Syncing Devices and Apps | Go365 Community

go365moderator2 in Syncing Devices and Apps11 months ago (Show more)

Please note: Apple Health and Samsung Health Apple Watch and Samsung Gear devices are compatible with mobile apps. Third-party devices connected through Apple Health and Samsung Health will not sync to Go365. To ensure the proper data transfers from Apple Health, please be sure to sign in to the Go365 app after your daily activity. To prompt a…

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Aka26223936388 49 minutes ago (Show more Show less)

Is there a way to connect tracking from samsung health app on your phone to go365? No having success connecting accounts on go365 app on phone. Desktop web page has never worked after logging in. What is a way that actually works? Should I give up 4 months of tracking and by a garmon? By a samsug tracking device that will sync past data?…

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4star2j3p9o0k in Syncing Devices and Apps13 hours ago (Show more)

Why has my Apple Health not synced my activity points since 3/13?

None of my points from Apple Health have synced since 3/13. I've deleted Go365 and reinstalled on my phone, but nothing is showing up.

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Aka171013585980 (to 4star2j3p9o0k) 7 hours ago (Show more Show less)

I am having the same problem. 3/13 since last update from my Apple Health.

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Aka211135434552 in Syncing Devices and Apps1 day ago (Show more)

My steps have not synced from Samsung Health since 2/25. Why won't they sync?

Is the Samsung Health app sync fixed yet?

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go365admin6 (to Aka211135434552) 15 hours ago (Show more Show less)

Hello Eric, We apologize for any inconvenience you are having with your Samsung Device. We cannot pull any data over from the device which means it is not connected or synced properly. We would advise making sure your device is updated and also disconnecting and reconnecting it back to Go365. Please refer to this link to reconnect the device: How…

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Aka185162827692 in Syncing Devices and Apps3 weeks ago (Show more)

"A general Exception has Occurred" Go365 app & not syncing with Samsung Health app

i have installed Samsung Health...and started tracking my steps from 4/1/2019.. every day. I installed go365 on the same mobile and followed the steps mentioned in one of your FAQ to add S. Health in go365. But when i tried to open App & Device Connections -> it throws error "General Exceptions occurred" ... this is happening every time since… (Show more)

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Aka185162827692 (to Aka185162827692) 16 hours ago (Show more Show less)

Hi Support Team, Any update on above issue. I have to update my steps in go365. Do you have any alternate way to update my steps from S Health to go365 ? Thanks Roy

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aka11125448328 in Syncing Devices and Apps17 hours ago (Show more)

I haven't been syncing data from my Garmin watch/App since April 15. What should I do?

I have been syncing no problem for over a year and got o check and my points haven't updated since April 15. It says its still synced and active and I see all the data in the Garmin App.

Aka30513846905 in Syncing Devices and Apps2 days ago (Show more)

Samsung health not syncing since april 10

Samsung health has not updated since 4-10-19

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go365admin3 (to Aka30513846905) 18 hours ago (Show more Show less)

I am sorry for the delay. There was a recent update with Shealth around that time. Can you please do the following? Uninstall the Go365 Mobile app Restart your phone Reinstall the Go365 Mobile app Reconnect Shealth and allow all data to be shared Please let me know once this has been completed!

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aka13153656484 in Syncing Devices and Apps3 days ago (Show more)

I'm always cheated one point everyday. On 4/20 I was cheated 9 points. Why?

I'm always cheated one point everyday. On 4/20 I walked 12000 steps but I only received 3 points. Why?

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aka13153656484 (to go365admin3) 2 days ago (Show more Show less)

I do havea Samsung smart watch. And S health did go with the higher number but I still airways hey one point everyday now since I signed up 2 yrs ago but when I got short changed nine points after working so hard that day. Sent from Yahoo Mail on Android On Wed, Apr 24, 2019 at 7:22 AM, go365admin3<humana-vitality-commercial@jiveon.com>…

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Aka4101744189 in Syncing Devices and Apps1 month ago (Show more)

My steps have not updated with Fitbit since 2/23. Please help.

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go365admin3 (to Aka4101744189) 2 days ago (Show more Show less)

Unfortunately, there is no way to combine an account. You will want to make sure to connect the account that you are using currently. You can reach out to Fitbit Customer service at Get Support to see if they would be able to do anything about connecting or transferring your steps.

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4HERA1M0Q0C1K in Syncing Devices and Apps2 days ago (Show more)

Why does it only load my steps fron my phone and not my Fitbit

why doesn’t my steps from my fitbit load. It only loads from my phone.

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go365admin3 (to 4HERA1M0Q0C1K) 2 days ago (Show more Show less)

I am sorry for the concern with your activities. Are your steps showing on your Fitbit account? Please disconnect your Fitbit from Go365 and reconnect allowing all data to be shared? Please be sure that you are using your email and password for Fitbit and not connecting with Google or Facebook.

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Aka22112123943 in Syncing Devices and Apps3 days ago (Show more)

App finally synced but now missing points from 3/29/19 through 4/8/19

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Aka22112123943 (to go365admin3) 2 days ago (Show more Show less)

Thank you for helping me. Here are my steps. 3/29- 9,666 3/30- 5,970 3/31- 5,137 4/1- 6,869 4/2- 6,421 4/3- 7,329 4/4- 8,237 4/5- 8,068 4/6- 14,388 4/7- 5,681 4/8- 4,963

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