I have followed the steps in the "how to connect your Garmin " 5 times now. This is the message I have under Connect and Manage Devices. Garmin (Never uploaded) Disconnect What else should I do? Thanks for your help.
I've uninstalled and reinstalled both HealthMate and Go365, and re-added Healthmate to Go365, but it hasn't solved the problem. Steps activity is still showing up in both the HealthMate app as well as the HealthMate website. In addition, the most recent device activity listed on the 365 website is from HealthKit, which I have no idea what that is.…(Show moreShow less)
That makes sense about it being a HealthMate/Withings issue. Unfortunate that that's the case. Through the Go365 app, I do not see Shealth as an option. The Go365 app doesn't show that HealthKit is a connected device, nor does is show it as connected on the Go365 website, but on the Go365 website it shows the most recent device activity on…
Hi there, Sorry for any concerns regarding your Samsung Health syncing. I want to reassure you I updated your device and device data. Please allow up to 24-48 hours for data and point to reflect as daily workout points. Thank you.
My iOS app in not allowing my to log in. I am using the correct UN and PW--i can log on to the web site without any problems. I have deleted the app and reinstalled, but still have the same issue--it retrieves account info and customizes my experience, but I then get a Login Failed message--the UN and PW does not match your records. However,…(Show moreShow less)
I understand your frustration. I accessed your Go365 account and I see that your Fitbit is connected; however only your sleep data is syncing over. So, on your Fitbit account, please be sure to allow all data to be shared with Go365, in order to avoid missing data. Please let us know if this you have further issues.
Hello again, Sorry for the ongoing issue. I went ahead and updated the device data and also your daily workout points for your based off the screenshots provided. Please allow up to 48 hours for points to reflect as daily workouts. Sorry for this inconvenience!
Hello, Sorry for any concerns or issues with your steps and points. Generally, steps take 24 hours to update and points can take up to 24-48 hours to update. I want to reassure you that the correct data is coming over from your Fitbit device. Thank you.
I can understand how that can cause concerns for your account. I would be happy to provide some more information! If you are using the Go365 Mobile app, please uninstall and reinstall to make sure that you have the most up to date settings. When you login and it asks you to verify, please be sure to select "remember this device" to save the…
Hello there, I want to first apologize for any frustrations going on with your Samsung Health data getting over to Go365. I have tried to update the Samsung Health data to Go35, but unfortunately it is not. This means that the Samsung Health has to be reconnected to Go365. Please attempt this and allow up to 24-48 hours for data and points to…
We apologize for the inconvenience you are experiencing. Unfortunately, we no longer see an active policy for Go365 and it shows that you have termed as of last year. Please reach out to your employer to make sure your policy is up to date and to see if it is eligible for Go365 for 2020. . Thank you.