My Apple Health app hasn't synced my daily steps since Oct 10. I tried troubleshooting it similar to the linked thread but it isn't resolving the issue. https://community.go365.com/thread/24500 Any help is greatly appreciated. Kind regards,
Please note: Apple Health and Samsung Health Apple Watch and Samsung Gear devices are compatible with mobile apps. Third-party devices connected through Apple Health and Samsung Health will not sync to Go365. To ensure the proper data transfers from Apple Health, please be sure to sign in to the Go365 app after your daily activity. To prompt a…
I can confirm that Apple Health is now showing connected, and we are receiving step data. Please be sure you are frequently signing into your Go365 mobile app, as doing so is what pushes the data over to us. Thank you!
Thank you for reaching out to us with your concerns! I can see that your steps and Points have been updated! It can take up to 24-48 hours for them to sync after logging into the Go365 Mobile app. Let me know if you have any further questions or concerns!
Thank you for your patience! I can see that we are working together in another post. Please follow the post below for more information. Everytime i go into the app i have to get a new confermation code thru my email.
Yesterday a member of go365 was at our worksite and she helped me put the Samsung health app on my list of connected devices. Today it is not showing up as connected now and it is not on the list of apps to connect. Can Samsung health still be used?
Thank you for reaching out with your concerns! There was a recent update with Android that caused some connectivity issues. This is being worked on and updates will be posted in the link below! Go365 Mobile App Android Version - 11/12/19 - Updated
Apple Health wasn’t syncing for a while at all, so I disconnected it from the Go365 app, uninstalled the Go365 app, restarted my phone, reinstalled the Go365 app, and reconnected Apple Health. This synced a lot of points, but Go365 consistently shows 2,000-5,000 less steps/points than I see in Apple Health every day for the past couple of months.…(Show moreShow less)
Thank you for reaching out to us with the concern for your steps. I can understand the frustration. Do you have any other apps or devices connected to your Apple Health account? Do you use an Apple Watch? If so, be sure to make sure that your watch steps are set as priority over your phone steps. How Do I Set My Apple Watch as priority for steps? …
Apple Health and My Fitness Pal not syncing Ever since I started using Go 365 mobile app with my health apps (I Phone) listed my steps are not counted. I have uninstalled and reinstalled as well as disconnecting and reconnecting the apps. I also log in daily and it does not sync.
The app crashing issue was fixed in the newest update, but now I have to go through the second-factor authentication code process after signing in with my fingerprint, claiming that this is a new device...every time. It's not quite like when clearing the app data, since it authenticates me initially, but what a hassle! This has easily been the…(Show moreShow less)