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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
go365admin3 Oct 1, 2018 3:54 PM (in response to aka141062153876)Hi Nancy! I am sorry for the frustrations. I would be happy to help look further into your account. Unfortunately, I am unable to find any previous contacts to help me investigate. Please let me know what activities that you are missing Points for and I will be more than happy to take a look for you!
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
aka141062153876 Oct 1, 2018 5:25 PM (in response to go365admin3)I went to gym few times a week, walked every day, but NO POINTS or activites since 9/7 ???
Same with my daughter’s account, she ran 5K, walks every single day , NO activity since 9/7 ???
We loggin very often, all devices are connected ! I am tired of Go365, it used to be very very good when it was Humana Vitality !
You can check your email records about problems I contacted in the past
Nancy Ho
Sent from my iPhone
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
go365admin3 Oct 10, 2018 8:54 AM (in response to aka141062153876)I apologize for the delay. What device are you currently using to track your steps? Did you recently get a new device or phone?
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
aka141062153876 Oct 10, 2018 4:58 PM (in response to go365admin3)No i am using the same one since June 2018, same as my daughter
Nancy Ho
Sent from my iPhone
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
go365admin3 Oct 12, 2018 12:11 PM (in response to aka141062153876)Thank you for the reply Nancy. I apologize for my confusion, there are two devices registered to your account and I was not sure which one you were using on a daily basis. Which device do you use daily?
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
aka141062153876 Oct 13, 2018 7:04 AM (in response to go365admin3)I use the Fibit , your website doesn’ t give me the option to remove my other device
Nancy Ho
Sent from my iPhone
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Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
go365admin3 Oct 18, 2018 10:39 AM (in response to aka141062153876)Thank you so much for that information!
Are your steps showing on your Fitbit account? From a computer please follow the steps below.
- Log into Fitbit.com with your email and password (please note if you are connected to Fitbit with Facebook or google it will not share information)
- Check to make sure your steps are syncing from your Fitbit Tracker to your Fitbit account
- If the steps are there, open a new tab and stay logged into Fitbit
- In the new tab log into Go365.com
- Follow the process to disconnect and reconnect your Fitbit account
Please let me know when this is completed.
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