1 Reply Latest reply on Aug 13, 2018 10:17 AM by go365admin3

I don't understand that when I reached Silver status last week that it took several points away from me and took me back down to Bronze? I should be at Silver with a lot if points already accumulated

aka116162239218 Aug 10, 2018 9:03 PM

Last week I reached Silver status, but instead of congradulating me for reaching that milestone, it took away several points and put me back at Bronze. I worked hard for that Silver. What happened?

Re: I don't understand that when I reached Silver status last week that it took several points away from me and took me back down to Bronze? I should be at Silver with a lot if points already accumulated

go365admin3 Aug 13, 2018 10:17 AM (in response to aka116162239218)

I am sorry for the frustration. It seems that your plan year recently renewed. When this happens your Status level resets to Blue Status until you can complete a section of your Health Assessment or get a Daily Workout. It will roll over 10% of your Points, however your Bucks will still roll over 100% for up to three years.

Please check out What Happens When My Plan Year Renews for more information on what happens to your Status Level.
Like Show 0 Likes(0)

Actions