9 Replies Latest reply on Oct 15, 2018 9:53 AM by Aka918274639

    Like others, my steps have not synced since 9/12 from samsung health.

    Aka918274639

      My steps have not synced since 9/12 from samsung health.  On 9/26, I uninstalled and reinstalled go365 app twice to no avail. Now when in go365, I click on 'S Health' because its not connected, and in 'Appp & device connections', I hit 'Connect with Go365'.  I hit 'accept' and ensure the screen says 'on'.   I hit 'Done' finally.  It does not reflect a 'connected device' though.  Before the 2 re-installs on 9/26, it was supposedly making a connection to Samsung Health but has not synced.  I am afraid to uninstall Samsung Health and reinstall it since I do not know where the tracking info is really stored.