I lost my 2500 bucks in my account. I was using Go365 app on phone to order an amazon gift card for $25. When I hit check out, it showed an error that 'Error occurs on call account System Service. Could not be update member balance'. I clicked ok and checked my order history to find there is no transaction recorded in order history. But $2500 bucks are deducted from my account. How do I get my bucks back or how do I receive the e-card code of the order?