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It can take up to an additional 48 hours for the steps to transfer to any active challenges after they have been uploaded to Go365. I can see that your steps are uploading! Keep up the great work and please reach out if you have any further questions or concerns!

I am going to try to reach you by telephone to see if we can trouble shoot this issue together.

I am sorry that your policy has not fully loaded back.  I have created a ticket with our IT department to get this resolved.  Once you are completely loaded into our system we can make sure you get credit for all the items you have been doing while the system was down. I will reply to you on this thread.  Thank You for your patience.

I have a Samsung gear s3 and the Samsung Health (S Health) app and I'm having the same problem  Very frustrating! 

My steps where showing up in my daily activity after 72 hours but not in my challenge. It took 168 hours instead of the usual 24-72 hours for them to finally show in the challenge. 

I've modified the sleep report from my Garmin that is providing go365 the sleep data to hopefully address your questions. The blue lines indicate the period of time that my sleep diary activity has been active. The green lines indicate the Sunday through Saturday weeks. The horizontal red line is the 7 hour threshold, and the lowest 2 dates are…

Hi! I can see that your steps are uploading as well. Are your steps showing as incorrect or are there any specific days that are not showing? I would be happy to take a closer look for you!

Hi! If you are using Apple Health, it can take up to 24-48 hours after logging into the Go365 Mobile app for the steps to transfer. I can see that your steps are uploading! Please reach out if you have any further questions or concerns!

Thank you for reaching out to us about your concern! I can see that your Daily Workouts are being awarded. Are your steps showing as incorrect or are your workouts for calories or heart rate? Please let me know, I would be happy to take a closer look for you! 

I use a samsung watch that tracks my steps. I know for a fact on my watch I have reached higher step count than what I have been given credit for in go365. Just yesterday I had did 28059 only GO365 only counted for 26573 Saturday was 25204 only counted for 21894. There is multiple dates in the past two months that what I received and how many…