Second time this has happened. I asked for my go365 login, and I confirmed that I had it written down correctly. Then I went to re-set my go365 password. It looked like I had done it successfully, but when I went to login to go365, I was redirected to humana.com.
Last week when this happened, I was directed to clear my cache and browsing history. I did that. And now when I am clearly seeing that I am resetting my go365 password, the website is instead is resetting my humana.com password. I think the problem is that I have the same user name for both websites. Can you reset my username for go365.com? I think that is the logical next step. I think the problem is having the same username for both websites.