I’ve logged on/off Go365 to try to get my Apple health steps accounted for. That doesn’t seem to help. And giving it a few days in between hasn’t helped. When will this be fixed? I’m in challenges and need my points.
I have had my Charge 3 since Dec. & it normally syncs all day long. Within the last month it has had a problem with the info from my tracker getting to my Fitbit app. So there are days that I have had activity & it shows 0 steps. It is telling me my bluetooth on my device is off, however when I check it is on. ??
Everything you need to know about selecting a device, connecting a device, and how workouts award. Page 2-3: List of compatible devices Page 4: How to connect your device to Go365 Page 5: How Points are awarded Please note: Workouts and Points will appear on your Go365 Activity Statement and workout calendar within 24-48 hours after…
Hi Jonathan, I can confirm that your steps, and Points, have now updated. Please be sure you are frequently signing into your Go365 mobile app, as doing so ensures your data is sent to us from Apple Health. Keep up the great work!
The app throws an error, and the website gives me an under construction page. What's up? Is my data being tracked? I've reviewed the forums, but it's hard to tell if I'm the only one experiencing issues. Thanks, Lisa
I have a Samsung gear sport watch but an apple iPhone... On GO365 since it is an apple phone it is automatically syncing to the apple health app but all my information from my watch is going to the samsung health app. How can I put samsung health on my connection instead of apple health?
Unfortunately, the Go365 Mobile app for the iPhone is specifically for IOS and there is not a way to connect Shealth to Go365 on an iPhone. I am very sorry! You are doing a great job with your steps via Apple Health! Keep up the great work!
Yesterday, I uninstalled it, and reinstalled it, but it's still not working. Also, I have 2 family members who want to sign up, but they can't because the desktop pages seem to be down as well. When will these issues be resolved? Any ideas on how I can get back into my account? Thanks!
I've been trying to follow the progress here and see it's a hot topic. Is there a timeframe yet? If not, please get on it. Google Fit is the most widely accessible app for all Android users, and you are denying the use of your app and programs to many possible consumers by excluding it.
I apologize for the delay! Unfortunately, this device has not been added as a compatible device with Go365. Please know, any changes or updates will be communicated through an announcement or notification.