My Garmin Vivosmart HR, as well as the ones that my son's have, are logging some of our workouts, but not all. I have screenshots of every single workout for just this reason, so how do I get the correct credit? It's hard enough to convince them to work out with me, but if we aren't getting the points for the workouts, I don't have a chance!
device not syncing since 9/11. i use apple watch which feeds into i health. my device shows connected, after reconnecting month after month for this continually annoying issue. this is such a burden, seems like every month is an issue for apple users. there are several complaints of sync provlems, are we sure this isn't another site wise issue??…(Show moreShow less)
I got a new i-phone on 9/16/17 and since that time my go365 has not updated. I've checked the health app (white icon w pink heart) to make sure it is sharing w go365 and it is. My go365 app states it's connected to the health app. I've checked everything I know to check and can't figure out why it's not syncing since getting a new phone. I did…(Show moreShow less)
Go365 could still be connected to your previous Apple Health App. Please uninstall the Go365 Mobile app > Reinstall the Go365 Mobile app > Reconnect Apple Health. The steps should update within 24-48 hours.
I found out a few days ago that my fitbit hasn't been synching with go365 since September 4th. Since then I have been regularly checking in but nothing has updated. How can I get this quickly resolved? Some of the competitions I entered are coming to an end, but my fitbit shows all of my steps in order to help resolve this. Thanks!
When you are in a Weight Loss Challenge it will count the First weight entered as your starting weight and base the percentage lost as you continue to log. I apologize for the inconvenience, if you participate in another Weight Loss Challenge you can log a weight right on the first day and it will count after that.
We do not receive step data from My Fitness Pal. It would not have been sending us step data. It appears that the data we've received is from Apple Health. To have steps transfer, you'll need to log into the Go365 app several times a week, so that the data can be pulled. Please check the Go365 workout calendar to confirm if the correct step…
I have tried everything shut off phone app, also went on computer app. will not sync the proper steps! I order a new one, now that will not be here for 7 days! I have had my steps everyday and nothing will sync. you chat customer service is useless. Hoping you can HELP