What is the typical turn around time for a product ordered in the Mall? I ordered a watch on 8/11/18 and it is still "preparing for shipment". How long should this take?
Looking at over a month now (ordered on August 11) and the Garmin watch I ordered is still “preparing to ship”. The idea of rewards for healthy behaviors is only good if you can deliver the rewards. If this particular watch is not actually available, why is it listed in the mall? Is there somewhere I can get actual resolution rather than just the recitation of the company policies on a forum page?
Go365 advises 5-7 business days for items to ship and arrive after they have been ordered. Although the items are ordered through the Go365 Mall, they are shipped directly from the manufacturer. The device you ordered is currently on back order. We are recommending and additional 1-2 weeks for the device to be shipped.
It's been 2 1/2 weeks and I was never notified that there might be a delay. But if I read your response correctly, it will be shipped by the end of this week, as that will have been the original 7 days plus the additional two weeks. Correct?
If an item is out of stock or on back order, there will be a notification under the “Full Product Details” advising to expect a delay in shipping. This is listed on the page for the item you ordered. You are correct, this item will be expected to ship by the end of the week.
I will send you a personal message with more information.
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