1 Reply Latest reply on Jun 13, 2018 3:51 PM by Ericka with Go365

    Missed points

    aka28619646268

      My Go365 app has not logged my steps since April and I’ve checked my health app on my iPhone many times and it’s working fine, but the 365 app never tracked them. How do I go about getting all my points I’ve missed for the last 8 weeks?

        • Re: Missed points
          Ericka with Go365

          You need to login to your Go365 mobile app regularly for the data from your Apple Health app to upload to your Go365 account. If the data is not uploading, you will need to update the connection by disconnecting your Apple Health app to your Go365 account and reconnecting. To disconnect, delete the Go365 mobile app from your phone. Once you reinstall the app, follow How to Connect Apple Health for steps to a successful connection.