Last week I reached Silver status, but instead of congradulating me for reaching that milestone, it took away several points and put me back at Bronze. I worked hard for that Silver. What happened?
I am sorry for the frustration. It seems that your plan year recently renewed. When this happens your Status level resets to Blue Status until you can complete a section of your Health Assessment or get a Daily Workout. It will roll over 10% of your Points, however your Bucks will still roll over 100% for up to three years.
Please check out What Happens When My Plan Year Renews for more information on what happens to your Status Level.
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