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Steps not counting in challenge

Question asked by Aka91151516668 on Oct 2, 2018
Latest reply on Oct 16, 2018 by go365admin3

I've read a few concerns with this same issue but it seems those were resolved.  Our group just realized that our steps are not registering but our devices are syncing because our points are adding up.  There are two other people that have joined our group, not with our company and their steps are the only ones we see?