-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
Hi Nancy! I am sorry for the frustrations. I would be happy to help look further into your account. Unfortunately, I am unable to find any previous contacts to help me investigate. Please let me know what activities that you are missing Points for and I will be more than happy to take a look for you!
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
I went to gym few times a week, walked every day, but NO POINTS or activites since 9/7 ???
Same with my daughter’s account, she ran 5K, walks every single day , NO activity since 9/7 ???
We loggin very often, all devices are connected ! I am tired of Go365, it used to be very very good when it was Humana Vitality !
You can check your email records about problems I contacted in the past
Nancy Ho
Sent from my iPhone
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
I apologize for the delay. What device are you currently using to track your steps? Did you recently get a new device or phone?
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
No i am using the same one since June 2018, same as my daughter
Nancy Ho
Sent from my iPhone
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
Thank you for the reply Nancy. I apologize for my confusion, there are two devices registered to your account and I was not sure which one you were using on a daily basis. Which device do you use daily?
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
I use the Fibit , your website doesn’ t give me the option to remove my other device
Nancy Ho
Sent from my iPhone
-
Re: This is a HORRIBLE site/program. I NEVER EARNED CORRECT POINTS THAT I MADE . Sick of calling them to NOT FIXING ANYTHING
Thank you so much for that information!
Are your steps showing on your Fitbit account? From a computer please follow the steps below.
- Log into Fitbit.com with your email and password (please note if you are connected to Fitbit with Facebook or google it will not share information)
- Check to make sure your steps are syncing from your Fitbit Tracker to your Fitbit account
- If the steps are there, open a new tab and stay logged into Fitbit
- In the new tab log into Go365.com
- Follow the process to disconnect and reconnect your Fitbit account
Please let me know when this is completed.
-
-
-
-
-
-
