There is a max of 3000 Points for Athletic Events per plan year. Could you have hit the max Points?
A few things to consider:
1. Was it an event sanctioned by a recognized fitness, athletic, or sporting organization?
2. Did you submit the documentation within 90 days of the event?
3. Did the results or bib you submitted contain your name and the name / date of the race?
4. Did you participate in the event prior to becoming a Go 365 member?