shown as a gear)

3. Internet Options
4. Under “General tab”, go to “Browsing history” section and unselect “Delete browsing history on exit”



For Safari
1. Open Safari
2. Click Preferences (they can click Command+comma)
3. Under “General tab”, go to “Remove history items” section and change it to never.



For Firefox
1. Open Firefox
2. Click the menu button and choose Options.
3. Select the Privacy & Security panel and go to the History section.
4. In the drop-down menu next to Firefox will, choose Use custom settings for history.

5. Uncheck the box for Clear history when Firefox closes.



Go365 Mobile app:



To clear the cache and cookies, please uninstall the Go365 Mobile app and reinstall.



1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page.
3. Tap the Other Apps heading to see a list of your installed apps. 
4. Find the application you want to clear the cache of and tap its listing. 
5. Tap the Clear cache button.


As a Go365 member who earns points by checking in at your participating fitness facility, some of the facilities are moving to Beacon Technology. This will change how Go365 verifies your workouts.


Below is a list of facilities making the change, and the date that you will need to begin using your Go365 App to connect with the Beacon, for your fitness center check-in.


Facility NameFacility will be Beacon only on:


How to use the Beacon:

Follow the directions in the link below to set up your Beacon check in.


The specified item was not found. 


That’s it! Once your location has enabled the Beacon technology, and you have completed the steps above you will be prompted to check-in through your smartphone and continue to earn your Points – within 24 hours! You can also check-in manually by pulling up the Beacon setting in the App and tapping your location once the App recognizes there is a Beacon nearby.


To protect your information and to keep your account secure, Humana has implemented a 2-step verification process. If you are finding some trouble with the new process, check out the FAQ's here:


Sign in help | Go365 


2-Step Verification Experience 


You can also view further troubleshooting information here:  2-Step Verification Process & Troubleshooting Tips 


What is happening? Points are awarding correctly for the CPR and First Aid Activities, however, we are noticing that it may not be showing accurately on the member's Go365 Statement.


Who is affected? This is not a wide spread issue, not all members are affected.


What do I need to do? Nothing at this time, our IT department is aware of the situation and are currently working on a fix.


ETA? There is currently no ETA at this time. All updates will be added to this post as they are made available.


Please note: Points are awarded correctly on your account, they just may not be showing accurately on your Go365 Statement.