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Aka1319219176
My steps have not shown up since June 9. I got a new phone, but the Apple Health app seems to be connected, and it has been accumulating steps. Any idea what can be done to get those steps in my Go365 app? Thanks!
in Syncing Devices and Apps
Profile Updates
aka31193415243
Despite daily workouts logged to my synched apps, my Go365 account stopped accumulating as of 6/8.  How can I get it to catch up?
in Support
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go365admin4
Humana's Enterprise Information Protection (EIP) continually looks for ways to enhance Humana’s security. As hackers become more sophisticated, we must ensure that our accounts remain secure.   To that end, Humana is introducing a new layer of security – called 2-Step verification – to all Go365® members. Many financial institutions use 2-Step…
in Support
Aka207154850981
I noticed my step count recorded by my Samsung Health app differs from go365.   Normally, it wouldn't bother me, but as I joined a challenge,  I would like full credit for my steps.
in Support
Aka411544261
 I have a Samsung phone and SAMSUNG SPORT WATCH that are synced to my SHEALTH. and it hasn't sync since January 2019. My coworker has the same problem. It's not syncing all the daily steps. I turn off and on the data permissions in S-Health (didn't work), and I've tried uninstalling and reinstalling the go365 app (didn't work). When I contacted… (Show more)
in Support
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Aka7791125470
I log in for the 2 stage authentication.  I receive a verification code and enter it.  The website says it does not recognize my computer and asks me to enter the verification code (even though I entered it on the previous screen) but it does not give me anywhere to re enter it.
in Support
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Aka240388440
I submitted the wrong picture in error for walking the stairs.  Please send me a link so that I can submit the correct picture.  Thank you
in Support
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aka17518217999
I have had my account for about 2-3 weeks not and my steps are not showing on my Go365 app. I have a Google fit account and i can see my steps there. What do I have to do for them the sync. 
in Syncing Devices and Apps
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