1 Reply Latest reply on Sep 13, 2018 12:22 PM by go365admin2

    Why are my steps not showing up in the challenge?

    Aka97121944428

      My steps show up on dashboard but not in my active challenge and this is the third day of the challenge.

        • Re: Why are my steps not showing up in the challenge?
          go365admin2

          I can confirm that your steps are beginning to transfer to the Challenge.

           

          There is a natural 48 hour delay with the steps transferring to the Challenges. When you log into your Go365 Mobile app, your steps will sync with Go365 within the next 24-48 hours. After the next 48 hours they are added to the challenge.

           

          If you average about 15,000 steps per day then there will most likely be a discrepancy until it catches up.

           

          When all challenges are complete, there is a 72 hour window that allows for the remaining steps to be caught up and tallied for the challenge.