AnsweredAssumed Answered

Error when submitting order on mall website

Question asked by aka126223855860 on May 31, 2018
Latest reply on Jul 2, 2018 by go365admin3

I tried to place an order tonight and received an error message that said there was a problem submitting my order and to try again or come back later. I tried again and got the same error. When I logged out of my account and logged back in, my bucks balance had decreased by 26,000, however, I don't have any record that the order was submitted successfully.

 

How can I fix this? This is the last night of my current plan year, and I wanted to get this order in before I get reset back to Blue status tomorrow and lose my Platinum discount.

Outcomes