Runkeeper not interfacing with go365 since 4/8. How do I correct?
I can confirm that your data, and Points, have now updated. Please confirm, and let me know if you have any further concerns. Great work!
Mine doesn't seem to be syncing either - hadn't been using it for a while, but had pretty good workouts yesterday and today...
Same here, had a gap since 4/8 that got fixed, and now there's been another week gap
How did you get it fixed? I tried disconnecting and reconnecting but it didn't help
Yes my data is now updated. Thank you
Thank you for letting me know! Please feel free to reach out if you have any further questions or concerns!
I appreciate you all taking the time to reach out to us about this. I will take a closer look at your accounts and send you any updates through a personal message.
I’m having the same issue, Runkeeper hasn’t synced since April. There are so many post with this same problem. It’s odd each has to individually ask to get it fixed.
Unfortunately, we do not have the ability to determine whether a member is experiencing a technical issue or has stopped utilizing that app/device for a duration of time. We always release an announcement, within this Go365 Community, if a universal concern is present. If that occurs, we also advise what is required of the member to complete (if anything) to resolve the issue.
I apologize for any frustration, and I can confirm that we are once again receiving and awarding your data from RunKeeper.
If ever you notice that your activity is not being received for a over a week, the troubleshooting step is to disconnect and reconnect the account with Go365.
Keep up the great work!
I disconnected Runkeeper, it didn’t help. After I reached out via the Go365 Community, my Runkeeper Activity came back 07/16-9/17, but I’m still missing 04/08-07/15. Please assist if possible. Thank you.
We cannot retrieve data from more than 60 days ago. I am sorry!
Retrieving data ...