2 Replies Latest reply on May 11, 2018 11:21 AM by aka278203131698

    Why has go365 not updated with my fitbit since 04/16/2018?

    aka278203131698

      I have not been receiving updates for almost a month.  What is the deal?  Sync's regularly as Bluetooth is always on.

        • Re: Why has go365 not updated with my fitbit since 04/16/2018?
          Chelsea with Go365

          Even though your device is paired via Bluetooth, and your Bluetooth is on, you still need to open the Fitbit app in order for the sync to occur.

           

          We have not been sent any data from your Fitbit account since 4/16/18. Please sign into your Fitbit account, and ensure the data is displaying there.

           

          Once synced, please allow 24-48 hours for the data to transfer to Go365.

            • Re: Why has go365 not updated with my fitbit since 04/16/2018?
              aka278203131698

              I open the app multiple times a day as I record food and water intake, so it syncs and is opened all the time.  My husband's fitbit info is not showing either on your website.  The info is in the app though from April 18 to current, so hopefully it will catch up.  We both did go to the fitbit app and updated it.  Will check go365 again Monday to see if updates there.Rhonda

               

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              Re: Why has go365 not updated with my fitbit since 04/16/2018?

               

              reply from Chelsea with Go365 in Support - View the full discussion

               

              Even though your device is paired via Bluetooth, and your Bluetooth is on, you still need to open the Fitbit app in order for the sync to occur.

               

               

               

              We have not been sent any data from your Fitbit account since 4/16/18. Please sign into your Fitbit account, and ensure the data is displaying there.

               

               

               

              Once synced, please allow 24-48 hours for the data to transfer to Go365.

               

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