1 Reply Latest reply on Jun 11, 2018 1:08 PM by Alicia with Go365

    Why does my phone sync and record steps?

    Aka174135516695

      Now I have another complaint I have sent the question 3 times!

       

      Why does my phone and go 364 no sync and record my steps

        • Re: Why does my phone sync and record steps?
          Alicia with Go365

          I am sorry for the frustration. Did you get a new phone recently? After reviewing your account I can see that your Apple Health is connected but we may need to refresh the connection. Please follow the steps below.

           

          • Uninstall the Go365 Mobile app
          • Restart your phone
          • Reinstall the Go365 Mobile app
          • Reconnect Apple Health

           

          Points should start awarding withing 24-48 hours after logging into your Go365 Mobile app. Please let me know when this is complete.