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What is happening?

In order to improve the accuracy of the data received from devices, we are migrating the data in a series of updates. Due to this update, certain devices will need to be updated in order to avoid missing or delayed data. 

 

Which devices are impacted?

  • iHealth
  • Qardio
  • Misfit
  • Polar

 

When is this happening?

The update is going into place on 4/3/2020, and will be live early on 4/4/2020.

 

What do I need to do?

If you use one of the devices or apps listed above, you will need to follow the process to disconnect and reconnect your device on Go365 on 4/4/2020. Once the device is reconnected, it will continue pulling the data to Go365. 

 

Things to note:

  • Please do not reconnect your device until 4/4/2020. 
  • When you are reconnecting your app or device, please be sure you are using the email/password combination for that device. 
  • Do not use the Facebook or Google option to connect, it will not be verified and the data will not transfer. 

 

Helpful posts and documents:

Data and App Migration - Go365 

Connect your devices! 

 

If you have any questions or concerns, please use Contact Us to reach out for assistance.

 

I appreciate you all working with us while we make these updates! 

Over the next few weeks we will begin migrating device and app data to improve the accuracy of data we receive. This migration is occurring in phases with lower utilized brands transitioning first and our most popular (i.e. Garmin and Fitbit) later this year.

 

There is no member impact during each of the phases, with the exception of those using iHealth, Qardio, Misft or Polar. These devices and apps are in the first phase and once migrated, members using these manufacturers will need to reconnect their account(s) to Go365.

 

To keep getting those well-earned Points for your activities, be sure your devices and apps are syncing to Go365 on a regular basis until you're asked to reconnect.

 

Check that they're syncing by going to your Go365 account.

 

 

Review the Connect Devices section of our Community here:

 

Connect your devices!