Missing 50 bonus pts for exceeding 100k steps last week as of 3/28. Please fix! Thx
That is a great question! I can see how that would cause concern for your activities. Let me take a closer look at your account and see what I can find to help you.
The Points for exceeding 50 or 100 Daily Workout Points are awarded when reaching 51 or 101 Points within the same week. The weeks run Sunday through Saturday. Since Points are awarded for every 1000 steps, the additional Points are not awarded based off of the total number of steps over the week. For example, if you walk 1500 steps day 1 and 1500 steps day 2, you would earn 1 Point for each day totaling 2 Points.
For the week in question, I do not see that you have reached 101 Points total.
I appreciate you taking the time to reach out to us! Please let me know if you have any further questions or concerns!
What???!? I have def rec'd bonus points before for exactly 100k steps on a
week. I respectfully request that you award those. 100k is 100k! That seems
extremely unfair & knit-picky. During this time of social distancing it is
not easy. Give us all a break!!
On Tue, Mar 31, 2020, 7:50 AM go365admin3 <
Please know that I understand the frustration that this can cause especially during this time. Go365 has been working to make adjustments to different activities in order to allow for more opportunities during the coming months. Check out the post below for more information on those!
Go365 and Covid-19 (Coronavirus)
For the Bonus Daily Workout Points, it has been for exceeding 100 Daily Workout Points, and would need to reach 101 Points for the week in order for them to award. If you can please provide me with the dates of previous weeks where only 100 Daily Workout Points were awarded, I would be happy to investigate this further for you!
I appreciate you taking your time to work with me on this. I know that you are very active with Go365 and I can also understand that this is very important to you.
If you have any other concerns or questions for anything, please feel free to reach out to me! You can reply to this thread or reach out to me through personal message.
Retrieving data ...