1 Reply Latest reply on Sep 14, 2018 12:24 PM by go365admin2

    My steps are not showing for my step challenge

    Aka139435910

      My steps are not showing up on my step challenge

        • Re: My steps are not showing for my step challenge
          go365admin2

          Your steps are now showing within the Challenge.

           

          There is a natural 48 hour delay with the steps transferring to the Challenges. When you log into your Go365 Mobile app, your steps will sync with Go365 within the next 24-48 hours. After the next 48 hours they are added to the challenge.

           

          If you average about 15,000 steps per day then there will most likely be a discrepancy until it catches up.

           

          When all challenges are complete, there is a 72 hour window that allows for the remaining steps to be caught up and tallied for the challenge.

           

          Keep up the great work!

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