My steps from Apple Health have not synced since April 9th. I’ve tried deleting and reinstalling, and I’ve checked the settings. it seems that this is a very common issue but I have yet to see a real solution...is there a way to fix it or are we doing something wrong? Please help. Thanks!
Ok. And yes, I figured that out almost immediately because my steps are not always accurately synced to Apple Health but that’s fine because it’s close enough. So, I’ve tried uninstalled, disconnected, reinstalled, reconnected, updated, etc several times and my steps are still not being synced from Apple Health to Go365. It‘s synced 3 times…
It says: Login failed User information not found. Please try again ater or contact us if you believe there is an issue. I cannot find where to contact support. Does anyone know where to submit a ticket? I'm also having issues with their web portal. Only when I login through humana am I able to login. Otherwise it just takes me back to the…(Show moreShow less)
My steps are still not syncing since i contactes you. The las date that shows is 5/8, and thise updedte with several other dates at the same time. Please fix this issue apparently from what I’m seeing there is an issue with the Apple health app syncing with your system I open the Go365 app at least three times a day trying to get them to sync I…(Show moreShow less)
I have reviewed your account, and I show that your Apple Health app has been updated and reconnected successfully. The data is uploading and the Points are awarding to your account. Please remember to login to your Go365 mobile app to transfer the steps to your Go365 account. You can view the Points under the Fitness category on your Go365…
Is Samsung Health still compatible with Go365? My data from Samsung Health has not uploaded in over two weeks. FYI: I also wear a fitbit and data from Samsung Health and the fitbit were both uploading, now only the fitbit.
Whats going on? After the most recent update to Shealth, some changes were noted when connecting Shealth to Go365. Who does it affect? Shealth users who have their accounts linked to Go365. What should I do? If you are noticing a delay in Shealth data to Go365, please make sure you have the most up to date version of Shealth and follow the…(Show moreShow less)