Have you redownloaded the GearSync program? Your GearSync software may need updating in order to upload the data from your Humana pedometer.
- Login to your Go365 account
- Select Manage Devices in the Recent Device Activity Box
- Select Manage under Humana Pedometer
- Click the blue download button
- Follow the steps to install GearSync
If you still receive this error message, your device may be defective and will need to be replaced. You can check out Device and Workout Guide for more information on the other compatible devices and free mobile apps.
Yes I have uninstalled and reinstalled the gear sync program with the same results. I had to disconnect my old G2.0 and connect a new G2.0 that I had and it works. The old G2.0 serial number was not being read by the gear sync program for some reason. The new G2.0 is working.
That is great to hear that your new G2.0 is working! Unfortunately; if you have exhausted all of the troubleshooting options, your old Humana pedometer may no longer be functioning. We would recommend to use your new G2.0 pedometer to track your Daily Workouts.