Skip navigation

Syncing Devices and Apps

4 Posts authored by: go365admin3

 

What is happening? The compatible Meditation Mobile App, Stop, Breathe & Think, has changed its name to MyLife.

 

What does this mean? If you are already using this app for the Mindfulness Weekly Log and have it connected to Go365, nothing will change for you! Please keep it connected and continue to complete at least three meditations each week to receive Points for the Weekly Log. 

 

Why is this important? If you are looking to download the MyLife (Stop, Breathe & Think) meditation app to your phone to begin using, you will want to now search for MyLife.

 

Please know that we are working on making sure that these changes are reflected in your Go365 Mobile app as well as under the compatible devices. 

 

Helpful Documents:

How to connect MyLife (Formerly: Stop, Breathe and Think) 

Weekly Log Activity - Mindfulness 

 

Thank you all for your continued patience! Feel free to reach out if you have any further questions or concerns! 

-Your Go365 Community Team

What is happening? Runkeeper users are  currently experiencing an interruption with their connection to Go365. 

 

What does that mean? You may experience a delay in Daily Workouts from Runkeeper being awarded.

 

What do I need to do? Nothing at this time. If this changes, updates will be communicated to you with steps that you will need to complete. 

 

Is there an ETA? There is currently no ETA at this time. Please know that Runkeeper is working on the issue and we are working towards a resolution as soon as possible. 

 

Thank you all for your continued patience!

 

Further updates will be added to this post as they become available. 

What is happening?

In order to improve the accuracy of the data received from devices, we are migrating the data in a series of updates. Due to this update, certain devices will need to be updated in order to avoid missing or delayed data. 

 

Which devices are impacted?

  • iHealth
  • Qardio
  • Misfit
  • Polar

 

When is this happening?

The update is going into place on 4/3/2020, and will be live early on 4/4/2020.

 

What do I need to do?

If you use one of the devices or apps listed above, you will need to follow the process to disconnect and reconnect your device on Go365 on 4/4/2020. Once the device is reconnected, it will continue pulling the data to Go365. 

 

Things to note:

  • Please do not reconnect your device until 4/4/2020. 
  • When you are reconnecting your app or device, please be sure you are using the email/password combination for that device. 
  • Do not use the Facebook or Google option to connect, it will not be verified and the data will not transfer. 

 

Helpful posts and documents:

Data and App Migration - Go365 

Connect your devices! 

 

If you have any questions or concerns, please use Contact Us to reach out for assistance.

 

I appreciate you all working with us while we make these updates! 

Whats going on? After the most recent update to Shealth, some changes were noted when connecting Shealth to Go365.

 

Who does it affect? Shealth users who have their accounts linked to Go365.

 

What should I do? If you are noticing a delay in Shealth data to Go365, please make sure you have the most up to date version of Shealth and follow the steps below. If you are connecting Shealth to Go365 for the first time, please follow steps 3-5 only.

 

1. Uninstall the Go365 Mobile app

2. Reinstall the Go365 Mobile app

3. In account and settings reconnect Shealth

4. Turn Shealth on

5. Scroll down and turn on the information you would like to share

 

Shealth Connect Update 3.PNGShealth Connect Update 4.PNG

 

Please note, if exercise is checked and step count is not, no steps will be sent to Go365.