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We recently received news that Striiv will no longer support its servers that feed data to our data system beginning on 6/30/2020, therefore Striiv will no longer be Go365-compatible on 6/30/2020 and after. 

 

For a list of other compatible devices - see here:

 

Device and Workout Guide 

 

Other helpful resources: 

 

How to Choose the Right Fitness Device for You 

 

Connect your devices! 

 

What is happening? The compatible Meditation Mobile App, Stop, Breathe & Think, has changed its name to MyLife.

 

What does this mean? If you are already using this app for the Mindfulness Weekly Log and have it connected to Go365, nothing will change for you! Please keep it connected and continue to complete at least three meditations each week to receive Points for the Weekly Log. 

 

Why is this important? If you are looking to download the MyLife (Stop, Breathe & Think) meditation app to your phone to begin using, you will want to now search for MyLife.

 

Please know that we are working on making sure that these changes are reflected in your Go365 Mobile app as well as under the compatible devices. 

 

Helpful Documents:

How to connect MyLife (Formerly: Stop, Breathe and Think) 

Weekly Log Activity - Mindfulness 

 

Thank you all for your continued patience! Feel free to reach out if you have any further questions or concerns! 

-Your Go365 Community Team

What is happening? Runkeeper users are  currently experiencing an interruption with their connection to Go365. 

 

What does that mean? You may experience a delay in Daily Workouts from Runkeeper being awarded.

 

What do I need to do? Nothing at this time. If this changes, updates will be communicated to you with steps that you will need to complete. 

 

Is there an ETA? There is currently no ETA at this time. Please know that Runkeeper is working on the issue and we are working towards a resolution as soon as possible. 

 

Thank you all for your continued patience!

 

Further updates will be added to this post as they become available. 

What is happening? Go365 is currently experiencing an intermittent issue that is preventing some members to check into a beacon. This can happen from either automatically or manually checking in. 

 

Who is effected? Not all members are experiencing this issue. It is intermittent and not happening with every check-in.

 

What do I need to do? Nothing at this time, our IT department is aware of the issue and they are working on a resolution as soon as possible. 

 

Any updates will be added to this thread as they become available. 

 

Thank you all for your patience and understanding! 

What is happening? Some Fitbit users are noting a delay in steps starting over the last couple of days. The following error is happening when members are trying to disconnect and reconnect their Fitbit device to Go365.

 

"The app you're trying to connect did not provide valid information to Fitbit. Please report this issue to them."

 

Who is seeing this delay? It is only effecting Fitbit devices at this time. However, not all Fitbit users are seeing this delay.

 

What do I need to do? Nothing at this time, once resolved Steps and Points will be backdated. Please do not disconnect and reconnect at this time. Further instructions will be given if necessary. 

 

ETA? There is no estimated time frame at this time. Our IT department is working on a fix to put in place as soon as possible. 

 

We appreciate everyone's continued patience with this issue! Updates will be added to this thread as they are received. 

 

UPDATE 4/23/2020: Fitbit issue has been resolved. The delayed steps and Points will be backdated within the next 24-48 hours. If you are still experiencing a delay after 24-48 hours please now follow the process to disconnect and reconnect your Fitbit account with Go365. 

 

How to connect your Fitbit 

What is happening?

In order to improve the accuracy of the data received from devices, we are migrating the data in a series of updates. Due to this update, certain devices will need to be updated in order to avoid missing or delayed data. 

 

Which devices are impacted?

  • iHealth
  • Qardio
  • Misfit
  • Polar

 

When is this happening?

The update is going into place on 4/3/2020, and will be live early on 4/4/2020.

 

What do I need to do?

If you use one of the devices or apps listed above, you will need to follow the process to disconnect and reconnect your device on Go365 on 4/4/2020. Once the device is reconnected, it will continue pulling the data to Go365. 

 

Things to note:

  • Please do not reconnect your device until 4/4/2020. 
  • When you are reconnecting your app or device, please be sure you are using the email/password combination for that device. 
  • Do not use the Facebook or Google option to connect, it will not be verified and the data will not transfer. 

 

Helpful posts and documents:

Data and App Migration - Go365 

Connect your devices! 

 

If you have any questions or concerns, please use Contact Us to reach out for assistance.

 

I appreciate you all working with us while we make these updates! 

Over the next few weeks we will begin migrating device and app data to improve the accuracy of data we receive. This migration is occurring in phases with lower utilized brands transitioning first and our most popular (i.e. Garmin and Fitbit) later this year.

 

There is no member impact during each of the phases, with the exception of those using iHealth, Qardio, Misft or Polar. These devices and apps are in the first phase and once migrated, members using these manufacturers will need to reconnect their account(s) to Go365.

 

To keep getting those well-earned Points for your activities, be sure your devices and apps are syncing to Go365 on a regular basis until you're asked to reconnect.

 

Check that they're syncing by going to your Go365 account.

 

 

Review the Connect Devices section of our Community here:

 

Connect your devices! 

To create a Challenge:

 

Once signed into your Go365 mobile app, click on the Challenges option on the bottom of your screen

 

 

Click on the Create Challenge Link. From here, you can change the challenge to be steps (Selecting the shoe icon) or weight. (Selecting the scale icon) Enter in your duration (1, 2 or 3 months) and start date.

 

 

**You have the option of leaving it public, or selecting Invitation-only. When choosing Invitation-only, you can enter email addresses of your contacts you wish to add. This will send them a notification with the link to enter (taking them to the app - Challenges section to opt in)

 

To join an existing Challenge:

 

Sign into the Go365 mobile app and select Challenges

 

 

Select the search icon in the upper right hand corner and type in the name of the Challenge you wish to be a part of. Click into it and Join. 

 

Please note: A starting weight must be entered via a connected Go365 partner app on the first day of the challenge to ensure your weight loss percentage calculates. Go to App & device connections to connect an app.

Check out our Device Compatibility List for the available devices:

Device and Workout Guide 

iOS users ONLY:

 

The app with the Apple Healthkit fix is available today for download.

 

Please check your app store to download the new iOS version of the Go365 Mobile app. It may take awhile for the update to be available in all users stores.  If you don’t see it right away, simply recheck for version 4.0.1 of the Go365 Mobile app to fix Apple Health sync issues.

 

Thank you for your patience while we work to have this resolved. 

Whats going on? After the most recent update to Shealth, some changes were noted when connecting Shealth to Go365.

 

Who does it affect? Shealth users who have their accounts linked to Go365.

 

What should I do? If you are noticing a delay in Shealth data to Go365, please make sure you have the most up to date version of Shealth and follow the steps below. If you are connecting Shealth to Go365 for the first time, please follow steps 3-5 only.

 

1. Uninstall the Go365 Mobile app

2. Reinstall the Go365 Mobile app

3. In account and settings reconnect Shealth

4. Turn Shealth on

5. Scroll down and turn on the information you would like to share

 

Shealth Connect Update 3.PNGShealth Connect Update 4.PNG

 

Please note, if exercise is checked and step count is not, no steps will be sent to Go365.