1 Reply Latest reply on Jul 16, 2018 12:17 PM by go365admin2

    NP1 Challenge - my name not listed even though I joined

    Aka11117502083

      Joined NP1 challenge 7/11. Currently, I have 17,740 steps. My name is not on the list. What happened? I also joined WalkWed Impact for same day. Shows 5,445 Steps. How come there are so many inconsistencies?

        • Re: NP1 Challenge - my name not listed even though I joined
          go365admin2

          There is a natural 48 hour delay with the steps transferring to the Challenges. When you sync your Fitbit with your Fitbit account, your steps will sync with Go365 within the next 24-48 hours. After the next 48 hours they are added to the challenge.

           

          If you average about 15,000 steps per day then there will most likely be a discrepancy until it catches up.

           

          When all challenges are complete, there is a 72 hour window that allows for the remaining steps to be caught up and tallied for the challenge.