Syncing Devices and Apps | Go365 Community

aka14821518368 in Syncing Devices and Apps8 hours ago (Show more)

I can't delete Fitbit and change Fitbit device

Got Fitbit versa 2 but I can't get it to change and read my steps. I am able to get into fitbit online and is reading there

6bagg4t054b1m in Syncing Devices and Apps2 days ago (Show more)

Why won't my activity/steps tracked on my fitbit versa2 not post to GO365?

I have had my fitbit versa2 linked to GO365 for about four weeks, but none of my activity/steps (I average 10,000/day) have been recorded in GO365. I have tried all the suggested fixes, included disconnecting and connecting GO365 to the fitbit app. I sync the fitbit app several times a day, and the fitbit app is linked to my versa2 and… (Show more)

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go365admin3 (to 6bagg4t054b1m) 2 days ago (Show more Show less)

Thank you for reaching out to us with your concern! When you connected your Fitbit account to Go365, did you use your Fitbit email and password login? Do you have it selected to share all data with Go365? I can see we are receiving some data, however steps are not listed. Are you able to use your internet browser to log into Fitbit.com, not…

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aka101013255856 in Syncing Devices and Apps2 days ago (Show more)

How do I log my food and weight logs With my fit bit versa to to be recognized by go 365

My go 365 only once to recognize my fitness pal in order to log weight and food. I can do that with fit bit but go 365 will not recognize it. It is not even an option under connected devices and those activities

aka2628454313 in Syncing Devices and Apps11 months ago (Show more)

How can I make my Charge 3 sync daily with Go360? My fitbit and go360 doesn't seem to sync in a regular time frame. I have joined several challenges but my fitbit doesn't seem to be syncing everyday. How can I fix this issue. Thanks

How can I make my Charge 3 sync daily with Go360?

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aka31216240297 (to go365admin3) 2 days ago (Show more Show less)

I sync my fitbit tracker to the app multiple times a day. The question is, how do you force Go365 to sync with the fitbit. They are never the same. walk, walk, walk, run, and step trying to reach your goal in steps, only to wait 24-48 hours or more for go365 to catch up. this is no good especially during challenges...

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Aka205145734842 in Syncing Devices and Apps1 week ago (Show more)

Go365 app not recognize my phone

Why does the Go365 app not recognize my phone? Every time I open the app on my mobile it asks for confirmation code. I have reported this earlier in the group and few others mentioned having the same issue! I logged into the website and changed password via Account Settings/Profile, then tried the app again, that too didn't fix the problem. This… (Show more)

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Aka1116492767 (to Aka205145734842) 2 days ago (Show more Show less)

I am having the same problem! Also I am the HR Manager at my company and I getting reports from other staff that they are having this problem. Any fixes on the way?

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Aka212183841541 in Syncing Devices and Apps4 days ago (Show more)

Why do i need a verification code every time I log in?

I am asked that the device is unknown and I need a verification code emailed to me. Please help!

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go365admin3 (to Aka212183841541) 3 days ago (Show more Show less)

Thank you so much for reaching out to us with your concern! I am going to take a closer look at your account with our IT department. I will send you a personal message with any updates.

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Aka10101351259 in Syncing Devices and Apps5 days ago (Show more)

Apple Watch and Iphone, not syncing

I have an Apple Watch 3 and an Iphone Xs. I have uninstalled, restarted, installed connected health app and made sure I have all data marked for being shared. I have been logging into the 365 app periodically every other day or so for the last month and haven't received a single step. Please help.

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Aka10101351259 (to Aka10101351259) 3 days ago (Show more Show less)

Do I need to email a screen shot so you can confirm. I don't understand how on my end it shows connected and on your end it does not.

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aka61194838303 in Syncing Devices and Apps5 days ago (Show more)

My app is not giving me points for 5000 steps and I do more than that a day and I have it synced to my Apple Watch

Not giving points for steps only daily workouts

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go365admin3 (to aka61194838303) 4 days ago (Show more Show less)

Thank you for reaching out to us with your concern! There is a current issue where the Verified Physical Activity Points are showing as 0 Points on the Go365 Mobile app. However, these are awarded and have been added to your account. You can verify this by logging into your Go365 account on an internet browser and viewing your Go365 Statement.…

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Aka23921371908 in Syncing Devices and Apps4 days ago (Show more)

Every single time i try to login it aays its a new device and i have to wait for a code to be emailed.

Cannot login without getting a code emailed to me every time.

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Aka261222544829 (to aka121294933504) 4 days ago (Show more Show less)

I am having the same problem and was told to reinstall the app to see if that helps. Customer Service also said an enhancement is coming soon that will hopefully fix this problem as Android devices and the app are a known issue.

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Aka25513273565 in Syncing Devices and Apps5 days ago (Show more)

I just took over my wife's Fitbit Blaze and had about 6k steps on last Tuesday, but in the same day i did a workout for an hour and a half and burnt over 500 calories. I got credit for the 6K steps and not the 500 calories i burnt (so 6 points instead o

Thanks

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go365admin3 (to Aka25513273565) 4 days ago (Show more Show less)

That is a great question! Fitbit is only able to share step data with Go365. Any calorie or heart rate data will not transfer. This is set up when the device became partnered with Go365 and advised what verified data they were able to share. For more information, you can check out our Device and Workout Guide for what devices are able to share…

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