1 Reply Latest reply on Sep 17, 2018 12:32 PM by go365admin2

    my steps are not showing for step challenge.  any suggestions on what to do?

    aka267183446964

      my steps are not showing for national step challenge....any suggestions on how to get the to sync up?

        • Re: my steps are not showing for step challenge.  any suggestions on what to do?
          go365admin2

          I can confirm that steps are transferring to your Challenge.

           

          There is a natural 48 hour delay with the steps transferring to the Challenges. When you log into your Go365 Mobile app, your steps will sync with Go365 within the next 24-48 hours. After the next 48 hours they are added to the challenge.

           

          If you average about 15,000 steps per day then there will most likely be a discrepancy until it catches up.

           

          When all challenges are complete, there is a 72 hour window that allows for the remaining steps to be caught up and tallied for the challenge.

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