How to connect Polar (web only)

Document created by communitymanager on Nov 5, 2018Last modified by go365admin3 on May 7, 2020
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How to Connect Polar, Using


Visit and sign in using your Go365 username and password.

Click on Quick Links and Connect and Manage Devices





Scroll through the list and find “Polar” Click on “Connect” underneath it



When you click on “Connect,” a pop-up window will open. You will be prompted to sign into your account for Polar.





After typing in your Polar account credentials, click “Login” and both accounts will be connected!

The connection can take up to 24-48 hours to process, be sure to continue to sync your activity frequently. 


More information about Polar

Polar devices are compatible to send step, calories and heart rate data for daily Workouts. Per Polar, the device must be able to track their "24/7 Activity" for step data. 


Steps tracked by your Polar device, must be tracked over the full day and not within a specific workout to calculate. If you are only wearing your polar device for a workout, start and stop your workout, only calorie and heart rate data would apply for the Daily Workout. 


All wearable devices currently sold by polar are able to track steps, not including chest straps or heart rate only trackers. Please visit Compare Polar Models | Polar USA to compare the different trackers. If your device is not listed or you have questions about your Polar device, Polar Support  has more information and troubleshooting tips available. 




For general troubleshooting steps and more answers to your questions, check out the General Troubleshooting and FAQs for Device Sync  thread.