This is a HORRIBLE WEBSITE/PROGRAM, I NEVER GOT CORRECT POINTS THAT I EARNED! SICK OF CALLING THEM EVER FEW WEEKS TO FIX , BC THEY NEVER FIXED ANYTHING BUT BLAMING ON MEMBERS !
This is a HORRIBLE WEBSITE/PROGRAM, I NEVER GOT CORRECT POINTS THAT I EARNED! SICK OF CALLING THEM EVER FEW WEEKS TO FIX , BC THEY NEVER FIXED ANYTHING BUT BLAMING ON MEMBERS !
Hi Nancy! I am sorry for the frustrations. I would be happy to help look further into your account. Unfortunately, I am unable to find any previous contacts to help me investigate. Please let me know what activities that you are missing Points for and I will be more than happy to take a look for you!
I went to gym few times a week, walked every day, but NO POINTS or activites since 9/7 ???
Same with my daughter’s account, she ran 5K, walks every single day , NO activity since 9/7 ???
We loggin very often, all devices are connected ! I am tired of Go365, it used to be very very good when it was Humana Vitality !
You can check your email records about problems I contacted in the past
Nancy Ho
Sent from my iPhone
I apologize for the delay. What device are you currently using to track your steps? Did you recently get a new device or phone?
No i am using the same one since June 2018, same as my daughter
Nancy Ho
Sent from my iPhone
Thank you for the reply Nancy. I apologize for my confusion, there are two devices registered to your account and I was not sure which one you were using on a daily basis. Which device do you use daily?
I use the Fibit , your website doesn’ t give me the option to remove my other device
Nancy Ho
Sent from my iPhone
Thank you so much for that information!
Are your steps showing on your Fitbit account? From a computer please follow the steps below.
Please let me know when this is completed.
Hi Nancy! I am sorry for the frustrations. I would be happy to help look further into your account. Unfortunately, I am unable to find any previous contacts to help me investigate. Please let me know what activities that you are missing Points for and I will be more than happy to take a look for you!