3 Replies Latest reply on Jul 12, 2018 2:13 PM by go365admin3

We had points that disappeared when we switched primary participants. Can we get those back

aka299112510138 Jul 5, 2018 8:43 PM

My husband was the primary insurer last year. We had points that we lost when I went to being the primary participant. Can we get those points back

Re: We had points that disappeared when we switched primary participants. Can we get those back

go365admin3 Jul 6, 2018 1:19 PM (in response to aka299112510138)

I am sorry for the frustration. Are you concerned with the Points or the Bucks on your policy? Did you switch groups or plans when you made the change?
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- Re: We had points that disappeared when we switched primary participants. Can we get those back
  
  aka299112510138 Jul 6, 2018 8:51 PM (in response to go365admin3)
  
  The only thing that switched was the primary subscriber
  
  On Fri, Jul 6, 2018, 1:21 PM go365admin3 <
  
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  - Re: We had points that disappeared when we switched primary participants. Can we get those back
    
    go365admin3 Jul 12, 2018 2:13 PM (in response to aka299112510138)
    
    I am sorry for the delay, I am reaching out for more information. I will send you a personal message with more information.
    
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