I last redeemed bucks in November, 2017. I thought I had between 1 and 2,000, but can't remember the specific number. Now I'm down to 333. What happened to the rest of my balance? I have made no changes to my plan. It does appear I'm earning new bucks going forward, but not sure where my existing balance went. Please assist.
I am taking your information to our IT department and I will send a personal message with any updates. Thank you for your patience.