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I ordered a watch with my go365 bucks almost a month ago. It still says “preparing to ship” in order history. Is this normal?

Question asked by Aka199123052711 on Oct 1, 2018
Latest reply on Oct 2, 2018 by go365admin3

I ordered a watch with my Go365 bucks almost a month ago and it still says preparing to ship. Have they forgotten about me?