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Why don't I receive any points for visiting my fitness facility even though my accounts are linked?

Question asked by aka88141932631 on Oct 3, 2018
Latest reply on Oct 12, 2018 by go365moderator2

I've had my local fitness facility trying to get Go365 linked for almost a year.  They continually tell me that it's an issue with Go365, and that everything on their end is all set.  Where are my points?  Can I get retroactive points based on visits on record with my gym?

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