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Why have my points not been posted for the past month of activity?

Question asked by Aka20155743172 on Sep 14, 2018
Latest reply on Sep 14, 2018 by go365moderator2

I am competing in the National Step Tournament, and a teammate let me know that my steps were not showing.  I signed into Go365 on the computer and on the mobile app and noticed that my daily workout points have not posted since 08/18/2018.  That is nearly a month of points missing as well as many steps towards the step challenge.