1 Reply Latest reply on Nov 27, 2018 9:58 AM by go365admin3

    S health will not connect

    Aka281084127121

      I cannot get s healtg to connect to go 365. I uninstalled and then reinstalled go 365. No luck.  My steps have not synced since 11/11/18.

        • Re: S health will not connect
          go365admin3

          We are currently investigating an issue where SHealth is not syncing data to award accordingly within Go365.  This is not impacting all users, however if you are affected, the recommended steps to take are as follows:

           

          1. Try and downgrade to prior Samsung version

          2. Wait until the next Samsung update

          3. Use a different device to track your data.

           

          *Please note, these steps are not a guaranteed fix. In the meantime, please check out our Device and Workout Guide for a full list of compatible devices and free apps. I apologize for any inconvenience that this may cause.