Nightmare of syncing. Most every challenge. Whether I use a Fitbit or my iPhone. One day it works, the next it doesn’t. Reinstalled the Go365 Ap which was a treat. Code after code after code. Just to get the message that I was using an old password. In other words I had the correct password! After that bit of fun, still not syncing. Yes I…(Show moreShow less)
I've been using Samsung Health to keep track of my steps. When the info is synced to Go365, it reports 1,000-2,000 steps less than what Samsung Health is reporting. Not only that, but in the last 10 days, it has not recorded my steps on Go365 at all. I'm trying to figure out what's going on with the syncing process and why it is under reporting my…(Show moreShow less)
I have had no issues with the Go365 app until about a month ago. I did not get credit for 4 days in a row, and then it started working again. Last week it stopped working, I couldn't log in. I went to the website, changed my password and everything started working. Sunday, I think, it stopped letting me log in again. I can't get into the…(Show moreShow less)
Why am I having to uninstall and reinstall the app every 2-3 days? After a couple days it won't login, when I reinstall again it's fine for a few days then with logging in again and repeat the process. This has been going on for months now.
I do apologize for any issues or frustrations. We continue to make updates periodically to fix little glitches or bugs. I would suggest deleting the application and turning your phone all the way off and on and reinstalling the app to make sure everything's updated going forward.
Withings Health Mate Withings Health Mate is a compatible device with Go365. If you currently use a Withings device, you can connect it and earn Points with Go365! How to connect Withings Health Mate What type of data is eligible with Withings? Withings will share step, calorie and blood pressure data with Go365. All data must be logged with…
Hi there, Sorry for any issues or concerns going on with your Fitbit device. Unfortunately, it doesn't look like any data is coming over which means that the device is not properly synced. What I would suggest would be to disconnect your Fitbit and reconnect it to Go365. Its also important to make sure its connected properly on the Fitbit account…